Server apparatus, assistance method, and non-transitory computer-readable recording medium
A server apparatus includes: an instructing unit that prompts a reporting device to transmit information showing a situation of a site where an event to be reported has occurred, upon receipt of a call from the reporting device; an assistance information transmitting unit that transmits assistance information for assisting a caller operating the reporting device, to the reporting device; and an acquiring unit that acquires the information showing the situation of the site from the reporting device.
1 . A server apparatus comprising:
at least one memory configured to store instructions; and
at least one processor configured to execute the instructions to:
prompt a reporting device to transmit information showing a situation of a site where an event to be reported has occurred, upon receipt of a call from the reporting device;
transmit, to the reporting device, assistance information for assisting a caller operating the reporting device;
acquire the information showing the situation of the site from the reporting device;
acquire image data as the information showing the situation of the site;
transmit, to the reporting device, the assistance information for assisting acquisition of the image data; and
transmit, to the reporting device, shooting situation explanation information instructing to output a fact that the image data is being acquired by the reporting device upon request.
2 . The server apparatus according to claim 1 , wherein the at least one processor is further configured to execute the instructions to transmit, to the reporting device, shooting direction instruction information instructing to output information indicating a shooting desired direction.
3 . The server apparatus according to claim 1 , wherein the at least one processor is further configured to execute the instructions to acquire at least one of site meteorological information showing weather at the site and event situation information showing a situation of the event having occurred at the site, as the information showing the situation of the site.
4 . The server apparatus according to claim 1 , wherein the at least one processor is further configured to execute the instructions to acquire qualitative information according to subjectivity and feeling of the caller, as the information showing the situation of the site.
5 . The server apparatus according to claim 1 , wherein the at least one processor is further configured to execute the instructions to acquire image data as the information showing the situation of the site and, based on the acquired image data, acquire at least one of site meteorological information showing weather at the site and event situation information showing a situation of the event having occurred at the site.
6 . The server apparatus according to claim 1 , wherein the at least one processor is further configured to execute the instructions to perform a predetermined determination based on the information showing the situation of the site and output a result of the determination.
7 . An assistance method by an information processing apparatus, the assistance method comprising:
prompting a reporting device to transmit information showing a situation of a site where an event to be reported has occurred, upon receipt of a call from the reporting device;
transmitting assistance information for assisting a caller operating the reporting device, to the reporting device;
acquiring the information showing the situation of the site from the reporting device;
acquiring image data as the information showing the situation of the site;
when transmitting the assistance information to the reporting device, transmitting, to the reporting device, the assistance information for assisting in acquiring the image data; and
when transmitting the assistance information to the reporting device, transmitting, to the reporting device, shooting situation explanation information instructing to output a fact that the image data is being acquired upon request.
8 . The assistance method according to claim 7 , further comprising, when transmitting the assistance information to the reporting device, transmitting, to the reporting device, shooting direction instruction information instructing to output information indicating a shooting desired direction.
9 . The assistance method according to claim 7 , further comprising acquiring at least one of site meteorological information showing weather at the site and event situation information showing a situation of the event having occurred at the site, as the information showing the situation of the site.
10 . The assistance method according to claim 7 , further comprising acquiring qualitative information according to subjectivity and feeling of the caller, as the information showing the situation of the site.
11 . A non-transitory computer-readable recording medium having a program recorded thereon, the program comprising instructions for causing an information processing apparatus to realize processes comprising:
prompting a reporting device to transmit information showing a situation of a site where an event to be reported has occurred, upon receipt of a call from the reporting device;
transmitting assistance information for assisting a caller operating the reporting device, to the reporting device;
acquiring the information showing the situation of the site from the reporting device;
acquiring image data as the information showing the situation of the site;
when transmitting the assistance information to the reporting device, transmitting the assistance information for assisting in acquiring the image data, to the reporting device; and
when transmitting the assistance information to the reporting device, transmitting shooting situation explanation information instructing to output a fact that the image data is being acquired upon request, to the reporting device.
12 . The non-transitory computer-readable recording medium having the program recorded thereon according to claim 11 , the program comprising instructions for causing the information processing apparatus to realize processes further comprising:
when transmitting the assistance information to the reporting device, transmitting shooting direction instruction information instructing to output information indicating a shooting desired direction, to the reporting device.
13 . The non-transitory computer-readable recording medium javom program recorded thereon according to claim 11 , the program comprising instructions for causing the information processing apparatus to realize processes further comprising:
acquiring at least one of site meteorological information showing weather at the site and event situation information showing a situation of the event having occurred at the site, as the information showing the situation of the site.
14 . The non-transitory computer-readable recording medium having the program recorded thereon according to claim 11 , the program comprising instructions for causing the information processing apparatus to realize processes further comprising:
acquiring qualitative information according to subjectivity and feeling of the caller, as the information showing the situation of the site.