Patent Assignment
Reel/Frame 072293/0160
SECURITY INTEREST
Recorded: 2025-09-18
Received: 2025-09-18
Pages: 12
Assignor
TALKDESK, INC.
Executed: 2025-09-17
Assignee
HSBC BANK USA, N.A.
ATTN: CRE DOC & CLOSE, 545 WASHINGTON BLVD., 9TH FLOOR, JERSEY CITY, NJ, 07310, UNITED STATES
Covered Applications
(21)
LIFTING MECHANISM OF SEAT, SEAT AND VEHICLE
App. No. 19/281,820
→
SYSTEMS AND METHODS FOR RECOMMENDING RULES FOR ROUTING CALLS
App. No. 19/083,221
→
METHOD AND APPARATUS FOR CREATING A DATABASE OF CONTACT CENTER RESPONSE RECORDS
App. No. 18/238,926
→
System and Method for Managing Communications in a Networked Call Center
App. No. 18/117,905
→
METHOD AND APPARATUS FOR ROUTING COMMUNICATIONS WITHIN A CONTACT CENTER
App. No. 18/065,312
→
METHOD AND APPARATUS FOR DETECTING ANOMOLIES IN COMMUNICATION DATA
App. No. 17/843,111
→
METHOD AND APPARATUS FOR AUTOMATICALLY TAKING ACTION BASED ON THE CONTENT OF CALL CENTER COMMUNICATIONS
App. No. 17/826,917
→
PREDICTIVE COMMUNICATIONS SYSTEM
App. No. 17/687,744
→
METHOD AND APPARATUS FOR AUTOMATED QUALITY MANAGEMENT OF COMMUNICATION RECORDS
App. No. 17/403,120
→
SYSTEM FOR ACCESSING AN ACTIVE CALL BAR FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 16/699,630
→
SYSTEM OF GRAPHICAL PROGRAMMING FOR AN INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 16/699,648
→
Artificial intelligence for a graphically interactive voice response system
App. No. 16/699,627
→
CONTEXT DATA DISPLAY FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 16/670,776
→
CUSTOMER EXPERIENCE OPTIONS IN A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 16/670,944
→
CAPACITY MANAGER FOR MULTI-DIMENSIONAL PRESENCE MODEL TO MANAGE CALL-CENTER AGENT LOAD
App. No. 16/670,311
→
OPTIMIZED DYNAMIC NUMBER INSERTION (DNI)
App. No. 16/670,366
→
SYSTEM AND METHOD FOR SMS AND EMAIL ENABLED AUTOMATED AGENT ASSISTANCE WITHIN A CLOUD-BASED CONTACT CENTER
App. No. 16/668,184
→
SYSTEM AND METHOD FOR COMMUNICATION ANALYSIS FOR USE WITH AGENT ASSIST WITHIN A CLOUD-BASED CONTACT CENTER
App. No. 16/668,265
→
SYSTEMS AND METHODS FOR OPTIMIZING PERFORMANCE METRICS FOR CONTACT CENTERS
App. No. 16/668,255
→
SYSTEMS AND METHODS FOR RECOMMENDING RULES FOR ROUTING CALLS
App. No. 16/666,496
→
SYSTEMS AND METHODS FOR WORKFORCE MANAGEMENT SYSTEM DEPLOYMENT
App. No. 16/656,160
→