Enhanced caller identification

1 . A method, comprising:

receiving, by a conferencing software, a request from a device of a caller to connect to a conference;

determining, by the conferencing software, that name information of the caller is not included in the request;

in response to determining that the name information is not included in the request, transmitting, by the conferencing software, an identification request to the device, wherein the identification request is a text-based message that is configured to obtain the name information from the caller; and

displaying, by the conferencing software, the name information; obtained based on the identification request, in a user interface associated with the conference.

2 . The method of claim 1 , wherein the identification request is transmitted as a Short Message Service (SMS) message.

3 . The method of claim 1 , further comprising:

storing the name information in a database; and

retrieving the name information from the database in response to a subsequent request from the device of the caller to connect to a subsequent conference.

4 . The method of claim 1 , wherein a modality of the identification request is based on a device type of the device of the caller.

5 . The method of claim 1 , further comprising:

receiving a voice response to the identification request; and

transcribing the voice response into the name information.

6 . The method of claim 1 , further comprising:

transmitting, by the conferencing software, another identification request to another device a another caller that is different from the caller; and

removing the another caller from the conference if no response is received to the another identification request.

7 . The method of claim 1 , wherein the identification request is transmitted further in response to determining that name information associated with a phone number of the device of the caller is unknown.

8 . A system, comprising:

one or more memories; and

one or more processors, the one or more processors configured to execute instructions stored in the one or more memories to:

receive, by a conferencing software, a request from a device of a caller to connect to a conference;

determine, by the conferencing software, that name information of the caller is not included in the request;

in response to determining that the name information is not included in the request, transmit, by the conferencing software, an identification request to the device, wherein the identification request is a text-based message that is configured to obtain the name information from the caller; and

display, by the conferencing software, the name information; obtained based on the identification request, in a user interface associated with the conference.

9 . The system of claim 8 , wherein the identification request is transmitted as an email message.

10 . The system of claim 8 , wherein the one or more processors is further configured to execute instructions stored in the one or more memories to:

associate the name information with a phone number of the device of the caller.

11 . The system of claim 8 , wherein the user interface associated with the conference comprises a participant list.

12 . The system of claim 8 , wherein the one or more processors is further configured to execute instructions stored in the one or more memories to:

identify a device type of the device of the caller; and

identify, based on the device type, a modality for transmitting the identification request.

13 . The system of claim 8 , wherein a response to the identification request is received via a web-based form.

14 . The system of claim 8 , wherein the conferencing software is configured to obtain the name information before the device of the caller is joined to the conference.

15 . One or more non-transitory computer-readable media storing instructions operable to cause one or more processors to perform operations comprising:

receiving, by a conferencing software, a request from a device of a caller to connect to a conference;

determining, by the conferencing software, that name information of the caller is not included in the request;

in response to determining that the name information is not included in the request, transmitting, by the conferencing software, an identification request to the device, wherein the identification request is a text-based message that is configured to obtain the name information from the caller; and

displaying, by the conferencing software, the name information; obtained based on the identification request, in a user interface associated with the conference.

16 . The one or more non-transitory computer-readable media of claim 15 , wherein the identification request includes a hyperlink to a web-based form, the operations further comprise:

receiving a response to the identification request via the web-based form.

17 . The one or more non-transitory computer-readable media of claim 15 , wherein the operations further comprise:

storing the name information in a database for use in subsequent conferences.

18 . The one or more non-transitory computer-readable media of claim 15 , wherein the operations further comprise:

transcribing a response to the identification request into text for display in the user interface.

19 . The one or more non-transitory computer-readable media of claim 15 , wherein the operations further comprise:

removing another caller from the conference if no response is received from the another caller in response to another identification request.

20 . The one or more non-transitory computer-readable media of claim 15 , wherein the operations further comprise:

obtaining the name information before the device of the caller is joined to the conference.