System and method for electronic notification in institutional communications
Disclosed is a multi-mode communication notification system and method for improving communication between an inmate and a third party by enabling a third party to send a web-initiated contact request for a specific inmate and further allowing the inmate to check his/her contact requests or be automatically notified of contact requests. Additionally, the system electronically notifies the third party when the specific inmate has been notified of the contact request. Further, the system notifies the third party if they have missed a call from the specific inmate.
1 . A call management system for a correctional institute, comprising:
one or more processors configured to:
receive a call attempt from an external caller directed to an inmate;
identify the external caller;
determine whether the inmate is available to receive the call;
in response to the determining that the inmate is available to receive the call:
determine, from the identification, whether the external caller is entitled to privileged communication, the privileged communication being legally protected from monitoring and/or recording;
connect the external caller and the inmate in a communication; and
at least one of monitor and record the communication based on whether the external caller is entitled to privileged communication; and
in response to determining that the inmate is unavailable to receive the call:
receive a voice message and a call notification flag from the external caller, the call notification flag indicating whether the external caller wishes to be separately notified of a missed call attempt from the inmate;
perform a content review of the voice message in response to determining that the external caller is not entitled to privileged communication and preventing a content review of the voice message in response to determining that the external caller is entitled to privileged communication; and
transmit a notification to the inmate.
2 . The call management system of claim 1 , wherein the communication is not monitored or recorded in response to the external caller being entitled to privileged communication.
3 . The call management system of claim 1 , wherein the external caller is in a doctor-patient or an attorney-client relationship with the inmate, and
wherein the external caller is entitled to privileged communication.
4 . The call management system of claim 1 , wherein the monitoring includes performing speech recognition on the communication.
5 . The call management system of claim 1 , wherein the monitoring includes providing a live monitor with access to the communication.
6 . The call management system of claim 1 , wherein the determining whether the inmate is available to receive the call is based on a stored inmate schedule.
7 . The call management system of claim 1 , wherein the one or more processors are further configured to store notification preferences associated with the inmate.
8 . The call management system of claim 7 , wherein the notification preferences include at least one of SMS text, email, or telephone.
9 . The call management system of claim 8 , wherein the transmitting the notification to the inmate includes:
determining a notification mode from the stored notification preferences; and
transmit the notification to the inmate using the notification mode.
10 . A call management method, comprising:
receiving a call attempt from an external caller directed to an inmate;
identifying the external caller;
determining whether the inmate is available to receive the call;
in response to the determining that the inmate is available to receive the call:
determining, from the identification, whether the external caller is entitled to privileged communication, the privileged communication being legally protected from monitoring and/or recording;
connecting the external caller and the inmate in a communication; and
at least one of monitoring and recording the communication based on whether the external caller is entitled to privileged communication; and
in response to determining that the inmate is unavailable to receive the call:
receiving a voice message and a call notification flag from the external caller, the call notification flag indicating whether the external caller wishes to be separately notified of a missed call attempt from the inmate;
performing a content review of the voice message in response to determining that the external caller is not entitled to privileged communication and preventing a content review of the voice message in response to determining that the external caller is entitled to privileged communication; and
transmitting a notification to the inmate.
11 . The method of claim 10 , wherein the communication is not monitored or recorded in response to the external caller being entitled to privileged communication.
12 . The method of claim 10 , wherein the external caller is in a doctor-patient or an attorney-client relationship with the inmate, and
wherein the external caller is entitled to privileged communication.
13 . The method of claim 10 , wherein the monitoring includes performing speech recognition on the communication.
14 . The method of claim 10 , wherein the monitoring includes providing a live monitor with access to the communication.
15 . The method of claim 10 , wherein the determining whether the inmate is available to receive the call is based on a stored inmate schedule.
16 . The method of claim 10 , wherein one or more processors are further configured to store notification preferences associated with the inmate.
17 . The method of claim 16 , wherein the notification preferences include at least one of SMS text, email, or telephone.
18 . The method of claim 17 , wherein the transmitting the notification to the inmate includes:
determining a notification mode from the stored notification preferences; and
transmit the notification to the inmate using the notification mode.