IP Library Granted Patent US 12670535
Granted Patent B2
US 12670535 · App. 18/519,605 · Granted Jun 30, 2026

Adaptive skill development and enhancement

Inventors: Matthew Tyler Hord (Stanley, NC); Anantharaman Kendapadi (Charlotte, NC); Rameshchandra Ketharaju (Hyderabad, IN)
Assignee: Wells Fargo Bank, N.A.
G06Q50/2057G06Q10/063112G06Q10/06398G06Q10/105G06Q10/1097
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Quick Facts
Patent No.
US 12670535
App. No.
18/519,605
Granted
Jun 30, 2026
Kind
B2
Abstract

An adaptive skill development and enhancement system is presented for enhancing employee skills and competencies. Data encompassing an employee's skills, education, work history, performance, and aspirations are amassed. A machine learning algorithm analyzes the data, to establish an interpersonal affinity-behavioral matrix for use in identifying a skill gaps against a role-specific competency model. A customized learning experience, adapted to the employee's learning style as determined by the affinity-behavioral matrix, is generated and delivered through a user interface. The user interface collects feedback and performance metrics, which inform ongoing refinements to the learning content, ensuring continual alignment with the employee's development needs.

Claims (44)

1 . A computer-implemented method for enhancing employee skills and competencies, comprising:

collecting data pertaining to at least one of a current skill set, completed education or training, work experience, performance metrics, learning styles, or career aspirations of an employee;

analyzing the data using a machine learning algorithm that is trained on historical performance data, wherein the machine learning algorithm is configured to identify recurring themes and correlations within the data using at least one of clustering or association rule learning techniques to establish an interpersonal affinity-behavioral matrix for the employee;

identifying at least one of a skills gap or a development opportunity relative to a predefined competency model for an organizational role;

generating a personalized learning experience based on the skills gap or the development opportunity, where the personalized learning experience conforms to a learning style adapted to the employee based on the interpersonal affinity-behavioral matrix;

creating virtual reality artifacts comprising digital environments simulating real-world scenarios relevant to the skills and competencies being developed, wherein the virtual reality artifacts are customized to mirror job conditions and enable the employee to practice the skills and competencies in a controlled immersive environment, wherein the machine learning algorithm dynamically configures complexity and interactivity levels of the virtual reality artifacts based on the interpersonal affinity-behavioral matrix and real-time performance data collected during the employee's interaction with the virtual reality artifacts;

providing a user interface through which the employee interacts with the personalized learning experience, wherein the user interface includes virtual reality components that integrate the virtual reality artifacts to create a comprehensive learning experience; and

dynamically updating the personalized learning experience based on performance data and feedback collected through the user interface, including continuously:

modifying presentation of learning content based on input from the employee, the performance metrics, and preferences through the interpersonal affinity-behavioral matrix; and

refining the interpersonal affinity-behavioral matrix based on updated performance data collected from both the virtual reality artifacts and other learning content to provide an accurate reflection of an evolving professional profile of the employee, wherein the interpersonal affinity-behavioral matrix is used to reconfigure the virtual reality artifacts in subsequent learning sessions;

wherein positive reinforcement signals are applied when identification of the skills gap aligns with actual performance outcomes and negative reinforcement signals are applied when misalignment occurs to train the machine learning algorithm for enhanced accuracy; and

wherein the machine learning algorithm iteratively improves its classification accuracy by learning from each assessment to increase precision of the identification of the skills gap over time.

2 . The method of claim 1 , wherein the collecting of the data further includes obtaining input from at least one of direct responses to questionnaires, feedback from peers or managers, social media profiles and interactions, or collaborative tools used by the employee.

3 . The method of claim 1 , wherein the machine learning algorithm utilizes at least one of a neural network, decision tree, support vector machine, or ensemble learning method to establish the interpersonal affinity-behavioral matrix.

4 . The method of claim 1 , wherein the machine learning algorithm matches the current skill set with the predefined competency model for the organizational role to identify the skills gap.

5 . The method of claim 1 , wherein the personalized learning experience includes multimedia content comprising at least one of interactive simulations, video tutorials, written content, or quizzes.

6 . The method of claim 1 , further comprising integrating the personalized learning experience with a digital calendar of the employee to schedule a learning session according to one or more optimal times identified by the interpersonal affinity-behavioral matrix.

7 . The method of claim 1 , further comprising leveraging generative AI to create a scenario-based learning task that mimics a real-world problem.

8 . The method of claim 1 , wherein the personalized learning experience is adapted to an employment level of understanding categorized as foundational, developmental, or advanced within the predefined competency model for the organizational role.

9 . The method of claim 1 , wherein the user interface includes a feedback mechanism enabling the employee to rate the personalized learning experience.

10 . The method of claim 9 , wherein the feedback is used to adjust subsequent learning content.

11 . A computer system for enhancing employee skills and competencies, comprising:

one or more processors; and

non-transitory computer-readable storage media encoding instructions which, when executed by the one or more processors, cause the computer system to:

collect data pertaining to at least one of a current skill set, completed education or training, work experience, performance metrics, learning styles, or career aspirations of an employee;

analyze the data using a machine learning algorithm that is trained on historical performance data, wherein the machine learning algorithm is configured to identify recurring themes and correlations within the data using at least one of clustering or association rule learning techniques to establish an interpersonal affinity-behavioral matrix for the employee;

identify at least one of a skills gap or a development opportunity relative to a predefined competency model for an organizational role;

generate a personalized learning experience based on the skills gap or the development opportunity, wherein the personalized learning experience conforms to a learning style adapted to the employee based on the interpersonal affinity-behavioral matrix;

create virtual reality artifacts comprising digital environments simulating real-world scenarios relevant to the skills and competencies being developed, wherein the virtual reality artifacts are customized to mirror job conditions and enable the employee to practice the skills and competencies in a controlled immersive environment, wherein the machine learning algorithm dynamically configures complexity and interactivity levels of the virtual reality artifacts based on the interpersonal affinity-behavioral matrix and real-time performance data collected during the employee's interaction with the virtual reality artifacts;

provide a user interface through which the employee interacts with the personalized learning experience, wherein the user interface includes virtual reality components that integrate the virtual reality artifacts to create a comprehensive learning experience;

integrate the personalized learning experience with a digital calendar of the employee to schedule a learning session according to one or more optimal times identified by the interpersonal affinity-behavioral matrix; and

dynamically update the personalized learning experience based on performance data and feedback collected through the user interface, including to continuously:

modify presentation of learning content based on input from the employee, the performance metrics, and preferences through the interpersonal affinity-behavioral matrix; and

refine the interpersonal affinity-behavioral matrix based on updated performance data collected from both the virtual reality artifacts and other learning content to provide an accurate reflection of an evolving professional profile of the employee, wherein the interpersonal affinity-behavioral matrix is used to reconfigure the virtual reality artifacts in subsequent learning sessions;

wherein positive reinforcement signals are applied when identification of the skills gap aligns with actual performance outcomes and negative reinforcement signals are applied when misalignment occurs to train the machine learning algorithm for enhanced accuracy; and

wherein the machine learning algorithm iteratively improves its classification accuracy by learning from each assessment to increase precision of the identification of the skills gap over time.

12 . The computer system of claim 11 , wherein the one or more processors are further configured to obtain additional data input from at least one of direct responses to questionnaires, feedback from peers or managers, social media profiles and interactions, or collaborative tools used by the employee.

13 . The computer system of claim 11 , wherein the machine learning algorithm executed by the one or more processors utilizes at least one of a neural network, decision tree, support vector machine, or ensemble learning method to establish the interpersonal affinity-behavioral matrix.

14 . The computer system of claim 11 , wherein the machine learning algorithm executed by the one or more processors matches the current skill set with the predefined competency model for the organizational role to identify the skills gap.

15 . The computer system of claim 11 , wherein the non-transitory computer-readable storage media further encodes instructions for providing multimedia content in the personalized learning experience, comprising at least one of interactive simulations, video tutorials, written content, or quizzes.

16 . The computer system of claim 11 , wherein the one or more processors are further configured to leverage generative AI to create a scenario-based learning task that mimics a real-world problem.

17 . The computer system of claim 11 , wherein the personalized learning experience is adapted by the one or more processors to an employment level of understanding categorized as foundational, developmental, or advanced within the predefined competency model for the organizational role.

18 . The computer system of claim 11 , wherein the user interface is configured to include a feedback mechanism enabling the employee to rate the personalized learning experience.

19 . The computer system of claim 18 , wherein the one or more processors are further configured to use the feedback to adjust subsequent learning content.