IP Library › Assignment 067391/0097
Patent Assignment
Reel/Frame 067391/0097

CHANGE OF NAME

Recorded: 2024-05-13 Received: 2024-05-13 Pages: 4
Assignor
Assignee
GENESYS CLOUD SERVICES, INC.
1302 EL CAMINO REAL, SUITE 300, MENLO PARK, CA, 94025, UNITED STATES
Covered Applications (26)
AUTOMATIC QUALITY MANAGEMENT OF CHAT AGENTS VIA CHAT BOTS
App. No. 15/677,927
→
SYSTEM AND METHOD FOR MANAGING CONTACT CENTER SYSTEM
App. No. 15/635,168
→
CUSTOMER CONTROLLED INTERACTION MANAGEMENT
App. No. 15/594,211
→
SYSTEM AND METHOD FOR INTERACTING WITH CUSTOMER CONTACT CENTER OVER A MOBILE DEVICE
App. No. 15/483,981
→
SYSTEM AND METHOD FOR SELF-DEPLOYING AND SELF-ADAPTING CONTACT CENTER COMPONENTS
App. No. 15/481,396
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PREDICTING RECOGNITION QUALITY OF A PHRASE IN AUTOMATIC SPEECH RECOGNITION SYSTEMS
App. No. 15/478,108
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ACTIVITIES ASSIGNMENT OPTIMIZATION FOR MULTI-SKILL CONTACT CENTER
App. No. 15/470,768
→
METHODS AND APPARATUS FOR INSERTING CONTENT INTO CONVERSATIONS IN ON-LINE AND DIGITAL ENVIRONMENTS
App. No. 15/458,683
→
VIRTUAL INTERACTIONS IN CONTACT CENTER OPERATIONS
App. No. 15/457,761
→
ANSWERING MACHINE DETECTION
App. No. 15/438,593
→
CONTEXT AWARE INTERACTION
App. No. 15/435,279
→
CALL CENTER BUILDER PLATFORM
App. No. 15/431,385
→
SYSTEM AND METHOD FOR SCALABLE INTERACTION PRIORITIZATION
App. No. 15/431,308
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ROUTING USER COMMUNICATIONS TO AGENTS
App. No. 15/431,563
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SYSTEM AND METHODS FOR SCHEDULING AND OPTIMIZING INBOUND CALL FLOW TO A CALL CENTER
App. No. 15/413,100
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FAST OUT-OF-VOCABULARY SEARCH IN AUTOMATIC SPEECH RECOGNITION SYSTEMS
App. No. 15/402,070
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METHOD AND SYSTEM FOR INTEGRATING AN INTERACTION MANAGEMENT SYSTEM WITH A BUSINESS RULES MANAGEMENT SYSTEM
App. No. 15/397,661
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INTERACTION MANAGEMENT SYSTEM AND METHODS OF USE
App. No. 15/397,580
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CUSTOMER CARE MOBILE APPLICATION
App. No. 15/390,411
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MEDIA CHANNEL MANAGEMENT APPARATUS FOR NETWORK COMMUNICATIONS SESSIONS
App. No. 15/369,358
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SYSTEM AND METHOD FOR SOCIAL MESSAGE CLASSIFICATION BASED ON INFLUENCE
App. No. 15/351,401
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SYSTEM AND METHOD FOR MARKETING ATTRIBUTION IN AN ENTERPRISE
App. No. 15/345,362
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MULTIMEDIA ROUTING SYSTEM FOR SECURING THIRD PARTY PARTICIPATION IN CALL CONSULTATION OR CALL TRANSFER OF A CALL IN PROGRESS
App. No. 15/345,371
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CONTACT CENTER SESSION PRESERVATION
App. No. 15/339,838
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RECORDING USER COMMUNICATIONS
App. No. 15/338,313
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TRAY AND BUNDLE PACK
App. No. 11/245,793
→