Casino operator management functions at an electronic gaming machine

1 . A system comprising:

a processor circuit; and

a memory comprising machine-readable instructions that, when executed by the processor circuit, cause the processor circuit to:

receive a request from an Electronic Gaming Machine (EGM) to access a casino operator management function via a casino communication network, the casino operator management function comprising a dispute resolution function to modify a game result at the EGM;

authenticate the request; and

based on successful authentication of the request, provide the casino operator management function to a Graphical User Interface (GUI) of the EGM via the casino communication network.

2 . The system of claim 1 , wherein authentication of the request comprises:

receiving identification information received from an identification device at a device reader of the EGM; and

validating the identification information.

3 . The system of claim 2 , wherein the identification device is an identification card and the device reader is a card reader.

4 . The system of claim 2 , wherein the identification device comprises a Radio Frequency (RF) circuit and the device reader comprises an RF transceiver.

5 . The system of claim 1 , wherein the dispute resolution function comprises a dispute management interface to resolve disputes between a customer at the EGM and the casino.

6 . The system of claim 1 , wherein the dispute resolution function comprises an override function to override a default EGM configuration.

7 . The system of claim 1 , wherein the dispute resolution function comprises a transaction reversal function to reverse a wagering game transaction at the EGM.

8 . The system of claim 1 , wherein the dispute resolution function comprises a refund function to provide a refund to a customer at the EGM.

9 . An Electronic Gaming Machine (EGM) comprising:

a display device;

an input device;

a communication interface in communication with a casino communication network;

a processor circuit; and

a memory comprising machine-readable instructions that, when executed by the processor circuit, cause the processor circuit to:

receive, via the input device, a request to access a casino operator management function via a casino communication network, the casino operator management function comprising an employee management function;

transmit the request via the communication interface to a casino operator management device connected to the casino communication network;

based on authentication of the request by the casino operator management device, display a Graphical User Interface (GUI) at the display device for providing the casino operator management function; and

provide, via the GUI, the casino operator management function.

10 . The EGM of claim 9 , further comprising a device reader, wherein receipt of the request further includes receipt of identification information from an identification device by the device reader,

wherein transmission of the request further includes transmission of the identification information, and

wherein authentication of the request by the casino operator management device further comprises validation of the identification information by the casino operator management device.

11 . The EGM of claim 9 , wherein the employee management function comprises a clock in and/or clock out function for a casino employee.

12 . The EGM of claim 9 , wherein the employee management function comprises display of a performance tracking parameter for a casino employee via the GUI.

13 . The EGM of claim 9 , wherein the casino operator management function further comprises a customer management function.

14 . The EGM of claim 9 , wherein the employee management function further comprises a clock in and/or clock out function for a casino employee.

15 . The EGM of claim 9 , wherein the employee management function further comprises display of a performance tracking parameter for a casino employee via the GUI.

16 . A method comprising:

receiving, via an input device of an Electronic Gaming Machine (EGM), a request to access a casino operator management function via a casino communication network, the casino operator management function comprising a dispute resolution function to modify a game result at the EGM;

transmitting the request via a communication interface of the EGM to a casino operator management device connected to the casino communication network;

based on authentication of the request by the casino operator management device, displaying, by a display device of the EGM, a Graphical User Interface (GUI) at the display device for providing the casino operator management function; and

providing, via the GUI, the casino operator management function.

17 . The method of claim 16 , wherein receiving the request further includes receiving identification information from an identification device by a device reader of the EGM,

wherein transmitting the request further includes transmitting of the identification information, and

wherein authentication of the request by the casino operator management device further comprises validation of the identification information by the casino operator management device.

18 . The method of claim 16 , wherein the dispute resolution function comprises an override function to override a default EGM configuration.

19 . The method of claim 16 , wherein the dispute resolution function comprises a transaction reversal function to reverse a wagering game transaction at the EGM.

20 . The method of claim 16 , wherein the dispute resolution function comprises a refund function to provide a refund to a customer at the EGM.