Patent Assignment
Reel/Frame 044462/0691
Security Interest
Recorded: 2017-12-21
Pages: 14
Assignor
NEWVOICEMEDIA LIMITED
Executed: 2017-12-21
Assignee
SILICON VALLEY BANK
3003 TASMAN DRIVE, HF 150, SANTA CLARA, CALIFORNIA, 95054
Covered Properties
(40)
Method and Apparatus for Operating a Contact Center System
System and Method for Intelligent Sales Engagement
Application:
15/193,055 →
Publication:
US 2017/0255888
System and Method for Optimizing Communications Using Reinforcement Learning
Application:
15/268,611 →
Publication:
US 2018/0082210
Concept-Based Search and Categorization
Application:
15/268,626 →
Publication:
US 2018/0011929
System and Method for Intelligent Sales Engagement
System and Method for Optimizing Communication Operations Using Reinforcement Learning
Application:
62/441,538 →
System and Method for Optimizing Communication Operations Using Reinforcement Learning
Application:
15/442,667 →
Publication:
US 2018/0082213
Method and Apparatus for Using a Search Engine Advantageously Within a Contact Center System
System and Methods for Using Conversational Similarity for Dimension Reduction in Deep Analytics
Application:
62/523,733 →
System and Methods for Using Conversational Similarity for Dimension Reduction in Deep Analytics
System and Method for an Optimized, Self-Learning and Self-Organizing Contact Center
Optimal Human-Machine Conversations Using Emotion-Enhanced Natural Speech Using Hierarchical Neural Networks and Reinforcement Learning
Application:
62/516,672 →
Optimal Human-Machine Conversations Using Emotion-Enhanced Natural Speech Using Hierarchical Neural Networks and Reinforcement Learning
Application:
15/661,341 →
Publication:
US 2018/0082679
Day-Level Sla-Based Routing
Method and Apparatus for Operating a Computer-Telephony System
Application:
15/622,041 →
Publication:
US 2017/0277763
System and Method for Integrated Virtual Assistant-Enhanced Customer Service
Application:
62/534,166 →
System and Method for Conducting Real-Time and Historical Analysis of Complex Customer Care Processes
Application:
13/357,502 →
Publication:
US 2013/0191185
System and Methods for Tamper Proof Interaction Recording and Timestamping
Application:
14/170,468 →
Publication:
US 2015/0012974
System and Method for an Optimized, Self-Learning and Self-Organizing Contact Center
Application:
15/181,384 →
Publication:
US 2016/0350663
Method and Apparatus for Operating a Computer-Telephony System
Apparatus and Method for Integrating Computer-Telephony and Search Technology
Computer-Telephony Integration in a Service Provider Environment
Handling a Telephone Call by Voice Analytics in a Computer-Telephony Integration System
Method and Apparatus for Handling a Telephone Call
Method and Apparatus for Using a Search Engine Advantageously Within a Contact Center System
System and Method for Optimized and Distributed Resource Management
Patent:
8,386,639 →
Application:
13/602,048 →
Method and Apparatus for Handling a Telephone Call
System and Method for Optimized and Distributed Routing of Interactions
Patent:
8,463,939 →
Application:
13/550,587 →
Method and Apparatus for Handling a Telephone Call
Distributed Constraint-Based Optimized Routing of Interactions
Method and Apparatus for Using a Search Engine Advantageously Within a Contact Center System
Distributed Constraint-Based Omptimized Routing of Interactions
System and Methods for Tamper Proof Interaction Recording and Timestamping
Day-Level Sla-Based Routing
Distributed Constraint-Based Optimized Routing of Interactions
System and Methods for Tamper Proof Interaction Recording and Timestamping
Day-Level Sla-Based Routing
PCT:
PCT/US2017/017272 ↗
System and Method for Optimizing Communications Using Reinforcement Learning
PCT:
PCT/US2017/052087 ↗
Concept-Based Search and Categorization
PCT:
PCT/US2017/041422 ↗
System and Method for Intelligent Sales Engagement
PCT:
PCT/US2017/021221 ↗
Related Assignments
(25)
Other recorded transfers of the patents in this record — the chain of ownership.
Assignment of Assignor's Interest
Aug 27, 2009
From: PICKERING, RICHARD; UNITT, ASHLEY; PHIPPS, DAN
To: NEW VOICE MEDIA, LTD.
Reel/Frame 023158/0912 →
Assignment of Assignor's Interest
Jan 14, 2010
From: PICKERING, RICHARD B.
To: NEW VOICE MEDIA LTD.
Reel/Frame 023789/0186 →
Assignment of Assignor's Interest
May 4, 2011
From: PICKERING, RICHARD B.; UNITT, ASHLEY
To: NEWVOICEMEDIA, LTD.
Reel/Frame 026223/0980 →
Assignment of Assignor's Interest
May 4, 2011
From: PICKERING, RICHARD B.; MOUSSALLI, JOSEPH; UNITT, ASHLEY
To: NEW VOICE MEDIA LTD.
Reel/Frame 026223/0890 →
Assignment of Assignor's Interest
Jan 24, 2012
From: GALVIN, BRIAN R
To: NEWVOICEMEDIA LIMITED
Reel/Frame 027587/0652 →
Assignment of Assignor's Interest
Feb 27, 2012
From: PICKERING, RICHARD
To: NEWVOICEMEDIA LIMITED
Reel/Frame 027769/0612 →
Corrective Assignment to Correct the Incorrect Inventor's Name as Shown in the Assignment Document Previously Recorded on Reel 027587 Frame 0652. Assignor(S) Hereby Confirms the Inventor Was Identified as Richard B. Pickering and Should Have Been Brian R. Galvin.
Jan 23, 2013
From: GALVIN, BRIAN R.
To: NEWVOICEMEDIA LIMITED
Reel/Frame 029682/0485 →
Assignment of Assignor's Interest
Apr 4, 2016
From: UNITT, ASHLEY
To: NEWVOICEMEDIA LIMITED
Reel/Frame 038185/0605 →
Assignment of Assignor's Interest
Aug 15, 2016
From: MCCORD, ALAN; UNITT, ASHLEY
To: NEWVOICEMEDIA, LTD.
Reel/Frame 039437/0750 →
Change of Address
Jan 4, 2017
From: NEWVOICEMEDIA LIMITED
To: NEWVOICEMEDIA LIMITED
Reel/Frame 041249/0856 →
Change of Address
Jan 4, 2017
From: NEW VOICE MEDIA, LTD.
To: NEW VOICE MEDIA, LTD.
Reel/Frame 041249/0408 →
Assignment of Assignor's Interest
Jan 17, 2017
From: MCCORD, ALAN; UNITT, ASHLEY; FELLOWES, MARK; CARSON, ANDREW
To: NEWVOICEMEDIA, LTD.
Reel/Frame 040988/0397 →
Assignment of Assignor's Interest
Jan 17, 2017
From: MCCORD, ALAN; CARSON, ANDREW; ARDELEAN, SELMA; FELLOWES, MARK
To: NEWVOICEMEDIA, LTD
Reel/Frame 040987/0816 →
Assignment of Assignor's Interest
Mar 21, 2017
From: UNITT, ASHLEY
To: NEWVOICEMEDIA, LTD.
Reel/Frame 041669/0673 →
Assignment of Assignor's Interest
Mar 21, 2017
From: MCCORD, ALAN
To: NEWVOICEMEDIA, LTD.
Reel/Frame 041669/0637 →
Assignment of Assignor's Interest
Aug 21, 2017
From: MCCORD, ALAN; UNITT, ASHLEY
To: NEWVOICEMEDIA, LTD.
Reel/Frame 043346/0077 →
Assignment of Assignor's Interest
Nov 21, 2017
From: PICKERING, RICHARD B.
To: NEWVOICEMEDIA, LTD.
Reel/Frame 044496/0247 →
Assignment of Assignor's Interest
Nov 21, 2017
From: UNITT, ASHLEY; MCCORD, ALAN
To: NEWVOICEMEDIA, LTD.
Reel/Frame 044196/0048 →
Assignment of Assignor's Interest
Nov 21, 2017
From: MCCORD, ALAN
To: NEWVOICEMEDIA, LTD.
Reel/Frame 044195/0968 →
Corrective Assignment to Correct the Assignee Name Previously Recorded at Reel: 044195 Frame: 0968. Assignor(S) Hereby Confirms the Assignment.
Feb 15, 2018
From: MCCORD, ALAN
To: NEWVOICEMEDIA LTD.
Reel/Frame 045349/0907 →
Corrective Assignment to Correct the Assignee's Name Previously Recorded at Reel: 044196 Frame: 0048. Assignor(S) Hereby Confirms the Assignment.
Feb 19, 2018
From: MCCORD, ALAN; UNITT, ASHLEY
To: NEWVOICEMEDIA LTD.
Reel/Frame 045363/0775 →
Corrective Assignment to Correct the Assignee's Name Previously Recorded at Reel: 044496 Frame: 0247. Assignor(S) Hereby Confirms the Assignment.
Feb 19, 2018
From: PICKERING, RICHARD B.
To: NEWVOICEMEDIA LTD.
Reel/Frame 045363/0781 →
Corrective Assignment to Correct the Assignee's Name Previously Recorded at Reel: 044196 Frame: 0444. Assignor(S) Hereby Confirms the Assignment.
Feb 19, 2018
From: UNITT, ASHLEY
To: NEWVOICEMEDIA LTD.
Reel/Frame 045363/0791 →
Corrective Assignment to Correct the Receiving Party Name Previously Recorded at Reel: 026223 Frame: 0890. Assignor(S) Hereby Confirms the Assignment.
Feb 26, 2018
From: PICKERING, RICHARD B.; MOUSSALLI, JOSEPH; UNITT, ASHLEY
To: NEWVOICEMEDIA LTD.
Reel/Frame 045445/0865 →
Corrective Assignment to Correct the Receiving Party Name Previously Recorded on Reel 040987 Frame 0816. Assignor(S) Hereby Confirms the Assignment.
Apr 20, 2018
From: MCCORD, ALAN; CARSON, ANDREW; ARDELEAN, SELMA; FELLOWES, MARK
To: NEWVOICEMEDIA LTD.
Reel/Frame 045991/0769 →