Systems and methods for dynamically providing a correct pronunciation for a user name based on user location

1 . A computer-implemented method for supported communications, the computer-implemented method comprising:

receiving a request to establish a communication session between a first device and a second device, wherein the request corresponds to one of an outbound call request, an inbound call request, or a request for a conference with audio or audio and video between the first device and the second device;

receiving an identifier associated with the first device from the request, wherein receiving the identifier associated with the first device comprises:

receiving a plurality of different identifiers associated with the first device;

prioritizing the plurality of different identifiers based on an accuracy with which each identifier from the plurality of different identifiers maps to a region-of-origin, wherein said prioritizing comprises providing a telephone number identifier priority over a network address identifier and the network address identifier priority over a geolocation identifier;

selecting the telephone number identifier as the identifier in response to the plurality of different identifiers comprising the telephone number identifier; and

selecting the network address identifier as the identifier in response to the plurality of different identifiers omitting the telephone number identifier;

retrieving a word associated with the identifier;

mapping the identifier to a specific region-of-origin;

selecting a particular pronunciation of the word from a set of entries that correspond different pronunciations of the word to different regions-of-origin based on an automated matching of the specific region-of-origin to a particular entry of the set of entries with the particular pronunciation; and

presenting, on the second device, the particular pronunciation of the word prior to enabling a real-time communication between the first device and the second device.

2 . The computer-implemented method of claim 1 , wherein presenting the particular pronunciation comprises:

modifying a user interface of the second device to display a phonetic spelling of the word that is different than a common spelling of the word.

3 . The computer-implemented method of claim 1 , wherein presenting the particular pronunciation comprises:

playing an audio sample with the particular pronunciation of the word on the second device.

4 . The computer-implemented method of claim 1 , further comprising:

extracting one or more of a country code and an area code from the identifier; and

wherein mapping the identifier comprises:

selecting the specific region-of-origin based on the one or more of the country code and the area code.

5 . The computer-implemented method of claim 1 , further comprising:

selecting a first pronunciation of the word from the different pronunciations as the particular pronunciation in response to the specific region-of-origin corresponding to a first country or a first province; and

selecting a second pronunciation of the word from the different pronunciations as the particular pronunciation in response to the specific region-of-origin corresponding to a second country or a second province.

6 . The computer-implemented method of claim 1 , further comprising:

selecting, without input from a user associated with the second device, a first pronunciation of the word from the different pronunciations as the particular pronunciation in response to the specific region-of-origin corresponding to a region in which a first language is predominantly spoken and prior to presenting the particular pronunciation or any of the different pronunciations on the second device; and

selecting, without input from a user associated with the second device, a second pronunciation of the word from the different pronunciations as the particular pronunciation in response to the specific region-of-origin corresponding to a region in which a second language is predominantly spoken and prior to presenting the particular pronunciation or any of the different pronunciations on the second device.

7 . The computer-implemented method of claim 1 , further comprising:

establishing the communication session between the first device and the second device after presenting the particular pronunciation on the second device.

8 . The computer-implemented method of claim 1 , wherein retrieving the word comprises:

querying a Customer Relationship Management (CRM) system using the identifier; and

receiving the word in response to said querying.

9 . The computer-implemented method of claim 1 , wherein retrieving the word comprises:

determining a user account that is accessed based on login credentials provided with the identifier; and

obtaining the word from the user account.

10 . The computer-implemented method of claim 1 , further comprising:

extracting, as the identifier, one or more of a network address, user agent, and autonomous system number from headers of one or more data packets associated with the request.

11 . The computer-implemented method of claim 1 , wherein the word corresponds to a name of a user that is associated with the first device.

12 . A communications support system comprising:

one or more hardware processors configured to:

receive a request to establish a communication session between a first device and a second device, wherein the request corresponds to one of an outbound call request, an inbound call request, or a request for a conference with audio or audio and video between the first device and the second device;

receive an identifier associated with the first device from the request, wherein receiving the identifier associated with the first device comprises:

receiving a plurality of different identifiers associated with the first device;

prioritizing the plurality of different identifiers based on an accuracy with which each identifier from the plurality of different identifiers maps to a region-of-origin, wherein said prioritizing comprises providing a telephone number identifier priority over a network address identifier and the network address identifier priority over a geolocation identifier;

selecting the telephone number identifier as the identifier in response to the plurality of different identifiers comprising the telephone number identifier; and

selecting the network address identifier as the identifier in response to the plurality of different identifiers omitting the telephone number identifier;

retrieve a word associated with the identifier;

map the identifier to a specific region-of-origin;

select a particular pronunciation of the word from a set of entries that correspond different pronunciations of the word to different regions-of-origin based on an automated matching of the specific region-of-origin to a particular entry of the set of entries with the particular pronunciation; and

present, on the second device, the particular pronunciation of the word prior to enabling a real-time communication between the first device and the second device.

13 . The communications support system of claim 12 , further comprising:

a database storing different sets of entries with each set of the different sets of entries corresponding different pronunciations of a different word to the different regions-of-origin.

14 . The communications support system of claim 12 , wherein presenting the particular pronunciation comprises:

playing an audio sample with the particular pronunciation of the word on the second device.

15 . The communications support system of claim 12 , wherein the one or more hardware processors are further configured to:

extract one or more of a country code and an area code from the identifier; and

wherein mapping the identifier comprises:

selecting the specific region-of-origin based on the one or more of the country code and the area code.

16 . A non-transitory computer-readable medium storing program instructions that, when executed by one or more hardware processors of a communications support system, cause the communications support system to perform operations comprising:

receiving a request to establish a communication session between a first device and a second device, wherein the request corresponds to one of an outbound call request, an inbound call request, or a request for a conference with audio or audio and video between the first device and the second device;

receiving an identifier associated with the first device from the request, wherein receiving the identifier associated with the first device comprises:

receiving a plurality of different identifiers associated with the first device;

prioritizing the plurality of different identifiers based on an accuracy with which each identifier from the plurality of different identifiers maps to a region-of-origin, wherein said prioritizing comprises providing a telephone number identifier priority over a network address identifier and the network address identifier priority over a geolocation identifier;

selecting the telephone number identifier as the identifier in response to the plurality of different identifiers comprising the telephone number identifier; and

selecting the network address identifier as the identifier in response to the plurality of different identifiers omitting the telephone number identifier;

retrieving a word associated with the identifier;

mapping the identifier to a specific region-of-origin;

selecting a particular pronunciation of the word from a set of entries that correspond different pronunciations of the word to different regions-of-origin based on an automated matching of the specific region-of-origin to a particular entry of the set of entries with the particular pronunciation; and

presenting, on the second device, the particular pronunciation of the word prior to enabling a real-time communication between the first device and the second device.

17 . The computer-implemented method of claim 1 ,

wherein receiving the identifier further comprises:

receiving a data packet that is sent from the first device as part of the request to establish the communication session; and

determining an Autonomous System Number (ASN) that a first network router attaches to the data packet; and

wherein mapping the identifier comprises:

determining the specific region-of-origin based on the ASN.

18 . The computer-implemented method of claim 1 , wherein mapping the identifier comprises:

querying one or more components of a core network, that is used to provide wireless telephony service to the first device, using the identifier; and

mapping the identifier to a different second identifier that is not included in the request and that maps to specific region-of-origin.

19 . The computer-implemented method of claim 18 , wherein the identifier is a network address assigned to the first device and the different second identifier is a telephone number that is registered to the first device in the one or more components of the core network.