Sanitary technology diagnostic system and method

1 . A sanitary technology diagnostic system comprising:

at least one sanitary device;

a user device;

a server device; and

a diagnostic device;

the user device being adapted to

request and receive device information linked to an identifier of the at least one sanitary device from the at least one sanitary device,

generate a service number,

send a data set comprising the service number and the received device information to the server device, and

send a notification that includes the service number;

the server device being adapted to

receive and store the data set; and

the diagnostic device being adapted to

receive the notification; and

request and receive the data set from the server device using the service number.

2 . A system according to claim 1 , wherein the diagnostic device is further adapted to create a configuration for the at least one sanitary device and to send it to the server device for storage.

3 . A system according to claim 2 , wherein the user device is further adapted to request and receive the configuration from the server device and to send it to the at least one sanitary device.

4 . A system according to claim 3 , wherein the user device is further adapted to request and receive the configuration from the server device and to send it to the at least one sanitary device depending on a user input.

5 . A system according to claim 1 , wherein the received device information comprises at least one error code concerning the at least one sanitary device.

6 . A system according to claim 1 , wherein the received device information comprises at least one log file concerning the at least one sanitary device.

7 . A system according to claim 1 , wherein the data set comprising the device information further comprises a fault description.

8 . A system according to claim 1 , wherein the user device is arranged to send the notification comprising the service number to the server device and/or to the diagnostic device.

9 . A system according to claim 8 , wherein the diagnostic device is adapted to check the server device for the presence of the notification in the event that the notification is sent to the server device.

10 . A system according to claim 1 , wherein the diagnostic device is further adapted to send a further notification to the user device.

11 . A system according to claim 1 , wherein a communication between the at least one sanitary device and the user device is provided wirelessly by use of Bluetooth.

12 . A system according to claim 1 , wherein a communication between the at least one sanitary device and the user device is provided by use of a gateway, wherein a communication between the at least one sanitary device and the gateway is provided wirelessly or wired, and a communication between the gateway and the user device is provided wirelessly by use of Bluetooth.

13 . A system according to claim 1 , wherein only the user device, the server device, and the diagnostic device are adapted to establish a direct connection to the Internet.

14 . A system according to claim 13 , wherein the communication between the at least one sanitary device and the gateway is provided wirelessly by use of Bluetooth.

15 . A sanitary technology diagnostic method comprising:

requesting and receiving device, by a user device, information linked to an identifier of at least one sanitary device from the at least one sanitary device;

generating a service number by the user device;

sending a data set comprising the service number and the device information to a server device by the user device;

storing the received data set by the server device;

sending a notification comprising the service number by the user device;

receiving the notification by the diagnostic device; and

requesting and receiving the data set from the server device using the service number by the diagnostic device.

16 . A sanitary technology diagnostic method according to claim 15 , further comprising:

creating a configuration for the at least one sanitary device by the diagnostic device, and

sending the configuration to the server device for storage by the diagnostic device.

17 . A sanitary technology diagnostic method according to claim 16 , further comprising:

requesting and receiving the configuration from the server device by the user device, and

sending the configuration to the at least one sanitary device.

18 . A non-transitory machine readable storage medium storing instructions, execution of which by at least one processor in at least one processing system causes performance of sanitary operations comprising:

requesting and receiving device information linked to an identifier of at least one sanitary device from the at least one sanitary device, by the user device;

generating a service number;

sending a data set comprising the service number and the device information to a server device;

storing the received data set by the server device;

sending a notification comprising the service number by the user device;

receiving the notification by the diagnostic device; and

requesting and receiving the data set from the server device using the service number by the diagnostic device.

19 . A non-transitory machine readable storage medium according to claim 18 , further comprising:

creating a configuration for the at least one sanitary device by the diagnostic device, and

sending the configuration to the server device for storage by the diagnostic device.

20 . A non-transitory machine readable storage medium according to claim 19 , further comprising:

requesting and receiving the configuration from the server device by the user device, and

sending the configuration to the at least one sanitary device.