IP Library › Assignment 050860/0227
Patent Assignment
Reel/Frame 050860/0227

CORRECTIVE ASSIGNMENT TO CORRECT THE TO ADD PAGE 2 OF THE SECURITY AGREEMENT WHICH WAS INADVERTENTLY OMITTED PREVIOUSLY RECORDED ON REEL 049916 FRAME 0454. ASSIGNOR(S) HEREBY CONFIRMS THE SECURITY AGREEMENT.

Recorded: 2019-10-29 Received: 2019-10-29 Pages: 16
Assignor
Assignee
BANK OF AMERICA, N.A.
101 N. TRYON STREET, CHARLOTTE, NC, 28255, UNITED STATES
Covered Applications (73)
SYSTEM AND METHOD FOR F0 TRANSFER LEARNING FOR IMPROVING F0 PREDICTION WITH DEEP NEURAL NETWORK MODELS
App. No. 16/448,384
→
SYSTEM AND METHOD FOR A REPLICATION PROTOCOL IN A REAL-TIME STATISTICAL ENGINE
App. No. 16/446,092
→
SYSTEM AND METHOD FOR CUSTOMER EXPERIENCE AUTOMATION
PCTPCTUS2019037435
→
SYSTEMS AND METHODS FOR AUTOMATING CUSTOMER INTERACTIONS WITH ENTERPRISES
PCTPCTUS2019037429
→
SYSTEMS AND METHODS FOR AUTOMATING CUSTOMER INTERACTIONS WITH ENTERPRISES
PCTPCTUS2019037420
→
SYSTEM AND METHOD FOR CONFIGURABLE, DYNAMIC, CONTEXT-SENSITIVE CONTENT FOR CONTACT CENTER INTERACTIONS
App. No. 62/859,262
→
SYSTEM AND METHOD FOR MULTIMEDIA CONTACT CENTER INTERACTIONS VIA AN AUDIOVISUAL ASYNCHRONOUS CHANNEL
App. No. 16/420,258
→
SYSTEM AND METHOD FOR A MULTICLASS APPROACH FOR CONFIDENCE MODELING IN AUTOMATIC SPEECH RECOGNITION SYSTEMS
PCTPCTUS2019032782
→
SYSTEM AND METHOD FOR A MULTICLASS APPROACH FOR CONFIDENCE MODELING IN AUTOMATIC SPEECH RECOGNITION SYSTEMS
App. No. 16/414,885
→
Method for Measuring the Intelligence Quotient of Virtual Assistants/BOTs in Multichannel Environments
App. No. 62/842,550
→
SYSTEM AND METHOD FOR MANAGING AND SHARING DATA ACROSS UNAFFILIATED COMPUTING SYSTEMS
App. No. 16/403,348
→
SYSTEM AND METHOD FOR PROVIDING CONTEXTUAL SUMMARY IN INTERACTION TRANSFER
App. No. 62/842,552
→
SYSTEMS AND METHODS FOR AUTOMATING CUSTOMER INTERACTIONS WITH ENTERPRISES
App. No. 16/392,455
→
AUTOMATIC QUALITY MANAGEMENT OF CHAT AGENTS VIA CHAT BOTS
App. No. 16/389,745
→
SYSTEM AND METHOD FOR DISTRIBUTED AGGREGATION AND ANALYTICS OF NETWORK INTERFACE ANALYTICS IN WEB APPLICATIONS
App. No. 62/835,656
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UNSUPERVISED ADAPTATION OF SENTIMENT LEXICON
App. No. 16/381,452
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SYSTEM AND METHOD FOR CUSTOMER JOURNEY EVENT REPRESENTATION LEARNING AND OUTCOME PREDICTION USING NEURAL SEQUENCE MODELS
App. No. 16/379,110
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SYSTEM AND METHOD FOR OPTIMIZATION OF AUDIO FINGERPRINT SEARCH
App. No. 16/378,452
→
SYSTEM AND METHOD FOR KEY MANAGEMENT AND USER AUTHENTICATION
App. No. 16/359,512
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SYSTEM AND METHOD FOR INTERACTION ROUTING BY APPLYING PREDICTIVE ANALYTICS AND MACHINE LEARNING TO WEB AND MOBILE APPLICATION CONTEXT
App. No. 16/352,022
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Connected Machine Initiated Service
App. No. 16/298,404
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SYSTEM AND METHOD FOR TRANSMITTING SIGNALING AND MEDIA FROM A HYBRID CONTACT CENTER OPERATIONS ENVIRONMENT
App. No. 16/294,767
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METHOD FOR FORMING THE EXCITATION SIGNAL FOR A GLOTTAL PULSE MODEL BASED PARAMETRIC SPEECH SYNTHESIS SYSTEM
App. No. 16/272,130
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METHOD FOR INTERACTING WITH A MULTIMEDIA PRESENTATION SERVED BY AN INTERACTIVE RESPONSE UNIT
App. No. 15/935,813
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METHODS AND APPARATUS FOR INSERTING CONTENT INTO CONVERSATIONS IN ON-LINE AND DIGITAL ENVIRONMENTS
App. No. 15/927,698
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HYBRID CLOUD ARCHITECTURE WITH OPTIMIZED LOCAL DELIVERY
App. No. 15/923,908
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INTERACTION REQUEST PROCESSING ACCORDING TO CLIENT PRE-CONFIGURED SCHEDULE
App. No. 15/922,784
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WORKLOAD DISTRIBUTION WITH RESOURCE AWARENESS
App. No. 15/912,434
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GRAPHICAL USER INTERFACE FOR CONFIGURING CONTACT CENTER ROUTING STRATEGIES
App. No. 15/910,828
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SYSTEM AND METHODS FOR TRACKING UNRESOLVED CUSTOMER INVOLVEMENT WITH A SERVICE ORGANIZATION AND AUTOMATICALLY FORMULATING A DYNAMIC SERVICE SOLUTION
App. No. 15/907,121
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SYSTEM AND METHOD FOR NEURAL NETWORK BASED FEATURE EXTRACTION FOR ACOUSTIC MODEL DEVELOPMENT
App. No. 15/905,789
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CONTEXT AWARE INTERACTION
App. No. 15/901,784
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BEST MATCH INTERACTION SET ROUTING
App. No. 15/898,476
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PINNING IN AN INTERACTIVE MEDIA/VOICE RESPONSE SYSTEM
App. No. 15/898,174
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CUSTOMER CONTROLLED INTERACTION MANAGEMENT
App. No. 15/897,967
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VOICE ENABLED SOCIAL ARTIFACTS
App. No. 15/896,835
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SCALABLE APPROACH TO AGENT-GROUP STATE MAINTENANCE IN A CONTACT CENTER
App. No. 15/896,012
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NETWORK RECORDING AND SPEECH ANALYTICS SYSTEM AND METHOD
App. No. 15/896,026
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System for Scheduling Routing Rules in a Contact Center Based on Forecasted and Actual Interaction Load and Staffing Requirements
App. No. 15/893,436
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METHOD AND SYSTEM FOR INTEGRATING AN INTERACTION MANAGEMENT SYSTEM WITH A BUSINESS RULES MANAGEMENT SYSTEM
App. No. 15/892,364
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SYSTEM AND METHOD FOR PERFORMANCE-BASED ROUTING OF INTERACTIONS IN A CONTACT CENTER
App. No. 15/890,293
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SYSTEM AND METHOD FOR DYNAMIC CALL DIVERSION
App. No. 15/887,505
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SYSTEM AND METHOD FOR SPEECH-BASED INTERACTION RESOLUTION
App. No. 15/883,441
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CUSTOMER CARE MOBILE APPLICATION
App. No. 15/882,970
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METHOD AND SYSTEM FOR MANAGING INTERACTIVE COMMUNICATIONS CAMPAIGNS WITH TEXT MESSAGING
App. No. 15/877,220
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ROUTING USER COMMUNICATIONS TO AGENTS
App. No. 15/865,142
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DYNAMIC CALL CONTROL
App. No. 15/865,198
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SYSTEM AND METHOD FOR PREDICTIVE ROUTING BASED ON A CUSTOMER JOURNEY PATIENCE
App. No. 15/865,167
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SYSTEM AND METHOD FOR CONTROLLED KNOWLEDGE SYSTEM MANAGEMENT
App. No. 15/865,161
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SYSTEM TO DEPLOY A DISASTER-PROOF GEOGRAPHICALLY-DISTRIBUTED CALL CENTER
App. No. 15/853,088
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SERVICE CONTROL POINT FUNCTIONALITY IMPLEMENTED AT COMMUNICATION ENDPOINTS
App. No. 15/853,064
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SYSTEM AND METHODS FOR IMPROVING INTERACTION ROUTING PERFORMANCE
App. No. 15/852,665
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SYSTEM AND METHOD FOR ROUTING SOCIAL EXPRESSIONS
App. No. 15/847,724
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LOG FILE MANAGEMENT TOOL
App. No. 15/846,111
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SYSTEM AND METHOD FOR ROUTING INTERACTIONS FOR A CONTACT CENTER BASED ON INTELLIGENT AND DYNAMIC ROUTING CONSIDERATIONS
App. No. 15/846,105
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SYSTEMS AND METHODS FOR CHATBOT GENERATION
App. No. 15/840,295
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SYSTEM AND METHOD FOR SEMANTICALLY EXPLORING CONCEPTS
App. No. 15/837,980
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METHOD AND SYSTEM FOR PROCESSING A CUSTOMER REQUEST THROUGH A PLURALITY OF COMMUNICATION INTERFACES AND FOR SUPERVISING SUCH PROCESSING
App. No. 15/838,077
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SYSTEM AND METHOD FOR NATURAL LANGUAGE PROCESSING
App. No. 15/838,328
→
SYSTEM AND METHOD FOR NEURAL NETWORK BASED SPEAKER CLASSIFICATION
App. No. 15/835,318
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GENERALIZED PHRASES IN AUTOMATIC SPEECH RECOGNITION SYSTEMS
App. No. 15/811,311
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TAG-BASED PERFORMANCE FRAMEWORK FOR CONTACT CENTER
App. No. 15/796,542
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SYSTEM FOR ROUTING INTERACTIONS USING BIO-PERFORMANCE ATTRIBUTES OF PERSONS AS DYNAMIC INPUT
App. No. 15/785,090
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TECHNOLOGIES FOR MANAGING UNRESOLVED CUSTOMER INTERACTIONS
App. No. 15/727,480
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CONTACT CENTER SYSTEM AND METHOD FOR ADVANCED OUTBOUND COMMUNICATIONS TO A CONTACT GROUP
App. No. 15/717,509
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RESOURCE SHARING IN A PEER-TO-PEER NETWORK OF CONTACT CENTER NODES
App. No. 15/714,869
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SYSTEM AND METHOD FOR AUTOMATIC QUALITY MANAGEMENT IN A CONTACT CENTER ENVIRONMENT
App. No. 15/713,342
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SYSTEM AND METHOD FOR AUTOMATIC QUALITY MANAGEMENT IN A CONTACT CENTER ENVIRONMENT
App. No. 15/713,283
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SYSTEM AND METHOD OF DISTRIBUTED MAINTENANCE OF CONTACT CENTER STATE
App. No. 15/694,009
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PORTABLE CONTINUITY OBJECT
App. No. 15/694,160
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AUTOMATIC QUALITY MANAGEMENT OF CHAT AGENTS VIA CHAT BOTS
App. No. 15/677,927
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MEDIA CHANNEL MANAGEMENT APPARATUS FOR NETWORK COMMUNICATIONS SESSIONS
App. No. 15/369,358
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SYSTEM AND METHOD FOR INTERACTION ROUTING BY APPLYING PREDICTIVE ANALYTICS AND MACHINE LEARNING TO WEB AND MOBILE APPLICATION CONTEXT
App. No. 14/686,404
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