IP Library Granted Patent US 11,871,149
Granted Patent B2
US 11,871,149 · App. 17/960,971 · Granted Jan 9, 2024

Multi-modal approach to a secure and closed solution monitoring and control of user data

Inventor: Navneeth N Kannan (Doylestown, PA)
Assignee: ARRIS ENTERPRISES LLC
H04N7/147H04M3/2218H04M3/4365
View Patent ↗
Loading inventors, assignments & file history…
Monitor This Case
Get email alerts when status or documents change.
Order Certified Copies
Most orders are placed with the USPTO same day — all within 24 business hours.
Order via The Patent Place →
Pre-filled with this patent's details
Quick Facts
Patent No.
US 11,871,149
App. No.
17/960,971
Filed
Oct 6, 2022
Granted
Jan 9, 2024
Kind
B2
Art Unit
2693
USPC
348/14.05
Abstract

A multi-modal portal system provides an authorization prior to establishing a visual interface connection between a support user or caller and a client user or receiving party. Once the caller is authorized, the caller is permitted to drop-in such that a visual interface connection is established with the receiving party. The authorization can be based on a profile configuration that indicates whether the caller has the credentials required for the visual interface. The authorization can require that a notification be sent to a trusted user or primary contact or the caller can be associated with a profile configuration that allows for a pre-authorization without requiring the notification. By providing such an authorization, a secure and private visual interface with the client user can be accomplished without requiring an express action or consent by the client user.

Claims (64)

1. A network device for establishing a first visual interface connection between a first client device and a second client device comprising:

a memory storing one or more computer-readable instructions; and

a processor configured to execute the one or more computer-readable instructions to:

receive a visual interface request from a first client device associated with a caller user to a second client device associated with a client user, wherein the client user is associated with a profile configuration stored in a data aggregator of the network device;

determine the authorization of the visual interface request based on the profile configuration and at least one of the caller user and the first client device;

provide to the first client device an on-demand consent response for the visual interface request based on the authorization, wherein the on-demand consent response includes one or more credentials required by the second client device to establish a connection with the first client device; and

establish a first visual interface connection between the first client device and the second client device based on the on-demand consent response.

2. The network device of claim 1 , wherein the processor is further configured to execute the one or more instructions to:

create an activity log associated with the visual interface request, the first visual interface connection, or both.

3. The network device of claim 1 , wherein determining the authorization of the visual interface request comprises:

contacting an authorized consent provider associated with the user profile; and

receiving a consent for the visual interface request from the authorized consent provider, wherein the on-demand consent response comprises the consent.

4. The network device of claim 3 , wherein the processor is further configured to execute one or more instructions to:

receive from the authorized consent provider a join request; and

establish a second visual interface connection between a consent provider device associated with the authorized consent provider and the second client device to create a three-way communication between the client user, the authorized consent provider, and the caller user.

5. The network device of claim 1 , wherein the processor is further configured to execute one or more instructions to:

terminate the first visual interface connection based on the profile configuration.

6. The network device of claim 1 , wherein the processor is further configured to execute one or more instructions to:

associate the caller user with a user profile of the profile configuration associated with client user, the first client device, or both;

establish one or more pre-authorizations associated with the user profile based on at least one of the caller user, the first client device, or both; and

wherein determining the authorization of the visual interface request is based on the one or more pre-authorizations associated with the user profile.

7. The network device of claim 1 , wherein the processor is further configured to execute one or more instructions to:

activate an optical instrument associated with the second client device.

8. A method for providing on-demand an authorization to a visual interface request, the method comprising:

receiving a visual interface request from a first client device associated with a caller user to a second client device associated with a client user, wherein the client user is associated with a profile configuration stored in a data aggregator of the network device;

determining the authorization of the visual interface request based on the profile configuration and at least one of the caller user and the first client device;

providing to the first client device an on-demand consent response for the visual interface request based on the authorization, wherein the on-demand consent response includes one or more credentials required by the second client device to establish a connection with the first client device; and

establishing a first visual interface connection between the first client device and the second client device based on the on-demand consent response.

9. The method of claim 8 , further comprising:

creating an activity log associated with the visual interface request, the first visual interface connection, or both.

10. The method of claim 8 , wherein determining, by the analytics engine, the authorization of the visual interface request comprises:

contacting an authorized consent provider associated with the user profile; and

receiving a consent for the visual interface request from the authorized consent provider, wherein the on-demand consent response comprises the consent.

11. The method of claim 10 , further comprising:

receiving from the authorized consent provider a join request; and

establishing a second visual interface connection between a consent provider device associated with the authorized consent provider and the second client device to create a three-way communication between the client user, the authorized consent provider, and the caller user.

12. The method of claim 8 , further comprising:

terminating the first visual interface connection based on the profile configuration.

13. The method of claim 8 , further comprising:

associating the caller user with a user profile of the profile configuration associated with client user, the first client device, or both;

establishing one or more pre-authorizations associated with the user profile based on at least one of the caller user, the first client device, or both; and

wherein determining the authorization of the visual interface request is based on the one or more pre-authorizations associated with the user profile.

14. The method of claim 8 , further comprising:

activating an optical instrument associated with the second client device.

15. A non-transitory computer-readable medium of a multi-modal portal system storing one or more instructions for providing on-demand an authorization to a visual interface request, which when executed by a processor of the multi-modal portal system, cause the multi-modal portal system to perform one or more operations comprising:

receiving a visual interface request from a first client device associated with a caller user to a second client device associated with a client user, wherein the client user is associated with a profile configuration stored in a data aggregator of the network device;

determining the authorization of the visual interface request based on the profile configuration and at least one of the caller user and the first client device;

providing to the first client device an on-demand consent response for the visual interface request based on the authorization, wherein the on-demand consent response includes one or more credentials required by the second client device to establish a connection with the first client device; and

establishing a first visual interface connection between the first client device and the second client device based on the on-demand consent response.

16. The non-transitory computer-readable medium of claim 15 , wherein the one or more instructions when executed by the processor further cause the multi-modal portal system to further perform the one or more operations comprising:

creating an activity log associated with the visual interface request, the first visual interface connection, or both.

17. The non-transitory computer-readable medium of claim 15 , wherein determining, by the analytics engine, the authorization of the visual interface requests comprises:

contacting an authorized consent provider associated with the user profile; and

receiving a consent for the visual interface request from the authorized consent provider, wherein the on-demand consent response comprises the consent.

18. The non-transitory computer-readable medium of claim 17 , wherein the one or more instructions when executed by the processor further cause the multi-modal portal system to further perform one or more operations comprising:

receiving from the authorized consent provider a join request; and

establishing a second visual interface connection between a consent provider device associated with the authorized consent provider and the second client device to create a three-way communication between the client user, the authorized consent provider, and the caller user.

19. The non-transitory computer-readable medium of claim 15 , wherein the one or more instructions when executed by the processor further cause the multi-modal portal system to further perform one or more operations comprising at least one of:

terminating the first visual interface connection based on the profile configuration; and

activating an optical instrument associated with the second client device.

20. The non-transitory computer-readable medium of claim 15 , wherein the one or more instructions when executed by the processor further cause the multi-modal portal system to further perform one or more operations comprising:

associating the caller user with a user profile of the profile configuration associated with client user, the first client device, or both;

establishing one or more pre-authorizations associated with the user profile based on at least one of the caller user, the first client device, or both; and

wherein determining the authorization of the visual interface request is based on the one or more pre-authorizations associated with the user profile.