Patent Assignment
Reel/Frame 049707/0540
Change of Address
Recorded: 2019-07-09
Pages: 10
Assignor
[24]7.AI, INC.
Executed: 2019-05-06
Assignee
[24]7.AI, INC.
2001 LOGIC DRIVE, SUITE 200, SAN JOSE, CALIFORNIA, 95124
Covered Properties
(59)
Automated Assistance for Customer Care Chats
Method and Apparatus for Linking User Sessions and Establishing Identity Across Channels
Application:
13/763,456 →
Publication:
US 2013/0317993
Method and Apparatus for an Intuitive Customer Experience
Method and Apparatus for Optimizing Web and Mobile Self-Serve Apps
Application:
13/867,746 →
Publication:
US 2013/0282595
Multi-Channel Customer Identification
Multi-Tenant Data Integration
Predictive Customer Service Environment
Method and Apparatus for Optimizing Customer Service Across Multiple Channels
Ad-Words Optimization Based on Performance Across Multiple Channels
Application:
14/092,868 →
Publication:
US 2014/0156383
Stage-Wise Analysis of Text-Based Interactions
Method and Apparatus for Building a User Profile, for Personalization Using Interaction Data, and for Generating, Identifying, and Capturing User Data Across Interactions Using Unique User Identification
Segregation of Chat Sessions Based on User Query
Search Term Clustering
Method and Apparatus for Improving Goal-Directed Textual Conversations Between Agents and Customers
Method for Personalizing Customer Interaction Experiences by Routing to Customer Interaction Channels
Method and Apparatus for Predictive Enrichment of Search in an Enterprise
Method and Apparatus for Providing Customer Notifications
Automated Assistance for Customer Care Chats
Method and Apparatus for Providing Customized Interaction Experience to Customers
Application:
14/819,336 →
Publication:
US 2016/0042419
Method, apparatus and non-transitory medium for customizing speed of interaction and servicing on one or more interactions channels based on intention classifiers
Method and Apparatus for Effecting Web Page Access in a Plurality of Media Applications
Customer Journey Prediction and Resolution
Method and Apparatus for Facilitating Staffing of Resources
Method and Apparatus for Intent Modeling and Prediction
Method and Apparatus for Improving Experiences of Online Visitors to a Website
Method and System for Automatic Execution of at Least One Next Action During a Customer Interaction
Application:
15/042,100 →
Publication:
US 2016/0239848
Systems and Methods for Acquiring Structured Inputs in Customer Interactions
Method and Apparatus for Facilitating Stateless Representation of Interaction Flow States
Method and Apparatus for Managing Customer Interactions on Multiple Interaction Channels
Predictive 411
Application:
15/245,831 →
Publication:
US 2016/0364441
Method and Apparatus for Facilitating Customer Interactions with Enterprises
Application:
15/277,120 →
Publication:
US 2017/0091780
Method and Apparatus for Reserving Zero-Wait Time Agent Interactions
Method and Apparatus for Facilitating Customer Intent Prediction
Method and Apparatus for Proactive Notifications Based on the Location of a User
Application:
15/345,457 →
Publication:
US 2017/0053287
Method and Apparatus for Dynamically Selecting Content for Online Visitors
Method and Apparatus for Managing Natural Language Queries of Customers
Predictive Customer Service Environment
Automated Assistance for Customer Care Chats
Categorization of User Interactions into Predefined Hierarchical Categories
Intent Prediction Based Recommendation System Using Data Combined from Multiple Channels
System and Method for Creating and Implementing Scalable and Effective Multi-Media Objects with Human Interaction Proof (Hip) Capabilities
Application:
15/482,023 →
Publication:
US 2017/0214678
Stage-Wise Analysis of Text-Based Interactions
Systems and Methods for Facilitating Dialogue Mining
Data Assistance Application for Mobile Devices
Slider and History Field for Smart Chat Sessions
Method and Apparatus for Diverting Callers to Web Sessions
Stage-Wise Analysis of Text-Based Interactions
Method and Apparatus for Enhanced In-Store Retail Experience Using Location Awareness
Application:
16/028,203 →
Publication:
US 2018/0315110
Automated Assistance for Customer Care Chats
Method and Apparatus for Improving Goal-Directed Textual Conversations Between Agents and Customers
Method and Apparatus for Building a User Profile, for Personalization Using Interaction Data, and for Generating, Identifying, and Capturing User Data Across Interactions Using Unique User Identification
Method and Apparatus for Building a User Profile, for Personalization Using Interaction Data, and for Generating, Identifying, and Capturing User Data Across Interactions Using Unique User Identification
Application:
16/118,271 →
Publication:
US 2018/0374108
Method and Apparatus for Facilitating Agent Conversations with Customers of an Enterprise
Method and Apparatus for Optimizing Customer Service Across Multiple Channels
Application:
16/228,143 →
Publication:
US 2019/0124127
Multi-Tenant Data Integration
Method and System for Improving Customer Experiences
Application:
62/116,251 →
Method and Apparatus for Reserving Zero-Wait Time Agent Interactions
Application:
62/240,786 →
Method and Apparatus for Facilitating Agent Conversations with Customers of an Enterprise
Application:
62/580,748 →
Method and Apparatus for Mapping Flow of Conversations Between Agents and Customers
Application:
62/730,396 →
Related Assignments
(25)
Other recorded transfers of the patents in this record — the chain of ownership.
Assignment of Assignor's Interest
Mar 21, 2011
From: GRIESMER, STEPHEN J.; BEATTIE, JAMES GORDON, JR.; COOKE, CHARLES RICHARD; HOSSAIN, MONOWAR
To: AT&T INTELLECTUAL PROPERTY I, L.P.
Reel/Frame 025990/0867 →
Assignment of Assignor's Interest
Feb 8, 2013
From: WASSERMAN, ERIC; NGUYEN, PATRICK; CHANG, ANDREW
To: 24/7 CUSTOMER, INC.
Reel/Frame 029784/0835 →
Assignment of Assignor's Interest
Apr 12, 2013
From: KANNAN, PALLIPURAM V.; VIJAYARAGHAVAN, RAVI
To: 24/7 CUSTOMER, INC.
Reel/Frame 030208/0347 →
Assignment of Assignor's Interest
May 2, 2013
From: VIJAYARAGHAVAN, RAVI; SRI, R. MATHANGI
To: 24/7 CUSTOMER, INC.
Reel/Frame 030337/0131 →
Assignment of Assignor's Interest
Jun 25, 2013
From: AJMERA, DINESH; PANDA, DEBASHISH; GHANSHANI, PANKAJ; KUMAR, SUMIT
To: 24/7 CUSTOMER, INC.
Reel/Frame 030684/0952 →
Assignment of Assignor's Interest
Mar 25, 2015
From: SURESH, SRINIVASAN
To: 24/7 CUSTOMER, INC.
Reel/Frame 035253/0674 →
Assignment of Assignor's Interest
Mar 26, 2015
From: GANGAVARAM, VISWANATH; HEDGE, DARSHAN
To: 24/7 CUSTOMER, INC.
Reel/Frame 035269/0356 →
Assignment of Assignor's Interest
Jun 15, 2015
From: GRIESMER, STEPHEN J.; BEATTIE, JAMES GORDON, JR.; COOKE, CHARLES RICHARD; HOSSAIN, MONOWAR
To: AT&T INTELLECTUAL PROPERTY I, L.P.
Reel/Frame 035908/0798 →
Assignment of Assignor's Interest
Jul 8, 2015
From: KANNAN, PALLIPURAM V.; VIJAYARAGHAVAN, RAVI; ADUSUMILLI, KRANTHI MITRA
To: 24/7 CUSTOMER, INC.
Reel/Frame 036030/0356 →
Assignment of Assignor's Interest
Jul 9, 2015
From: SRI, R. MATHANGI; ULLEGADDI, PRASHANT V.; SRIVASTAVA, VAIBHAV
To: 24/7 CUSTOMER, INC.
Reel/Frame 036046/0958 →
Assignment of Assignor's Interest
Aug 13, 2015
From: VIJAYARAGHAVAN, RAVI; ADUSUMILLI, KRANTHI MITRA; KANNAN, PALLIPURAM V.
To: 24/7 CUSTOMER, INC.
Reel/Frame 036322/0074 →
Assignment of Assignor's Interest
Aug 18, 2015
From: KANNAN, PALLIPURAM V.; VIJAYARAGHAVAN, RAVI
To: 24/7 CUSTOMER, INC.
Reel/Frame 036352/0744 →
Assignment of Assignor's Interest
Mar 31, 2016
From: VIJAYARAGHAVAN, RAVI; KUMAR, GANGADHARAN
To: 24/7 CUSTOMER, INC.
Reel/Frame 038158/0990 →
Assignment of Assignor's Interest
Apr 18, 2016
From: SRI, R. MATHANGI; SINGH, BHUPINDER
To: 24/7 CUSTOMER, INC.
Reel/Frame 038309/0596 →
Assignment of Assignor's Interest
Nov 6, 2016
From: AT&T INTELLECTUAL PROPERTY I, L.P.
To: 24/7 CUSTOMER, INC.
Reel/Frame 040233/0677 →
Change of Name
Jun 13, 2018
From: 24/7 CUSTOMER, INC.
To: [24]7.AI, INC.
Reel/Frame 046339/0136 →
Assignment of Assignor's Interest
Jun 26, 2018
From: KANNAN, PALLIPURAM V.; VIJAYARAGHAVAN, RAVI; SRI, R. MATHANGI; SETH, SUCHANA
To: 24/7 CUSTOMER, INC.
Reel/Frame 046200/0117 →
Change of Name
Jun 29, 2018
From: 24/7 CUSTOMER, INC.
To: [24]7.AI, INC.
Reel/Frame 046467/0233 →
Change of Name
Jul 9, 2018
From: 24/7 CUSTOMER, INC.
To: [24]7.AI, INC.
Reel/Frame 047245/0654 →
Change of Name
Jul 12, 2018
From: 24/7 CUSTOMER, INC.
To: [24]7.AI, INC.
Reel/Frame 046531/0878 →
Change of Name
Aug 10, 2018
From: 24/7 CUSTOMER, INC.
To: [24]7.AI, INC.
Reel/Frame 046773/0278 →
Change of Name
Aug 17, 2018
From: 24/7 CUSTOMER, INC.
To: [24]7.AI, INC.
Reel/Frame 046859/0504 →
Change of Name
Aug 17, 2018
From: 24/7 CUSTOMER, INC.
To: [24]7.AI, INC.
Reel/Frame 047632/0676 →
Change of Name
Sep 10, 2018
From: 24/7 CUSTOMER, INC.
To: [24]7.AI, INC.
Reel/Frame 047054/0806 →
Change of Name
Sep 11, 2018
From: 24/7 CUSTOMER, INC.
To: [24]7.AI, INC.
Reel/Frame 047469/0847 →