Network operation center dashboard for cloud-based Wi-Fi and cellular systems
System and methods for managing a Wi-Fi network of a plurality of Wi-Fi networks from a cloud-based Network Operations Control (NOC) dashboard are provided. A method, according to one implementations, includes the step of obtaining Wi-Fi metrics and cellular metrics from a network. The method also includes the step of displaying a dashboard on a user interface for use by a support agent at a Network Operations Center (NOC). Also, the method includes the step of displaying both the Wi-Fi metrics and the cellular metrics on the dashboard.
1 . A non-transitory computer-readable medium having computer-readable programming code stored thereon for enabling a processing device to perform steps of:
obtaining Wi-Fi metrics and cellular metrics from a network, the cellular metrics corresponding to metrics of the network operating during a failover from Wi-Fi operation to cellular operation, the failover being triggered by a failover event, the failover event corresponding to a failure condition in Wi-Fi service;
displaying a dashboard on a user interface for use by a support agent at a Network Operations Center (NOC); and
displaying both the Wi-Fi metrics and the cellular metrics on the dashboard, the display corresponding to the failover event from the Wi-Fi operation to the cellular operation, the display of both the Wi-Fi metrics and the cellular metrics being according to a troubleshooting mode in which a set of parameters is monitored at a granularity of the set of parameters per a unit of time, the set of parameters comprising at least one Wi-Fi parameter and at least one cellular parameter.
2 . The non-transitory computer-readable medium of claim 1 , wherein the processing device is further configured to perform the step of displaying a customer view on the dashboard, the customer view illustrating local Wi-Fi metrics and local cellular metrics of a customer Wi-Fi system selected from a plurality of Wi-Fi systems on the network.
3 . The non-transitory computer-readable medium of claim 2 , wherein the processing device is further configured to receive the local Wi-Fi metrics and the local cellular metrics from User Equipment (UE) associated with the customer Wi-Fi system, the UE including one or more of a gateway device configured to connect the customer Wi-Fi system with the network and Customer Premises Equipment (CPE) configured in the customer Wi-Fi system.
4 . The non-transitory computer-readable medium of claim 3 , wherein the UE further includes one or more mobile devices configured to communicate via the customer Wi-Fi system.
5 . The non-transitory computer-readable medium of claim 3 , wherein, in response to the support agent receiving a customer request from a customer associated with the customer Wi-Fi system, the processing device enables the support agent to debug the UE on the customer Wi-Fi system.
6 . The non-transitory computer-readable medium of claim 2 , wherein the processing device is further configured to display Quality of Experience (QoE) parameters on the dashboard, the QoE parameters associated with one or more of Wi-Fi quality and cellular quality on the customer Wi-Fi system.
7 . The non-transitory computer-readable medium of claim 6 , wherein the QoE parameters include one or more of a Received Signal Strength Indicator Indictor (RSSI) value, a Reference Signal Received Power (RSRP) value, a Reference Signal Received Quality (RSRQ) value, and a Signal-to-Interference-plus-Noise Ratio (SINR) value.
8 . The non-transitory computer-readable medium of claim 1 , wherein the processing device is further configured to perform the step of displaying a network-wide view of the network on the dashboard, the network-wide view showing the Wi-Fi metrics and the cellular metrics of a plurality of Wi-Fi systems of the network.
9 . The non-transitory computer-readable medium of claim 8 , wherein the processing device is further configured to display Quality of Experience (QoE) parameters on the dashboard, based on network-wide Wi-Fi quality and cellular quality.
10 . The non-transitory computer-readable medium of claim 8 , wherein the processing device is further configured to:
determine correlations in performance issues among the plurality of Wi-Fi systems; and
display parameters of the correlations based on one or more of predetermined geographical areas, associated base stations or towers, frequency bands in use, service providers, LTE or 5G operational mode, aggregation level, mmWave vs. sub-6 GHz frequency operation, gateway type, and Wi-Fi or cellular channels used.
11 . The non-transitory computer-readable medium of claim 1 , wherein the processing device is further configured to enable the support agent to perform one or more actions in response to the Wi-Fi metrics and the cellular metrics, and wherein the one or more actions include a) configuring an Access Point Name (APN) with respect to Wi-Fi operation or cellular operation, b) configuring Subscriber Identifier Module (SIM) profiles, c) setting a throttle on an amount of traffic allowed over a wired portion of the Wi-Fi network, d) setting a throttle on an amount of traffic allowed over a cellular portion of the Wi-Fi network, e) moving from 5G operation to LTE operation, f) moving from LTE operation to Ethernet operation, and g) forcing a reset of a cellular connection.
12 . An apparatus executing a cloud-based Network Operations Control (NOC) dashboard for management of a plurality of Wi-Fi networks, the apparatus comprising:
a network interface communicatively coupled to the plurality of Wi-Fi networks via the Internet;
a processor communicatively coupled to the network interface; and
memory storing instructions that, when executed, cause the processor to:
obtain Wi-Fi metrics and cellular metrics from a network, the cellular metrics corresponding to metrics of the network operating during a failover from Wi-Fi operation to cellular operation, the failover being triggered by a failover event, the failover event corresponding to a failure condition in Wi-Fi service;
display a dashboard on a user interface for use by a support agent at a Network Operations Center (NOC); and
display both the Wi-Fi metrics and the cellular metrics on the dashboard, the display corresponding to the failover event from the Wi-Fi operation to the cellular operation, the display of both the Wi-Fi metrics and the cellular metrics being according to a troubleshooting mode in which a set of parameters is monitored at a granularity of the set of parameters per a unit of time, the set of parameters comprising at least one Wi-Fi parameter and at least one cellular parameter.
13 . The apparatus of claim 12 , wherein the processor is further configured to display a customer view on the dashboard, the customer view illustrating local Wi-Fi metrics and local cellular metrics of a customer Wi-Fi system selected from a plurality of Wi-Fi systems on the network.
14 . The apparatus of claim 13 , wherein the processor is further configured to receive the local Wi-Fi metrics and the local cellular metrics from User Equipment (UE) associated with the customer Wi-Fi system, the UE including one or more of a gateway device configured to connect the customer Wi-Fi system with the network and Customer Premises Equipment (CPE) configured in the customer Wi-Fi system.
15 . The apparatus of claim 13 , wherein the processor is further configured to display Quality of Experience (QoE) parameters on the dashboard, the QoE parameters associated with one or more of Wi-Fi quality and cellular quality on the customer Wi-Fi system, wherein the QoE parameters include one or more of a Received Signal Strength Indicator Indictor (RSSI) value, a Reference Signal Received Power (RSRP) value, a Reference Signal Received Quality (RSRQ) value, and a Signal-to-Interference-plus-Noise Ratio (SINR) value.
16 . The apparatus of claim 12 , wherein the processor is further configured to:
display a network-wide view of the network on the dashboard, the network-wide view showing the Wi-Fi metrics and the cellular metrics of a plurality of Wi-Fi systems of the network; and
display Quality of Experience (QoE) parameters on the dashboard based on network-wide Wi-Fi quality and cellular quality.
17 . A method comprising steps of:
obtaining Wi-Fi metrics and cellular metrics from a network, the cellular metrics corresponding to metrics of the network operating during a failover from Wi-Fi operation to cellular operation, the failover being triggered by a failover event, the failover event corresponding to a failure condition in Wi-Fi service;
displaying a dashboard on a user interface for use by a support agent at a Network Operations Center (NOC); and
displaying both the Wi-Fi metrics and the cellular metrics on the dashboard, the display corresponding to the failover event from the Wi-Fi operation to the cellular operation, the display of both the Wi-Fi metrics and the cellular metrics being according to a troubleshooting mode in which a set of parameters is monitored at a granularity of the set of parameters per a unit of time, the set of parameters comprising at least one Wi-Fi parameter and at least one cellular parameter.
18 . The method of claim 17 , further comprising the step of enabling the support agent to perform one or more actions in response to the Wi-Fi metrics and the cellular metrics, wherein the one or more actions include a) configuring an Access Point Name (APN) with respect to Wi-Fi operation or cellular operation, b) configuring Subscriber Identifier Module (SIM) profiles, c) setting a throttle on an amount of traffic allowed over a wired portion of the Wi-Fi network, d) setting a throttle on an amount of traffic allowed over a cellular portion of the Wi-Fi network, e) moving from 5G operation to LTE operation, f) moving from LTE operation to Ethernet operation, and g) forcing a reset of a cellular connection.