IP Library Granted Patent US 12,141,724
Granted Patent B2
US 12,141,724 · App. 17/470,845 · Granted Nov 12, 2024

Systems and methods for implementing out-of-office status

Inventors: Tanvi Sharma (Pune, IN); Pragati Dhumal (Pune, IN); Navanath Navaskar (Pune, IN)
Assignee: Avaya Management L.P.
G06Q10/063114G06Q10/107H04L51/02
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Quick Facts
Patent No.
US 12,141,724
App. No.
17/470,845
Filed
Sep 9, 2021
Granted
Nov 12, 2024
Kind
B2
Art Unit
3623
USPC
705/7.15
Abstract

Systems and methods of automatically generating out-of-office statuses, automatic responses to emails, and voicemail messages for users. Disclosed systems and methods include detecting a first user is out-of-office, determining a second user associated with the first user, generating a request for out-of-office approval, sending the request for out-of-office approval to the second user, receiving an approval from the second user, and generating an out-of-office message for the first user.

Claims (60)

1. A computer-implemented method of automatically generating text for an out-of-office message for a first user, the method comprising:

processing, using a first artificial intelligence system, with one or more processors, text sent by the first user to another user;

determining, with the one or more processors and based on the processing of the text by the first artificial intelligence system, that the first user is out-of-office;

in response to determining that the first user is out-of-office:

identifying, with the one or more processors, a second user that is authorized to set the out-of-office message for the first user;

generating, with the one or more processors, a request for out-of-office approval; and

sending, with the one or more processors, the request for out-of-office approval to the second user;

receiving, with the one or more processors, an approval from the second user; and

in response to receiving the approval from the second user:

automatically generating, with a second artificial intelligence system, the text for

the out-of-office message for the first user; and

using the generated text for the out-of-office message to set the out-of-office message on an email application associated with the first user.

2. The method of claim 1 , wherein the text comprises text of an email sent by the first user to the another user.

3. The method of claim 1 , wherein the another user is the second user.

4. The method of claim 2 , wherein the out-of-office message comprises at least a portion of the email.

5. The method of claim 1 , wherein the request for out-of-office approval comprises the text sent to the another user.

6. The method of claim 1 , further comprising determining, based on the text sent to the another user, a duration of an out-of-office status for the first user.

7. The method of claim 6 , wherein the out-of-office message is set for the determined duration.

8. The method of claim 1 , further comprising, prior to identifying the second user:

identifying a third user associated with the first user; and

determining the third user is unavailable,

wherein the second user is identified in response to determining the third user is unavailable.

9. The method of claim 1 , wherein identifying the second user associated with the first user comprises determining the second user is one or more of a manager and a supervisor of the first user.

10. The method of claim 1 , wherein the second user is authorized to edit the out-of-office message for the first user.

11. The method of claim 1 , wherein the request for out-of-office approval comprises a prompt for entry of a password, and further comprising, prior to generating the text for the out-of-office message, comparing a received password to a stored password.

12. The method of claim 11 , further comprising:

generating a request for a change of password; and

presenting the request for the change of password to the first user.

13. The method of claim 1 , wherein the request for out-of-office approval comprises a prompt for entry of text, and wherein the out-of-office message comprises text received from the second user.

14. The method of claim 1 , wherein the request for out-of-office approval comprises an editable field including a duration of out-of-office status and an editable field including an automatically generated suggestion of text for the out-of-office message.

15. The method of claim 1 , further comprising transmitting a message to the first user including a prompt for ending an out-of-office status for the first user.

16. The method of claim 1 , further comprising displaying a prompt in a user interface associated with the first user enabling the first user to disable an out-of-office status comprising the out-of-office message.

17. The method of claim 1 , further comprising generating an audio message.

18. The method of claim 17 , further comprising using the generated audio message to set a voicemail message for the first user.

19. A user device comprising:

a processor; and

a computer-readable storage medium storing computer-readable instructions which, when executed by the processor, cause the processor to execute a method, the method comprising:

processing, using a first artificial intelligence system, text sent by a first user to another user;

determining, based on the text processed by the first artificial intelligence system, that the first user is out-of-office;

in response to determining that the first user is out-of-office:

identifying a second user that is authorized to set an out-of-office message for the first user;

generating a request for out-of-office approval; and

sending the request for out-of-office approval to the second user;

receiving an approval from the second user; and

in response to receiving the approval from the second user:

automatically generating, with a second artificial intelligence system, text for an out-of-office message for the first user; and

using the generated text for the out-of-office message to set the out-of-office message on an email application associated with the first user.

20. A computer program product comprising:

a non-transitory computer-readable storage medium having computer-readable program code embodied therewith, the computer-readable program code configured, when executed by a processor, to execute a method, the method comprising:

processing, using a first artificial intelligence system, text sent by a first user to another user;

determining, based on the processing of the text by the first artificial intelligence system, that the first user is out-of-office;

in response to determining that the first user is out-of-office:

identifying a second user that is authorized set an out-of-office message for the first user;

generating a request for out-of-office approval; and

generating a request for out-of-office approval; and

sending the request for out-of-office approval to the second user;

receiving an approval from the second user; and

in response to receiving the approval from the second user:

automatically generating, with a second artificial intelligence system, text for an out-of-office message for the first user; and

using the generated text for the out-of-office message to set the out-of-office message on an email application associated with the first user.

Assignments (6)
INTELLECTUAL PROPERTY SECURITY AGREEMENT SUPPLEMENT NO. 8 Recorded Feb 27, 2025
From: AVAYA LLC; AVAYA MANAGEMENT L.P.
To: WILMINGTON SAVINGS FUND SOCIETY, FSB, AS COLLATERAL AGENT
Reel/Frame 070360/0145 →
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 61087/0386) Recorded May 18, 2023
From: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS NOTES COLLATERAL AGENT
To: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
Reel/Frame 063690/0359 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded May 4, 2023
From: AVAYA INC.; AVAYA MANAGEMENT L.P.; INTELLISIST, INC.
To: CITIBANK, N.A., AS COLLATERAL AGENT
Reel/Frame 063542/0662 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded May 3, 2023
From: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; KNOAHSOFT INC.
To: WILMINGTON SAVINGS FUND SOCIETY, FSB [COLLATERAL AGENT]
Reel/Frame 063742/0001 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded Aug 5, 2022
From: AVAYA INC.; INTELLISIST, INC.; AVAYA MANAGEMENT L.P.; AVAYA CABINET SOLUTIONS LLC
To: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS COLLATERAL AGENT
Reel/Frame 061087/0386 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Sep 17, 2021
From: SHARMA, TANVI; DHUMAL, PRAGATI; NAVASKAR, NAVANATH
To: AVAYA MANAGEMENT L.P.
Reel/Frame 057512/0103 →
Continuity (1)
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