Human resources management system enhancing employment opportunity, fairness, transparency and productivity
New systems, devices and methods are provided for enhancing opportunity, fairness and productivity in employment and at a workplace. In some embodiments, a unique new form of employment-related platform is provided, which is known as an employment opportunity enhancement system (an “EOES system” or a “GoalZetter system”) implementing specialized computer hardware and software to foster fair and transparent workplace opportunities. In some embodiments, an EOES system includes multiple, mutually-synergistic components, which may include: 1) a hiring information filtration, redaction and representation component; 2) a lost employment opportunity and bias monitoring component; 3) a lost employment opportunity and bias reporting component; 4) a multi-channel business communications monitoring sub-system; 5) a legal and regulatory compliance guidance and insurance component; and 6) a ratings engine, for generating one or more rating(s) quantifying a business' successful cultivation of opportunity, fairness and productivity in a workplace.
1 . An alert and intervention system, comprising:
a control system, comprising:
communications hardware, comprising at least one network connection;
a communications monitoring subsystem, comprising:
surveillance connection(s) to a plurality of communications systems of an entity capable of recording data present in communications over said communications systems; and
a transcription and classification module, generating and summarizing one or more transcripts of said communications over said communications systems, and defining different types of data present in said communications over said communications systems; and
a red flag generator, configured to generate one or more red flags, triggering the generation of one or more additional, actionable GUI tool(s) in reaction to human language within said communications over said business communications systems;
a bias warning subsystem, comprising:
a demographics engine, comprising a plurality of separate data repositories, each comprising separate, dedicated and encrypted files comprising data and indicators based on linguistic data gathered by the system, comprising:
1) A first repository, configured to develop and store data related to treatment of employees labelled as belonging to a group of persons which has historically been subjected to discrimination, 2) a second repository, configured to develop and store data related to treatment of employees not labelled as belonging to a group of persons which has historically been subjected to discrimination, and 3) at least one third repository(ies), each configured to develop and store data related to a current, separate employee of the business; and
a multi-modal AI comparer subsystem;
wherein said repositories include human resources decisions and other data related to said employees not labelled as belonging to a group of persons which has historically been subjected to discrimination; and
wherein said human resources management system generates at least one alert regarding potential bias based on a correlation between aspects of said human resources decisions and other data related to the treatment of employees labelled as belonging to a group of persons which has not historically been subjected to discrimination not matching one or more decision(s) evidenced by a new communication over said communications systems of said entity, based on a scan and comparative output by said multi-modal AI comparer subsystem;
wherein said separate, dedicated and encrypted files comprise linguistic data based on at least some of said communications from the current, separate employee, which is correlated by said multi-modal AI comparer subsystem with a particular group status.
2 . The alert and intervention system of claim 1 , comprising a fourth repository, which is a bias-indicating language repository, wherein the red flag generator generates the one or more red flag(s) in reaction to detecting language that substantially matches language recorded in said fourth, bias-indicating language repository.
3 . The alert and intervention system of claim 2 , wherein the one or more additional, actionable GUI tool(s) is a decision review and revision tool.
4 . The alert and intervention system of claim 3 , wherein the control system takes further action(s) based on said one or more red flag(s) and actuation of a sub-tool of said decision review and revision tool, comprising altering a past decision and/or creating additional records concerning said past decision.
5 . The alert and intervention human resources management system of claim 1 , wherein said illegal bias warning subsystem comprises a warning generator, configured to generate a warning when said multi-modal AI comparer subsystem's comparative output determines that demographics resulting from said decision do not meet, exceed or reflect progress toward a demographic target.
6 . The alert and intervention system of claim 4 , wherein the control system prevents any negative alteration of said past decision.
7 . The alert and intervention system of claim 6 , wherein the control system requires the positive alteration of said past decision.
8 . The alert and intervention system of claim 1 , comprising an application programming interface (API).
9 . The alert and intervention system of claim 1 , wherein the multi-modal AI comparer subsystem comprises an LLM.
10 . The alert and intervention system of claim 9 , wherein the LLM is trained on said data within said first repository, related to treatment of employees labelled as belonging to a group of persons which has historically been subjected to discrimination, and by said data within said second repository, related to treatment of employees not labelled as belonging to a group of persons which has historically been subjected to discrimination.
11 . The alert and intervention system of claim 1 , wherein the one or more additional, actionable GUI tool(s) comprise(s) a decision investigation tool, comprising a specialized investigative GUI prompting and requiring entry of a reason not related to improper demographic considerations.
12 . The alert and intervention system of claim 11 , wherein the control system prompts the administrative user with a secure user login and authentication challenge and another form of authentication, as a second factor authentication, before presenting a GUI for use.
13 . The alert and intervention system of claim 11 , wherein the control system presents a biometric challenge prior to presenting said GUI tool(s).
14 . The alert and intervention system of claim 12 , wherein the control system presents a biometric challenge prior to presenting said GUI tool(s).
15 . The alert and intervention system of claim 14 , wherein the control system performs a test for prevarication comprising a measurement of hesitation prior to actuating an aspect of said GUI tool(s).
16 . The alert and intervention system of claim 15 , wherein the aspect of the GUI tool(s) includes a data entry window comprising a field for entry of a primary reason for taking an action.
17 . The alert and intervention system of claim 15 , comprising an initial rationale request tool, and wherein the initial rationale request tool is available for a limited time, and provides a display of elapsed time.
18 . The alert and intervention system of claim 1 , wherein said communications monitoring subsystem creates a faithful recording, in addition to a transcript and transcript summary, for each of said communications, in a location other than said first repository or second repository.
19 . The alert and intervention system of claim 15 , wherein said communications monitoring subsystem creates and stores metadata regarding contents of the communications in an additional communications repository.
20 . The alert and intervention system of claim 11 , wherein the control system performs a test for prevarication comprising a measurement of hesitation prior to actuating an aspect of said GUI tool(s).