Patent Assignment
Reel/Frame 067391/0085
CHANGE OF NAME
Recorded: 2024-05-13
Received: 2024-05-13
Pages: 4
Assignor
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Executed: 2021-03-15
Assignee
GENESYS CLOUD SERVICES, INC.
1302 EL CAMINO REAL, SUITE 300, MENLO PARK, CA, 94025, UNITED STATES
Covered Applications
(25)
CONTACT CENTER SYSTEM AND METHOD FOR ADVANCED OUTBOUND COMMUNICATIONS TO A CONTACT GROUP
App. No. 15/982,539
→
System for Facilitating Loosely Configured Service Worker Groups in a Dynamic Call Center Environment
App. No. 15/955,347
→
PACING IN KNOWLEDGE WORKER ENGAGEMENT
App. No. 15/944,294
→
SYSTEM AND METHOD FOR IDENTITY AUTHENTICATION
App. No. 15/944,621
→
METHODS AND APPARATUS FOR INSERTING CONTENT INTO CONVERSATIONS IN ON-LINE AND DIGITAL ENVIRONMENTS
App. No. 15/927,698
→
HYBRID CLOUD ARCHITECTURE WITH OPTIMIZED LOCAL DELIVERY
App. No. 15/923,908
→
INTERACTION REQUEST PROCESSING ACCORDING TO CLIENT PRE-CONFIGURED SCHEDULE
App. No. 15/922,784
→
WORKLOAD DISTRIBUTION WITH RESOURCE AWARENESS
App. No. 15/912,434
→
SYSTEM AND METHODS FOR TRACKING UNRESOLVED CUSTOMER INVOLVEMENT WITH A SERVICE ORGANIZATION AND AUTOMATICALLY FORMULATING A DYNAMIC SERVICE SOLUTION
App. No. 15/907,121
→
CONTEXT AWARE INTERACTION
App. No. 15/901,784
→
BEST MATCH INTERACTION SET ROUTING
App. No. 15/898,476
→
PINNING IN AN INTERACTIVE MEDIA/VOICE RESPONSE SYSTEM
App. No. 15/898,174
→
CUSTOMER CONTROLLED INTERACTION MANAGEMENT
App. No. 15/897,967
→
SCALABLE APPROACH TO AGENT-GROUP STATE MAINTENANCE IN A CONTACT CENTER
App. No. 15/896,012
→
NETWORK RECORDING AND SPEECH ANALYTICS SYSTEM AND METHOD
App. No. 15/896,026
→
System for Scheduling Routing Rules in a Contact Center Based on Forecasted and Actual Interaction Load and Staffing Requirements
App. No. 15/893,436
→
METHOD AND SYSTEM FOR INTEGRATING AN INTERACTION MANAGEMENT SYSTEM WITH A BUSINESS RULES MANAGEMENT SYSTEM
App. No. 15/892,364
→
SYSTEM AND METHOD FOR PERFORMANCE-BASED ROUTING OF INTERACTIONS IN A CONTACT CENTER
App. No. 15/890,293
→
SYSTEM AND METHOD FOR DYNAMIC CALL DIVERSION
App. No. 15/887,505
→
CUSTOMER CARE MOBILE APPLICATION
App. No. 15/882,970
→
METHOD AND SYSTEM FOR MANAGING INTERACTIVE COMMUNICATIONS CAMPAIGNS WITH TEXT MESSAGING
App. No. 15/877,220
→
ROUTING USER COMMUNICATIONS TO AGENTS
App. No. 15/865,142
→
DYNAMIC CALL CONTROL
App. No. 15/865,198
→
SYSTEM AND METHOD FOR PREDICTIVE ROUTING BASED ON A CUSTOMER JOURNEY PATIENCE
App. No. 15/865,167
→
SYSTEM AND METHOD FOR CONTROLLED KNOWLEDGE SYSTEM MANAGEMENT
App. No. 15/865,161
→