Crime reporting in a controlled-environment facility
View Patent ↗Embodiments of the invention are directed to communication systems and methods that allow a resident of a controlled environment facility to report a past, on-going or threatened crime, such as a rape. The resident is able to make the report using a facility communications system without alerting other residents of the controlled environment facility that the crime has been reported.
1. A communications system that allows for an inmate of a facility to report a crime, the system comprising:
a facility communications system that provides communications with other entities for inmates at the facility;
a crime server coupled to the communications system, the crime server configured to record information related to the crime from the inmate; and
a switch coupled to the crime server and configured to selectively connect the inmate to a recorder that records the information related to the crime in response to a determination that a condition has not been met, and to connect the inmate to a live agent in response to the determination that the condition has been met, wherein the condition is the classification of the crime within a predefined category consisting of murder, attempted murder, rape, attempted rape, battery, and assault.
2. The system of claim 1 , wherein the inmate uses a device of the facility communications system to report the crime.
3. The system of claim 1 , wherein the device is one of a telephone, a computer, a kiosk, a mobile wireless communications device.
4. The system of claim 1 , wherein the crime server is located remote from the facility communications system.
5. The system of claim 1 , wherein the crime server connects the inmate to a recorder that records the information related to the crime.
6. The system of claim 1 , wherein the crime server connects the inmate to a live agent that records crime.
7. The system of claim 6 , wherein the live agent is one of an investigating agent or a counseling agent, and wherein the investigating agent investigates the crime during the communication and the counseling agent provides treatment during the communication.
8. The system of claim 1 , wherein the condition is the further classification of the crime within a predefined category consisting of future crimes and currently on-going crimes.
9. The system of claim 1 , wherein the switch connects the inmate to the recorder if the inmate has previously made one or more false crime reports.
10. The system of claim 1 , wherein the switch connects the inmate to the recorder to make an initial report and connects the inmate to the live agent for contacts associated with a previously reported crime.
11. The system of claim 1 , wherein the crime server is accessed by the inmate through an interface of the facility communication system that has a function other than reporting a crime.
12. The system of claim 1 , wherein the crime server records information associated with the crime by monitoring an interaction between the inmate and other party that is not associated with the crime server.
13. A communications system that allows for an inmate of a correctional facility to report a crime, the system comprising:
a facility communications system that provides communications with other entities for inmates at the facility, wherein the inmate uses a device for communication selected from the group of a telephone, a computer, a kiosk, a mobile wireless communications device;
a crime server that is connected to the communications system that records information related to the crime from the inmate, wherein the crime server is remote from the correctional facility, wherein the inmate is connected to the crime server via a selection of the inmate on an interface of the facility communication system; and
wherein the crime server is configured to connect the inmate to a recorder that records the information related to the crime in response to a determination that a condition has not been met, and to connect the inmate to a live agent in response to the determination that the condition has been met, wherein the condition is the classification of the crime within a predefined category consisting of murder, attempted murder, rape, attempted rape, battery, and assault.
14. The system of claim 13 , wherein the live agent is one of an investigating agent or a counseling agent, wherein the investigating agent investigates the crime and the counseling agent provides treatment for the crime.
15. The system of claim 13 , wherein the switch connects the inmate to the recorder to make an initial report and connects the inmate to the live agent for contacts associated with a previously reported crime.
16. A method for reporting a crime by an inmate of a facility to report a crime, the method comprising:
using a device of a facility communications system to report the crime, wherein the device is one of a telephone, a computer, a kiosk, a mobile wireless communications device;
connecting, by the facility communications system, the inmate with a crime server;
recording, by the crime server, information associated with the crime in response to a determination that a condition has not been met; and
connecting the inmate to a live agent in response to a determination that the condition has been met, wherein the condition is the classification of the crime within a predefined category consisting of murder, attempted murder, rape, attempted rape, battery, and assault, and wherein the live agent is one of an investigating agent and a counseling agent, and wherein the investigating agent investigates the crime and the counseling agent provides treatment for the crime.
17. The method of claim 16 , wherein the inmate is connected to the recorder to make an initial report and the inmate is connected to the live agent for contacts associated with a previously reported crime.