Communication session participation using prerecorded messages
The technology disclosed herein enables user participation in a communication session using prerecorded messages. In a particular embodiment, a method includes determining a first context of a first prerecorded message from a user. In real-time during a communication session that exchanges user communications between a plurality of participants, the method includes determining a session context of the user communications and determining that the first context corresponds to the session context preceding a first insertion point in the user communications. The method further includes inserting the first prerecorded message into the user communications at the first insertion point.
1. A method for participating in a communication session using prerecorded messages, the method comprising:
determining a first context of a first prerecorded message from a user, wherein the first prerecorded message comprises words from the user;
in real-time during a communication session that exchanges user communications between a plurality of participants:
determining a session context of the user communications;
determining that the first context corresponds to the session context preceding a first insertion point in the user communications;
after determining that the first context corresponds to the session context, identifying the first insertion point, wherein the first insertion point comprises a time that avoids interrupting the plurality of participants; and
inserting the first prerecorded message into the user communications at the first insertion point.
2. The method of claim 1 , further comprising:
determining a second context of a second prerecorded message;
in real-time during the communication session:
determining that the second context corresponds to the session context preceding a second insertion point in the user communications; and
inserting the second prerecorded message into the user communications at the second insertion point.
3. The method of claim 1 , further comprising:
after inserting the first prerecorded message, receiving a response message from a first participant of the plurality of participants in response to the first prerecorded message; and
providing the response message to the user.
4. The method of claim 3 , wherein providing the response message comprises sending the response message as an attachment of an email to the user.
5. The method of claim 1 , further comprising:
after inserting the first prerecorded message, receiving a response message in the user communications from a first participant of the plurality of participants in response to the first prerecorded message;
determining that a second context of a second prerecorded message corresponds to a response context of the response message; and
inserting the second prerecorded message into the user communications after the response message.
6. The method of claim 1 , wherein identifying the first insertion point comprises:
identifying a gap in the user communications as the first insertion point.
7. The method of claim 1 , wherein determining the first context comprises:
converting speech of the user in the first prerecorded message to text;
tokenizing one or more sentences in the text into tokens; and
analyzing the tokens to determine one or more topics of the text.
8. The method of claim 7 , wherein determining that the first context relates to the session context comprises:
determining that the one or more topics of the text correspond to one or more topics of the user communications.
9. The method of claim 1 , wherein the user is not present on the communication session.
10. The method of claim 1 , wherein the first prerecorded message includes an audio component comprising speech of the user.
11. An apparatus for participating in a communication session using prerecorded messages, the apparatus comprising:
one or more computer readable storage media;
a processing system operatively coupled with the one or more computer readable storage media; and
program instructions stored on the one or more computer readable storage media that, when read and executed by the processing system, direct the processing system to:
determine a first context of a first prerecorded message from a user, wherein the first prerecorded message comprises words from the user;
in real-time during a communication session that exchanges user communications between a plurality of participants:
determine a session context of the user communications;
determine that the first context corresponds to the session context preceding a first insertion point in the user communications;
after determining that the first context corresponds to the session context, identify the first insertion point, wherein the first insertion point comprises a time that avoids interrupting the plurality of participants; and
insert the first prerecorded message into the user communications at the first insertion point.
12. The apparatus of claim 11 , wherein the program instructions direct the processing system to:
determine a second context of a second prerecorded message;
in real-time during the communication session:
determine that the second context corresponds to the session context preceding a second insertion point in the user communications; and
insert the second prerecorded message into the user communications at the second insertion point.
13. The apparatus of claim 11 , wherein the program instructions direct the processing system to:
after inserting the first prerecorded message, receive a response message from a first participant of the plurality of participants in response to the first prerecorded message; and
provide the response message to the user.
14. The apparatus of claim 13 , wherein to provide the response message, the program instructions direct the processing system to:
send the response message as an attachment of an email to the user.
15. The apparatus of claim 11 , wherein the program instructions direct the processing system to:
after inserting the first prerecorded message, receive a response message in the user communications from a first participant of the plurality of participants in response to the first prerecorded message;
determine that a second context of a second prerecorded message corresponds to a response context of the response message; and
insert the second prerecorded message into the user communications after the response message.
16. The apparatus of claim 11 , wherein to identify the first insertion point, the program instructions direct the processing system to:
identify a gap in the user communications as the first insertion point.
17. The apparatus of claim 11 , wherein to determine the first context, the program instructions direct the processing system to:
convert speech of the user in the first prerecorded message to text;
tokenize one or more sentences in the text into tokens; and
analyze the tokens to determine one or more topics of the text.
18. The apparatus of claim 17 , wherein to determine that the first context relates to the session context, the program instructions direct the processing system to:
determine that the one or more topics of the text correspond to one or more topics of the user communications.
19. The apparatus of claim 11 , wherein the user is not present on the communication session.
20. One or more computer readable storage media having program instructions stored thereon for participating in a communication session using prerecorded messages, the program instructions, when read and executed by a processing system, direct the processing system to:
determine a first context of a first prerecorded message from a user, wherein the first prerecorded message comprises words from the user;
in real-time during a communication session that exchanges user communications between a plurality of participants:
determine a session context of the user communications;
determine that the first context corresponds to the session context preceding a first insertion point in the user communications;
after determining that the first context corresponds to the session context, identify the first insertion point, wherein the first insertion point comprises a time that avoids interrupting the plurality of participants; and
insert the first prerecorded message into the user communications at the first insertion point.