Social client relationship management and person-based listening

1 . A non-transitory computer readable medium storing code instructions that are configured to perform, when executed by a processor, a method, comprising:

retrieving content of social media posts associated with a client account on two or more social media platforms;

merging the content from the two or more social media platforms in a stitching database;

classifying, based on an unconfirmed link between client records and the client account, the client account as a located account, wherein the located account is associated with the client account that has not been confirmed by a user;

classifying, based on receiving a confirmation of the located account is a client account from the user, the client account as confirmed;

detecting use of a keyphrase in the content of the stitching database, wherein the keyphrase includes at least one pre-identified word or one or more variants of the at least one pre-identified word in non-textual audio content or video content, and wherein the detecting is performed using one or more of a media comparison tool, machine vision, or audio analysis of the non-textual audio content or video content;

determining that at least one of the plurality of the social media posts relates to a customer service issue associated with a business;

determining, using machine learning, to post a response to the at least one of the social media posts;

generating a context-based response to the one or more social media posts using artificial intelligence by way of rules and a library; and

answering the at least one of the social media posts by posting the context-based response to at least one of the two or more social media platforms using an account associated with the business.

2 . The non-transitory computer readable medium of claim 1 , the method further comprising storing social media credentials of a member related to the social media posts in a social media data subsystem.

3 . The non-transitory computer readable medium of claim 2 , wherein accounts from the social media platform are identified in the social media data subsystem as non-client, unconfirmed client, or confirmed client.

4 . A system, comprising a non-transitory computer readable medium storing code instructions that are configured, when executed by a processor, to effectuate:

a collection subsystem configured to collect social post data from two or more social media networks, wherein the social post data includes non-textual audio or video content, and wherein the collection subsystem merges content from the two or more social media networks in a stitching database;

a listening module of the collection subsystem configured to detect use of a keyphrase in the non-textual audio or video content of a plurality of social media posts,

wherein detecting the keyphrase in the non-textual audio or video content is performed using one or more of a media comparison tool, machine vision, or audio analysis of the non-textual audio or video content;

wherein a client account is classified, based on an unconfirmed link between client records and the client account, as a located account, wherein the located account is associated with the client account but has not been confirmed by a user, until a confirmation of the account is received from the user;

a classification module of the collection subsystem configured to classify the one or more posts associated with the social post data into one or more post categories, wherein the one or more categories categorize attitudes of users creating social post data;

a response post module configured to generate context-based automatic response to at least one post associated with a business using a machine learning model, wherein the response post module further answers at least one of the social media posts by posting the context-based response to at least one of the two or more social media networks using an account associated with the business; and

a customer service interface configured to determine similarities between member services representatives and at least one of the users, wherein the customer service interface is further configured to route the social post data to one of the member services representatives based on the attitudes and the similarities between the one of the member services representatives and the at least one of the users.

5 . The system of claim 4 , wherein the customer service interface is further configured to route social identities to the one of the member services representatives based on the attitudes and the similarities between the one of the member services representatives and the at least one of the users.

6 . The system of claim 5 , wherein the social identities are based on business data and the business data is associated with one or more clients.

7 . The system of claim 6 , wherein the code instructions arc configured, when executed by a processor, to effectuate:

a search module of the customer service interface configured to search for portions of the social post data associated with at least one of the one or more clients.

8 . The system of claim 5 , wherein the social identities are classified as non-client, unconfirmed client, or confirmed client.

9 . The system of claim 8 , wherein the social identities include client social credentials.

10 . The system of claim 4 , wherein the code instructions are configured, when executed by a processor, to effectuate:

a response decision module that determines whether to respond to the one or more social media posts.

11 . The system of claim 4 , further configured to generate a customer service ticket for the member services representative based on the social post data.

12 . The system of claim 4 , wherein the social media posts comprise textual data.

13 . A non-transitory computer readable medium storing code instructions that are configured to perform, when executed by a processor, a method, comprising:

accessing content of social media posts associated with a client account on two or more social media platforms;

merging the content from the two or more social media platforms in a stitching database;

classifying, an account associated with the processor from a social media platform wherein the account is identified as non-client, located account, or confirmed client account;

classifying, based on an unconfirmed link between client records and the client account, the client account as a located account, wherein the located account is associated with the client account that has not been confirmed by a user;

classifying, based on receiving a confirmation of the located account is a client account from the user, the client account as confirmed;

detecting use of a keyphrase in the content of the stitching database, wherein the keyphrase includes at least one pre-identified word or one or more variants of the at least one pre-identified word in non-textual audio content or video content, and wherein the detecting is performed using one or more of a media comparison tool, machine vision, or audio analysis of the non-textual audio content or video content;

classifying the social media posts based on attitudes of a client;

determining that at least one of the social media posts relate to a customer service issue associated with a business;

creating an answer ticket and routing the answer ticket to an answer handler, wherein a priority of the answer ticket is based on the attitude, and wherein routing is based on a similarity between the answer handler and the client;

generating a context-based response to the one or more social media posts using artificial intelligence by way of rules and a library; and

causing answering of the at least one social media post based on the answer ticket and the context-based response.

14 . The non-transitory computer readable medium of claim 13 , wherein the content includes textual content.

15 . The non-transitory computer readable medium of claim 13 , wherein the answering includes removing a tag in the at least one of the social media posts.

16 . The non-transitory computer readable medium of claim 13 , wherein the answering includes a customer service interface configured to provide at least a portion of the content and identities associated with at least the portion of the content to a member services representative based on the attitudes and the similarities between the one of the member services representatives and the at least one of the users.

17 . The non-transitory computer readable medium of claim 13 , further comprising:

providing a social media portal which comprises one or more hubs or interfaces for a member services representatives or member services representative software to facilitate access to social media networks and data subsystem, wherein the social media portal integrates social media monitoring, communication, and management into member services representative systems.

18 . The non-transitory computer readable medium of claim 13 , further comprising:

a post data store configured to store or archive post content, post metadata and platform data including saving source code or media and preserving screen shots of posts or media to ensure a comprehensive record of interactions.