IP Library Granted Patent US 12693856
Granted Patent B2
US 12693856 · App. 18/397,388 · Granted Jul 28, 2026

Apparatus, method, and computer program product for outputting a software development network environment escalate action aggregation interface component to a software development network environment operations action interface

Inventors: Gabriel David Tonin Raubenheimer (Sydney, AU); Andrea Leanne Olrich (Sydney, AU); Lauren Jessica Bradley (Sydney, AU); Shiveen Pandita (Melbourne, AU); Julia Wai-Yan Wong (Sydney, AU); Bradley Jay Schoone (Perth, AU); Christopher Charles Mann (Sydney, AU)
Assignee: ATLASSIAN PTY LTD.
G06F8/77
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Quick Facts
Patent No.
US 12693856
App. No.
18/397,388
Granted
Jul 28, 2026
Kind
B2
Abstract

Apparatus, methods, and computer program products for outputting a software development network environment escalate action aggregation interface component to a software development network environment operations action interface in a network environment operation and escalation system are provided. A method may include accessing non-software development network environment escalate action data, determining a non-software development network environment escalate action characteristic set based at least in part on the non-software development network environment escalate action data, the non-software development network environment escalate action characteristic set indicative of at least one non-software development network environment escalate action item, generating a software development network environment escalate action aggregation interface component comprising the non-software development network environment escalate action item, and outputting the software development network environment escalate action aggregation interface component for rendering to a software development network environment operations action interface of a computing device.

Claims (49)

1 . An apparatus for outputting a software development network environment escalate action aggregation interface component to a software development network environment operations action interface, the apparatus comprising at least one processor, and at least one memory including program code, the at least one memory and the program code configured to, with the at least one processor, cause the apparatus to at least:

access non-software development network environment escalate action data;

determine a non-software development network environment escalate action characteristic set based at least in part on the non-software development network environment escalate action data, the non-software development network environment escalate action characteristic set indicative of at least one non-software development network environment escalate action item;

generate a software development network environment escalate action aggregation interface component comprising the non-software development network environment escalate action item;

output the software development network environment escalate action aggregation interface component for rendering to a software development network environment operations action interface of a computing device associated with the software development network environment escalate action aggregation interface component;

generate a non-software development network environment event data interface component based at least in part on a portion of the non-software development network environment escalate action data;

generate a non-software development network environment escalate trigger interface component configured to capture a non-software development network environment escalate trigger event, and

output the non-software development network environment event data interface component and the non-software development network environment escalate trigger interface component for rendering to a non-software development network environment interface of a computing device associated with the non-software development network environment escalate trigger interface component.

2 . The apparatus of claim 1 , wherein the program code is further configured to, with the at least one processor, cause the apparatus to:

access software development network environment operations data;

determine a software development network environment operations characteristic set based at least in part on the software development network environment operations data, the software development network environment operations characteristic set indicative of at least one software development network environment operations item;

generate a software development network environment operations data interface component comprising the software development network environment operations item; and

output the software development network environment operations data interface component for rendering to the software development network environment operations action interface of the computing device.

3 . The apparatus of claim 2 , wherein the software development network environment escalate action aggregation interface component is rendered proximate the software development network environment operations data interface component on the software development network environment operations action interface of the computing device.

4 . The apparatus of claim 1 , wherein determining the non-software development network environment escalate action characteristic set is based at least in part on an escalate action characteristic model.

5 . The apparatus of claim 4 , wherein the escalate action characteristic model is a trained machine learning model.

6 . The apparatus of claim 5 , wherein the escalate action characteristic model is trained using historical non-software development network environment escalate action characteristic sets.

7 . The apparatus of claim 1 , wherein the non-software development network environment escalate action characteristic set comprises one or more of a key identifier, an item nature indication, a component identifier, a service identifier, a network environment user identifier, or an action status.

8 . The apparatus of claim 1 , wherein the program code is further configured to, with the at least one processor, cause the apparatus to:

modify a software development network environment access permission associated with the non-software development network environment escalate action item.

9 . The apparatus of claim 8 , wherein modifying the software development network environment access permission is based at least in part on the non-software development network environment escalate trigger event.

10 . A method for outputting a software development network environment escalate action aggregation interface component to a software development network environment operations action interface, the method comprising:

accessing non-software development network environment escalate action data;

determining a non-software development network environment escalate action characteristic set based at least in part on the non-software development network environment escalate action data, the non-software development network environment escalate action characteristic set indicative of at least one non-software development network environment escalate action item;

generating a software development network environment escalate action aggregation interface component comprising the non-software development network environment escalate action item;

outputting the software development network environment escalate action aggregation interface component for rendering to a software development network environment operations action interface of a computing device associated with the software development network environment escalate action aggregation interface component;

generating a non-software development network environment event data interface component based at least in part on a portion of the non-software development network environment escalate action data;

generating a non-software development network environment escalate trigger interface component configured to capture a non-software development network environment escalate trigger event; and

outputting the non-software development network environment event data interface component and the non-software development network environment escalate trigger interface component for rendering to a non-software development network environment interface of a computing device associated with the non-software development network environment escalate trigger interface component.

11 . The method of claim 10 , further comprising:

accessing software development network environment operations data;

determining a software development network environment operations characteristic set based at least in part on the software development network environment operations data, the software development network environment operations characteristic set indicative of at least one software development network environment operations item;

generating a software development network environment operations data interface component comprising the software development network environment operations item; and

outputting the software development network environment operations data interface component for rendering to the software development network environment operations action interface of the computing device.

12 . The method of claim 11 , wherein the software development network environment escalate action aggregation interface component is rendered proximate the software development network environment operations data interface component on the software development network environment operations action interface of the computing device.

13 . The method of claim 10 , wherein determining the non-software development network environment escalate action characteristic set is based at least in part on an escalate action characteristic model.

14 . The method of claim 13 , wherein the escalate action characteristic model is a trained machine learning model, wherein the escalate action characteristic model is trained using historical non-software development network environment escalate action characteristic sets.

15 . The method of claim 10 , wherein the non-software development network environment escalate action characteristic set comprises one or more of a key identifier, an item nature indication, a component identifier, a service identifier, a network environment user identifier, or an action status.

16 . The method of claim 10 , further comprising:

modifying a software development network environment access permission associated with the non-software development network environment escalate action item.

17 . The method of claim 16 , wherein modifying the software development network environment access permission is based at least in part on the non-software development network environment escalate trigger event.

18 . A computer program product for outputting a software development network environment escalate action aggregation interface component to a software development network environment operations action interface, the computer program product comprising at least one non-transitory computer-readable storage medium having computer-readable program code portions stored therein, the computer-readable program code portions comprising an executable portion configured to:

access non-software development network environment escalate action data;

determine a non-software development network environment escalate action characteristic set based at least in part on the non-software development network environment escalate action data, the non-software development network environment escalate action characteristic set indicative of at least one non-software development network environment escalate action item;

generate a software development network environment escalate action aggregation interface component comprising the non-software development network environment escalate action item;

output the software development network environment escalate action aggregation interface component for rendering to a software development network environment operations action interface of a computing device associated with the software development network environment escalate action aggregation interface component;

generate a non-software development network environment event data interface component based at least in part on a portion of the non-software development network environment escalate action data,

generate a non-software development network environment escalate trigger interface component configured to capture a non-software development network environment escalate trigger event; and

output the non-software development network environment event data interface component and the non-software development network environment escalate trigger interface component for rendering to a non-software development network environment interface of a computing device associated with the non-software development network environment escalate trigger interface component.