Medical preference based interactive voice response communication configuration
Automated patient care may include a patient accessing and registering to receive ongoing care from automated services. Third parties may also be notified regarding a patient's ongoing care services. One example method of operation may include identifying a patient case profile, identifying a number of contacts associated with the patient case profile, identifying a trigger in the patient case file and a number of preferences, linking a number of patient requirements identified in the patient case profile with the number of contacts and preferences responsive to identifying the trigger, creating a number of communication instances each having a date and a communication medium, and transmitting notifications to the number of contacts and at least one designated patient device identified by the preferences.
1 . A method comprising:
enrolling a patient in a remote monitoring service by receiving input data, including preferences of a patient, via a plurality of screens sequentially displayed on a user interface;
storing enrollment data provided by the patient within a patient file stored in a storage device;
identifying a flag in the patient file, wherein the flag identifies requirements for a follow-up appointment for the patient;
determining contact information, a communication preference, a date parameter, and a physician of the patient from the requirements;
generating a plurality of electronic communications for a plurality of parties associated with the follow-up appointment, wherein each electronic communication of the plurality of electronic communications includes message content and contact information based on the requirements; and
transmitting the plurality of electronic communications to a plurality of devices of the plurality of parties based on the requirements and at a time based on the requirements.
2 . The method of claim 1 , wherein the contact information identifies a plurality of contacts, including at least one emergency contact and the physician.
3 . The method of claim 1 , wherein the flag identifies at least one medication and at least one follow-up communication.
4 . The method of claim 1 , comprising:
identifying a threshold date for the follow-up appointment.
5 . The method of claim 1 , further comprising:
creating one or more notifications based on a severity level.
6 . The method of claim 1 , comprising:
identifying a procedure to be performed in the follow-up appointment and one or more assistants associated with the procedure.
7 . An apparatus, comprising:
a processor that executes instructions stored in a memory to configure the processor to:
enroll a patient in a remote monitoring service based on input data, including preferences of a patient, received via a plurality of screens sequentially displayed on a user interface;
storing enrollment data provided by the patient within a patient file stored in a storage device;
identify a flag in the patient file, wherein the flag identifies requirements for a follow-up appointment for the patient;
determine contact information, a communication preference, a date parameter, and a physician of the patient from the requirements;
generate plurality of electronic communications for a plurality of parties associated with the follow-up appointment, wherein each electronic communication of the plurality of electronic communications includes message content and contact information based on the requirements; and
transmit the plurality of electronic communications to a plurality of devices of the plurality of parties based on the requirements and at a time based on the requirements.
8 . The apparatus of claim 7 , wherein the contact information identifies a plurality of contacts, including at least one emergency contact and the physician.
9 . The apparatus of claim 7 , wherein the flag identifies at least one medication and at least one follow-up communication with a physician.
10 . The apparatus of claim 7 , wherein the processor is configured to:
identify a threshold date for the follow-up appointment.
11 . The apparatus of claim 7 , wherein the processor is configured to:
create one or more notifications based on a severity level.
12 . A non-transitory computer-readable medium comprising at least one instruction that, when executed by a processor, causes the processor to perform:
enrolling a patient in a remote monitoring service by receiving input data, including preferences of a patient, via a plurality of screens sequentially displayed on a user interface;
storing enrollment data provided by the patient within a patient file stored in a storage device;
identifying a flag in the patient file, wherein the flag identifies requirements for a follow-up appointment for the patient;
determining contact information, a communication preference, a date parameter, and a physician of the patient from the requirements;
generating a plurality of electronic communications for a plurality of parties associated with the follow-up appointment, wherein each electronic communication of the plurality of electronic communications includes message content and contact information based on the requirements; and
transmitting the plurality of electronic communications to a plurality of devices of the plurality of parties based on the requirements and at a time based on the requirements.
13 . The non-transitory computer-readable medium of claim 12 , wherein the contact information identifies a plurality of contacts, including at least one emergency contact and the physician.
14 . The non-transitory computer-readable medium of claim 12 , wherein the flag identifies at least one medication and at least one follow-up communication with a physician.
15 . The non-transitory computer-readable medium of claim 12 , wherein the instructions cause the processor to perform:
identifying a threshold date for the follow-up appointment.
16 . The non-transitory computer-readable medium of claim 12 , wherein the instructions cause the processor to perform:
creating one or more notifications based on a severity level.