IP Library › Granted Patent US 6,885,744

Granted Patent B2

US 6,885,744 · App. 10/027,197 · Granted Apr 26, 2005

Method of providing background and video patterns

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Quick Facts

Patent No.: US 6,885,744
App. No.: 10/027,197
Filed: Dec 20, 2001
Granted: Apr 26, 2005
Kind: B2
Examiner: BUI, BING Q
Art Unit: 2642
USPC: 379/265.02

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Abstract

A method and apparatus are provided for presenting background sensory information to a call participant through a call connection. The method includes the steps of determining an identity of the call participant from call associated information and presenting the call participant with predetermined background sensory information through the call connection based upon the identity of the caller.

Claims (48)

1. A method of presenting background sensory information to a call participant through a call connection between the call participant and an automatic call processor, such method comprising the steps of:

determining an identity of the call participant from call associated information; and

presenting the call participant with predetermined background sensory information through the call connection from the automatic call processor to the call participant based upon the identity of the call participant.

2. The method of presenting sensory information as in claim 1 further comprising retrieving the predetermined sensory information from a computer file of a database.

3. The method of presenting sensory information as in claim 1 wherein the step of determining the identity of the call participant further comprises receiving ANI information from the call connection.

4. The method of presenting sensory information as in claim 1 wherein the step of determining the identity of the call participant further comprises receiving a universal resource locator of the call participant from the call connection.

5. The method of presenting sensory information as in claim 1 wherein the step of receiving the universal resource locator of the call participant further comprises detecting an access request at a web site of the call processing system.

6. The method of presenting sensory information as in claim 5 wherein the step of detecting the access request at the web site of the call processing system further comprises downloading a web page to the call participant.

7. The method of presenting sensory information as in claim 6 wherein the step of downloading the web page to the call participant further comprises superimposing the background sensory information on the web page.

8. The method of presenting sensory information as in claim 1 wherein the step of presenting the sensory information to the call participant further comprises detecting the call participant being placed in a call queue.

9. The method of presenting sensory information as in claim 1 further comprising connecting the call participant with an agent of the automatic call processor.

10. The method of presenting sensory information as in claim 9 wherein the step of presenting the sensory information to the call participant further comprises detecting the agent placing the call participant on hold.

11. The method of presenting sensory information as in claim 1 wherein the step of presenting the sensory information to the call participant further comprises conferencing in the sensory information as background information during the call.

12. The method of presenting sensory information as in claim 1 wherein the step of presenting the sensory information further comprises canceling noise from a signal of a second party to the call connection.

13. The method of presenting sensory information as in claim 1 wherein the sensory information further comprises music.

14. The method of presenting sensory information as in claim 1 wherein the sensory information further comprises a commercial presentation.

15. The method of presenting sensory information as in claim 1 wherein the sensory information further comprises video.

16. The method of presenting sensory information as in claim 1 wherein the sensory information further comprises a commercial video presentation.

17. An apparatus for presenting background sensory information to a call participant through a call connection between the call participant and an automatic call processor, such apparatus comprising:

means for determining an identity of the call participant from call associated information; and

means for presenting the call participant with predetermined background sensory information through the call connection from the automatic call processor to the call participant based upon the identity of the call participant.

18. The apparatus for presenting sensory information as in claim 17 further comprising means for retrieving the predetermined sensory information from a computer file of a database.

19. The apparatus for presenting sensory information as in claim 17 wherein the means for determining the identity of the call participant further comprises means for receiving ANT information from the call connection.

20. The apparatus for presenting sensory information as in claim 17 wherein the means for determining the identity of the call participant further comprises means for receiving a universal resource locator of the call participant from the call connection.

21. The apparatus for presenting sensory information as in claim 17 wherein the means for receiving the universal resource locator of the call participant further comprises means for detecting an access request at a web site of the call processing system.

22. The apparatus for presenting sensory information as in claim 21 wherein the means for detecting the access request at the web site of the call processing system further comprises means for downloading a web page to the call participant.

23. The apparatus for presenting sensory information as in claim 22 wherein the means for downloading the web page to the call participant further comprises means for superimposing the background sensory information on the web page.

24. The apparatus for presenting sensory information as in claim 17 wherein the means for presenting the sensory information to the call participant further comprises means for detecting the call participant being placed in a call queue.

25. The apparatus for presenting sensory information as in claim 17 further comprising means for connecting the call participant with an agent of the automatic call processor.

26. The apparatus for presenting sensory information as in claim 25 wherein the means for presenting the sensory information to the call participant further comprises means for detecting the agent placing the call participant on hold.

27. The apparatus for presenting sensory information as in claim 17 wherein the means for presenting the sensory information to the call participant further comprises means for conferencing in the sensory information as background information during the call.

28. The apparatus for presenting sensory information as in claim 17 wherein the means for presenting the sensory information further comprises means for canceling noise from a signal of a second party to the call connection.

29. The apparatus for presenting sensory information as in claim 17 wherein the sensory information further comprises music.

30. The apparatus for presenting sensory information as in claim 17 wherein the sensory information further comprises a commercial presentation.

31. The apparatus for presenting sensory information as in claim 17 wherein the sensory information further comprises video.

32. The apparatus for presenting sensory information as in claim 17 wherein the sensory information further comprises a commercial video presentation.

33. An apparatus for presenting background sensory information to a call participant through a call connection between the call participant and an automatic call processor, such apparatus comprising:

a connection analyzer adapted to determine an identity of the call participant from call associated information; and

a communication processor adapted to present the call participant with predetermined background sensory information through the call connection from the automatic call processor to the call participant based upon the identity of the call participant.

34. The apparatus for presenting sensory information as in claim 33 further comprising a database adapted to store sensory information.

35. The apparatus for presenting sensory information as in claim 33 wherein the connection analyzer further comprises an automatic call distributor adapted to receive ANI information from the call connection.

36. The apparatus for presenting sensory information as in claim 33 wherein the connection analyzer further comprises a host adapted to receive a universal resource locator of the call participant from the call connection.

37. The apparatus for presenting sensory information as in claim 36 wherein the host further comprises a web site.

38. The apparatus for presenting sensory information as in claim 33 wherein the communication processor further comprises a noise canceling microphone.

39. The apparatus for presenting sensory information as in claim 33 wherein the sensory information further comprises music.

40. The apparatus for presenting sensory information as in claim 33 wherein the sensory information further comprises a commercial presentation.

41. The apparatus for presenting sensory information as in claim 33 wherein the sensory information further comprises video.

42. The apparatus for presenting sensory information as in claim 33 wherein the sensory information further comprises a commercial video presentation.