Management apparatus, management system, and management method

1 . A management apparatus comprising:

at least one memory configured to store instructions; and

at least one processor configured to execute the instructions to perform operations comprising:

storing product management information associating first product identification information with first detailed information;

transmitting inquiry information including the first product identification information to a plurality of electronic shelf labels; and

performing a control operation to notify a user, based on reply data from the plurality of electronic shelf labels in response to the inquiry information,

wherein the performing the control operation to notify the user comprises:

obtaining the reply data, which comprises second detailed information relating to a product relevant to the first product identification information,

identifying an abnormality in the reply data based on a determination that the second detailed information included in the reply data does not match the first detailed information related to the first product identification information in the product management information, and

controlling an electronic shelf label, which transmitted the reply data including the abnormality, among the plurality of electronic shelf labels, to change a color of display of the electronic shelf label or alternate between displaying and not displaying information on the electronic shelf label, and

wherein the abnormality in the reply data in response to the inquiry information is further identified based on a single product being registered in multiple electronic shelf labels among the plurality of electronic shelf labels.

2 . A management system comprising:

a plurality of electronic shelf labels, each associated with a product; and

a management apparatus that manages the plurality of electronic shelf labels, wherein

the management apparatus comprises:

at least one memory configured to store instructions; and

at least one processor configured to execute the instructions to perform operations comprising:

storing product management information associating first product identification information with first detailed information;

transmitting inquiry information including the first product identification information to the plurality of electronic shelf labels, and

performing a control operation to notify a user, based on reply data from the plurality of electronic shelf labels in response to the inquiry information,

wherein the performing the control operation to notify the user comprises:

obtaining the reply data, which comprises second detailed information relating to a product relevant to the first product identification information,

identifying an abnormality in the reply data based on a determination that the second detailed information included in the reply data does not match the first detailed information related to the first product identification information in the product management information, and

controlling an electronic shelf label, which transmitted the reply data including the abnormality, among the plurality of electronic shelf labels, to change a color of display of the electronic shelf label or alternate between displaying and not displaying information on the electronic shelf label, and

each of the plurality of electronic shelf labels comprises:

at least one memory configured to store instructions; and

at least one processor configured to execute the instructions to perform operations comprising:

transmitting the reply data when the inquiry information is received,

wherein the abnormality in the reply data in response to the inquiry information is further identified based on a single product being registered in multiple electronic shelf labels among the plurality of electronic shelf labels.

3 . A management method comprising:

storing product management information associating first product identification information with first detailed information;

transmitting inquiry information including the first product identification information to a plurality of electronic shelf labels; and

performing a control operation to notify a user, based on reply data from the plurality of electronic shelf labels in response to the inquiry information,

wherein the performing the control operation to notify the user comprises:

obtaining the reply data, which comprises second detailed information relating to a product relevant to the first product identification information,

identifying an abnormality in the reply data based on a determination that the second detailed information included in the reply data does not match the first detailed information related to the first product identification information in the product management information, and

controlling an electronic shelf label, which transmitted the reply data including the abnormality, among the plurality of electronic shelf labels, to change a color of display of the electronic shelf label or alternate between displaying and not displaying information on the electronic shelf label, and

wherein the abnormality in the reply data in response to the inquiry information is further identified based on a single product being registered in multiple electronic shelf labels among the plurality of electronic shelf labels.

4 . The management apparatus of claim 1 , wherein the method further comprises performing a control operation to display a warning on the electronic shelf label which transmitted the reply data including the abnormality by changing the color of display of the electronic shelf label which transmitted the reply data including the abnormality.

5 . The management apparatus of claim 1 , wherein the method further comprises performing a control operation to display a warning on the electronic shelf label which transmitted the reply data including the abnormality by blinking the information displayed on the electronic shelf label which transmitted the reply data including the abnormality.