Patent Assignment
Reel/Frame 058562/0624
Security Interest
Recorded: 2021-12-21
Pages: 12
Assignors
VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
Executed: 2021-12-21
CALLPROMISE LLC
Executed: 2021-12-21
Assignee
MONROE CAPITAL MANAGEMENT ADVISORS, LLC, AS ADMINISTRATIVE AGENT
6311 SOUTH WACKER DRIVE, SUITE 6400, CHICAGO, ILLINOIS, 60606
Covered Properties
(55)
System and Method for Mobile Device Active Callback Integration
Real-Time Consumer Interaction via Media Broadcast
System and Method for Contact Information Integration with Search Results
Intermediary Device for Data Message Network Routing and Enhancement in a Contact Center Environment
System and Method for Mobile Device Active Callback Prioritization
System and Method for a Cloud Callback Platform
System and Method for Simulating Virtual Queuing of Calls
Unified Cross Channel Communications
System and Method for Enhanced Customer Experience Workflow
Automatic Call Director First in First Out Load-Balancing Accessory
Patent:
7,787,610 →
Application:
10/915,179 →
Punctuality Call Center Metric
Patent:
8,229,101 →
Application:
10/955,086 →
Expected Wait Time Augmentation System and Method
Resource Based Queue Management System and Method
Automated System and Method for Distinguishing Audio Signals Received in Response to Placing and Outbound Call
System and Method for Establishing Automated Call Back Using a Mobile Communication Device
Mobile Communication Device for Establishing Automated Call Back
Communication Device for Establishing Call Back
Communication Device for Establishing Automated Call Back Using Queues
Managing, Directing, and Queuing Communication Events Using Image Technology
Communication Device for Establishing Automated Call Back Using Queues
Communication System for Establishing Automated Call Back Using Queues
System and Method for Providing a Callback Cloud
System and Method for Client Interaction Application Integration
System and Method for Client Interaction Application Integration
System and Method for Contact Information Integration with Search Results
System and Method for Contact Information Integration with Search Results
System and Method for Contact Information Integration with Search Results
System and Method for Client Interaction Application Integration
System and Method for Contact Information Integration with Search Results
Communication System for Determining Queue Using Contextual Data
Communication System for Establishing Automated Call Back Using Queues
System and Method for Client Interaction Application Integration
Managing, Directing, and Queuing Communication Events Using Near-Field Communications
System and Method for Hybrid Callback Management and Failure Recovery
System and Method for Mobile Device Active Callback Integration
Patent:
10,735,589 →
Application:
16/583,967 →
System and Method for Intent-Based Active Callback Management
System and Method for Intent-Based Active Callback Management
Patent:
10,609,218 →
Application:
16/542,577 →
System and Method for Providing Chat-Based Customer Callbacks
Intermediary Device for Data Message Network Routing
Intermediary Device for Data Message Network Routing
Intermediary Device for Data Message Network Routing
Intermediary Device for Data Message Network Routing
Intermediary Device for Data Message Network Routing
Patent:
9,762,734 →
Application:
15/411,321 →
System and Method for Enhanced Customer Experience Workflow
Patent:
9,582,779 →
Application:
15/268,606 →
Intermediary Device for Data Message Network Routing and Enhancement in a Contact Center Environment
Accessory Queue Management System and Method for Interacting with a Queuing System
System and Method for Managing, Directing, and Queuing Communication Events
Managing, Directing, and Queuing Communication Events Using Near-Field Communications
Real-Time Consumer Interaction via Media Broadcast
System and Method for Contact Information Integration with Search Results
System and Method for Contact Information Integration with Search Results
System and Method for Contact Information Integration with Search Results
Unified Cross Channel Communications
System and Method for Virtual Queuing of Calls
System and Method for Contact Information Integration with Search Results
Related Assignments
(25)
Other recorded transfers of the patents in this record — the chain of ownership.
Assignment of Assignor's Interest
Sep 13, 2004
From: WILLIAMS, MARK J.; CAMULLI, ERIC I.; PAVLIC, JAMES T.
To: VIRTUAL HOLD TECHNOLOGY, LLC
Reel/Frame 015119/0423 →
Assignment of Assignor's Interest
Nov 10, 2004
From: WILLIAMS, MARK J.
To: VIRTUAL HOLD TECHNOLOGY, LLC
Reel/Frame 015347/0520 →
Assignment of Assignor's Interest
Jun 2, 2005
From: WILLIAMS, MARK; CAMULLI, ERIC; PAVLIC, JAMES; ANTONSZYK, RYSZARD
To: VIRTUAL HOLD TECHNOLOGY, LLC.
Reel/Frame 016657/0177 →
Assignment of Assignor's Interest
Aug 18, 2005
From: WILLIAMS, MARK; PAVLIC, JAMES
To: VIRTUAL HOLD TECHNOLOGY LLC
Reel/Frame 016903/0652 →
Assignment of Assignor's Interest
Oct 7, 2005
From: WILLIAMS, MARK; STARCHER, JEREMY
To: VIRTUAL HOLD TECHNOLOGY, LLC.
Reel/Frame 017077/0157 →
Assignment of Assignor's Interest
Jan 28, 2009
From: WILLIAMS, MARK J.; CAMULLI, ERIC I.; MINER, LARRY
To: VIRTUAL HOLD TECHNOLOGY, LLC
Reel/Frame 022241/0267 →
Assignment of Assignor's Interest
Jan 28, 2009
From: WILLIAMS, MARK J.; CAMULLI, ERIC I.; MINER, LARRY
To: VIRTUAL HOLD TECHNOLOGY, LLC
Reel/Frame 022241/0271 →
Assignment of Assignor's Interest
Jan 13, 2010
From: WILLIAMS, MARK J.; CAMULLI, ERIC I.; MINER, LARRY
To: VIRTUAL HOLD TECHNOLOGY, LLC
Reel/Frame 023777/0780 →
Assignment of Assignor's Interest
Apr 13, 2012
From: WILLIAMS, MARK J.; CAMULLI, ERIC I.; MINER, LARRY
To: VIRTUAL HOLD TECHNOLOGY, LLC
Reel/Frame 028045/0851 →
Assignment of Assignor's Interest
Jul 30, 2012
From: WILLIAMS, MARK J.; CAMULLI, ERIC I.; MINER, LARRY; BRAZIER, ROB
To: VIRTUAL HOLD TECHNOLOGY, LLC
Reel/Frame 028678/0159 →
Assignment of Assignor's Interest
Jun 3, 2013
From: ORISTIAN, THOMAS M; ORISTIAN, MICHAEL P
To: CALLPROMISE, LLC
Reel/Frame 030533/0044 →
Assignment of Assignor's Interest
Jun 1, 2018
From: BEVAN, WAYNE
To: VIRTUAL HOLD TECHNOLOGY, LLC
Reel/Frame 045961/0422 →
Assignment of Assignor's Interest
Jul 18, 2018
From: VIRTUAL HOLD TECHNOLOGY, LLC
To: VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
Reel/Frame 046573/0203 →
Security Interest
Jul 30, 2018
From: VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
To: PNC BANK, NATIONAL ASSOCIATION
Reel/Frame 046500/0207 →
Assignment of Assignor's Interest
Oct 2, 2019
From: MCCARTHY-HOWE, THOMAS SPENCER; BRANDT, GARY GEORGE
To: TEN DIGIT COMMUNICATIONS LLC
Reel/Frame 050606/0086 →
Assignment of Assignor's Interest
May 27, 2020
From: TEN DIGIT COMMUNICATIONS LLC
To: VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
Reel/Frame 052767/0139 →
Assignment of Assignor's Interest
Aug 8, 2020
From: WILLIAMS, MARK J.; STARCHER, JEREMY; SHINSEKI, KEVIN
To: VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
Reel/Frame 053438/0851 →
Assignment of Assignor's Interest
Aug 8, 2020
From: MOLLER, MATTHEW DONALDSON; DIMARIA, MATTHEW; LEKAS, SHANNON; NELSON, KURT
To: VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
Reel/Frame 053438/0797 →
Assignment of Assignor's Interest
Nov 30, 2021
From: DIMARIA, MATTHEW; MOLLER, MATTHEW DONALDSON; MCARTHY-HOWE, THOMAS SPENCER; LEKAS, SHANNON
To: VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
Reel/Frame 058249/0667 →
Assignment of Assignor's Interest
Dec 14, 2021
From: WILLIAMS, MARK J.
To: VIRTUAL HOLD TECHNOLOGY, LLC
Reel/Frame 058390/0896 →
Assignment of Assignor's Interest
Dec 14, 2021
From: WILLIAMS, MARK J.
To: VIRTUAL HOLD TECHNOLOGY, LLC
Reel/Frame 058384/0937 →
Assignment of Assignor's Interest
Dec 21, 2021
From: VIRTUAL HOLD TECHNOLOGY, LLC
To: VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
Reel/Frame 058452/0451 →
Release of Security Interest
Jan 25, 2022
From: PNC BANK, NATIONAL ASSOCIATION
To: VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC; CALLPROMISE LLC
Reel/Frame 058765/0233 →
Change of Name
Mar 28, 2022
From: VIRTUAL HOLD TECHNOLOGY, LLC
To: VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
Reel/Frame 059411/0728 →
Release of Security Interest
Aug 16, 2022
From: MONROE CAPITAL MANAGEMENT ADVISORS, LLC
To: VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC; CALLPROMISE LLC
Reel/Frame 061201/0768 →