Biometric authentication during voice data transfers
There are provided systems and methods for biometric authentication during voice data transfers. A user may initiate voice communications with a service provider endpoint that provides automated services to the user through the voice or audio communications, such as an interactive voice response (IVR) system where a user may navigate menus through audio commands. The user may by required to authenticate their identity during the phone call or other voice data transfer, which may be done by entering a biometric, such as a fingerprint. The biometric may be converted to biometric feature data and provided to one or more token service providers. The token service providers may provide one or more tokens for the biometric, which may be used as the authentication token. This token may then be transmitted to the IVR system through the user's endpoint using a dialer feature of the endpoint.
1 . A system, comprising:
a non-transitory memory; and
one or more hardware processors coupled to the non-transitory memory and configured to read instructions from the non-transitory memory to cause the system to perform operations comprising:
providing a voice communication session for a user;
detecting an authentication request during the voice communication session;
receiving biometric information from a user endpoint device;
determining a transmission process available for transmitting an authentication token during the voice communication session to authenticate the user for the authentication request;
converting the biometric information to feature data;
determining an application programming interface (API) associated with a plurality of token databases each storing a portion of the authentication token;
determining the authentication token based on the feature data using the API, wherein the authentication token is usable to authenticate the user via the transmission process, and wherein the authentication token is further determined based on retrieving, via the API, the portion of the authentication stored by each of the plurality of token databases;
authenticating the user during the voice communication session based on the authentication token and the transmission process; and
presenting an account functionality associated with the user during the voice communication session based on the authenticating.
2 . The system of claim 1 , wherein the determining the authentication token comprise:
generating the authentication token based on at least a portion of the feature data.
3 . The system of claim 1 , wherein the determining the authentication token comprises:
matching the feature data to token data for the user.
4 . The system of claim 3 , wherein the token data comprises a plurality of partial tokens provided by a plurality of token providers based on corresponding portions of the feature data.
5 . The system of claim 3 , wherein the operations further comprise:
receiving voice data from the user in response to the requesting; and
based on the voice data, initiating a biometric sensor of the user endpoint device configured to capture the biometric information of the user.
6 . The system of claim 1 , wherein the operations further comprise:
requesting a biometric authentication from the user for a service provider via the voice communication session.
7 . The system of claim 1 , wherein the operations further comprise:
causing activation of a biometric sensor of the user endpoint device.
8 . A method, comprising:
providing a voice communication session for a user;
requesting a biometric authentication from the user via the voice communication session;
receiving, in response to the requesting, biometric information from the user via a user endpoint device;
determining a transmission process available for transmitting an authentication token during the voice communication session to authenticate the user for the authentication request;
converting the biometric information to feature data;
determining an application programming interface (API) associated with a plurality of token databases each storing a portion of the authentication token;
determining the authentication token based on the feature data using the API, wherein the authentication token is usable to authenticate the user via the transmission process, and wherein the authentication token is further determined based on retrieving, via the API, the portion of the authentication stored by each of the plurality of token databases;
authenticating the user during the voice communication session based on the authentication token and the transmission process; and
enabling an account functionality associated with the user during the voice communication session based on the authenticating.
9 . The method of claim 8 , wherein the determining the authentication token comprises:
converting at least a portion of the feature data to the authentication token.
10 . The method of claim 8 , wherein the determining the authentication token comprises:
matching the feature data to token data for the user.
11 . The method of claim 10 , wherein the token data comprises a plurality of partial tokens provided by a plurality of token providers based on corresponding portions of the feature data.
12 . The method of claim 10 , wherein the token data comprises at least one token generated from previously provided biometric information of the user.
13 . The method of claim 8 , wherein the method further comprises:
causing activation of a biometric sensor of the user endpoint device.
14 . A non-transitory machine-readable medium having instructions stored thereon that are executed by a computer system to perform operations comprising:
providing a voice communication session for a user;
receiving biometric information from a user endpoint device;
determining a transmission process available for transmitting an authentication token during the voice communication session to authenticate the user;
converting the biometric information to feature data;
determining an application programming interface (API) associated with a plurality of token databases each storing a portion of the authentication token;
determining the authentication token based on the feature data using the API, wherein the authentication token is usable to authenticate the user via the transmission process, and wherein the authentication token is further determined based on retrieving, via the API, the portion of the authentication stored by each of the plurality of token databases;
authenticating the user during the voice communication session based on the authentication token and the transmission process; and
enabling an account functionality associated with the user during the voice communication session based on the authenticating.
15 . The non-transitory machine-readable medium of claim 14 , wherein the determining the authentication token comprises:
converting the feature data to authentication token.
16 . The non-transitory machine-readable medium of claim 15 , wherein the determining the authentication token comprises:
matching the feature data to token data for the user.
17 . The non-transitory machine-readable medium of claim 16 , wherein the token data comprises at least one token generated from previously provided biometric information of the user.
18 . The non-transitory machine-readable medium of claim 14 , wherein the operations further comprise:
requesting a biometric authentication from the user via the voice communication session.
19 . The non-transitory machine-readable medium of claim 18 , wherein the operations further comprise:
receiving voice data from the user responsive to the requesting the biometric authentication; and
based on the voice data, causing an activation of a biometric sensor of the user endpoint device.
20 . The non-transitory machine-readable medium of claim 14 , wherein the operations further comprise:
causing an activation of a biometric sensor of the user endpoint device.