Intelligent service request submittal system

1 . A method, comprising:

providing a three-dimensional (3D) user interface for an aircraft;

identifying a component relating to an area of concern for the aircraft, based on input to the 3D user interface, comprising:

rendering a plurality of 3D views of the aircraft based on a plurality of user inputs to the 3D user interface;

generating a drawing tree relating to the plurality of 3D views, wherein the drawing tree comprises a hierarchical representation of aircraft components; and

identifying the component based on the drawing tree, the identifying comprising:

identifying a first user input of the plurality of user inputs to the 3D user interface;

correlating the first user input to the 3D user interface with the drawing tree; and

identifying the component based on determining that the component corresponds to a location of the area of concern using the 3D user interface,

 wherein the identified component is a component of the aircraft that has a malfunction;

generating structured text for a service request which includes a description of the area of concern for the malfunction,

wherein the structured text describes the identified component;

determining a solution to the area of concern by searching a repository, using at least a portion of the structured text,

wherein content from the repository is correlated with the structured text describing the identifier component to determine the solution;

adding the solution to the structured text for the service request; and

submitting the service request to facilitate resolving the identified component for the aircraft,

wherein the drawing tree comprises information about each of the aircraft components, and wherein the information about each of the aircraft components comprises materials used for a respective component.

2 . The method of claim 1 , comprising: generating the 3D user interface for the aircraft based on correlating engineering data for the aircraft with a 3D model of the aircraft.

3 . The method of claim 2 , wherein identifying the component relating to the area of concern for the aircraft, based on input to the 3D user interface, comprises:

identifying the component based on determining that the component corresponds to the location of the area of concern using the 3D user interface.

4 . The method of claim 1 , wherein generating structured text for the service request comprises:

generating text describing the identified component, based on engineering data for the aircraft.

5 . The method of claim 1 , wherein determining a solution comprises:

identifying a prior solution to the area of concern based on the structured text describing the identified component.

6 . The method of claim 1 , wherein searching the repository for prior solutions using at least the portion of the structured text is limited in scope to a subset of prior solutions in the repository.

7 . The method of claim 1 , wherein the repository includes at least one of: (i) a knowledge article or (ii) a bulletin based on the generated structured text.

8 . The method of claim 1 , further comprising: at least one of: (i) repairing the aircraft based on the service request, or (ii) modifying design of a second aircraft based on the service request.

9 . The method of claim 1 , wherein generating structured text for a service request comprises:

generating structured text using a machine learning model.

10 . The method of claim 1 , wherein the area of concern is identified based on a 3D coordinate system.

11 . A non-transitory computer-readable medium containing computer program code that, when executed by operation of one or more computer processors, performs operations comprising:

providing a three-dimensional (3D) user interface for an aircraft;

identifying a component relating to an area of concern for the aircraft, based on input to the 3D user interface, comprising:

rendering a plurality of 3D views of the aircraft based on a plurality of user inputs to the 3D user interface;

generating a drawing tree relating to the plurality of 3D views, wherein the drawing tree comprises a hierarchical representation of aircraft components;

identifying the component based on the drawing tree, the identifying comprising:

identifying a first user input of the plurality of user inputs to the 3D user interface;

correlating the first user input to the 3D user interface with the drawing tree; and

identifying the component based on determining that the component corresponds to a location of the area of concern using the 3D user interface,

wherein the identified component is a component of the aircraft that has a malfunction;

generating, using a machine learning model, structured text for a service request which includes a description of the area of concern for the malfunction,

wherein the structured text describes the identified component;

determining a solution to the area of concern by searching a repository using at least a portion of the structured text,

wherein content of the repository includes at least one of: (i) a knowledge article or (ii) a bulletin, and

wherein the content from the repository is correlated with the structured text describing the identifier component to determine the solution;

adding the solution to the structured text for the service request; and

submitting the service request to facilitate resolving the identified component of the aircraft.

12 . The non-transitory computer-readable medium of claim 11 , the operations further comprising: generating the 3D user interface for the aircraft based on correlating engineering data for the aircraft with a 3D model of the aircraft; and

wherein identifying the component relating to the area of concern for the aircraft, based on input to the 3D user interface, comprises:

identifying the component based on determining that the component corresponds to a location of the input to the 3D user interface.

13 . The non-transitory computer-readable medium of claim 11 , wherein generating structured text for the service request comprises:

generating text describing the identified component, based on engineering data for the aircraft.

14 . The non-transitory computer-readable medium of claim 13 , wherein determining a solution comprises:

identifying a prior solution to the area of concern based on the structured text describing the identified component.

15 . The non-transitory computer-readable medium of claim 11 , wherein the knowledge article or the bulletin includes one or more of:

a structural repair manual (SRM),

a service bulletin (SB), or

a fleet team digest (FTD).

16 . A system, comprising:

a computer processor; and

a memory having instructions stored thereon which, when executed on the computer processor, performs operations comprising:

providing a three-dimensional (3D) user interface for an aircraft;

identifying a component relating to an area of concern for the aircraft, based on input to the 3D user interface, comprising:

rendering a plurality of 3D views of the aircraft based on a plurality of user inputs to the 3D user interface;

generating a drawing tree relating to the plurality of 3D views, wherein the drawing tree comprises a hierarchical representation of aircraft components;

identifying the component based on the drawing tree, the identifying comprising:

identifying a first user input of the plurality of user inputs to the 3D user interface;

correlating the first user input to the 3D user interface with the drawing tree; and

identifying the component based on determining that the component corresponds to a location of the area of concern using the 3D user interface,

wherein the identified component is a component of the aircraft that has a malfunction;

generating, using a machine learning model, structured text for a service request which includes a description of the area of concern for the malfunction,

wherein the structured text describes the identified component;

determining a solution to the area of concern by searching a repository, using at least a portion of the structured text,

wherein content from the repository is correlated with the structured text describing the identifier component to determine the solution;

adding the solution to the structured text for the service request; and

submitting the service request to facilitate resolving the identified component of the aircraft,

wherein the drawing tree comprises information about each of the aircraft components, and wherein the information about each of the aircraft components comprises materials used for a respective component.

17 . The system of claim 16 , the operations further comprising: generating the 3D user interface for the aircraft based on correlating engineering data for the aircraft with a 3D model of the aircraft; and

wherein identifying the component relating to the area of concern for the aircraft, based on input to the 3D user interface, comprises:

identifying the component based on determining that the component corresponds to a location of the input to the 3D user interface.

18 . The system of claim 16 , wherein generating structured text for the service request comprises:

generating text describing the identified component, based on engineering data for the aircraft.

19 . The system of claim 18 , wherein generating structured text for the service request comprises:

identifying a prior solution to the area of concern based on the structured text describing the identified component.

20 . The system of claim 16 , wherein the area of concern is identified based on a 3D coordinate system.