Database with linked audio file
View Patent ↗An audio file is linked to a record in a database. The record is accessed and the audio file related to the record is obtained. Once the audio file is obtained, it is recorded on a recording media. The audio file is then linked to the record. In one embodiment of the invention, linking the audio file to the record is accomplished by storing a pointer to the location of the audio file on the recording media in a field of the record. In another embodiment of the invention, the audio file is digitized and the digitized audio file is stored in a memory. The digitized audio file is stored in one of two ways: either in a field of the record, or separately from the record. In the latter case, a pointer to the audio file is stored in a field of the record. Linking the audio file to its related record allows quick and easy access to the audio file from the record. This is particularly useful for client databases since the linking allows quick and easy access to conversations with a client about the client's accounts and/or transactions.
1. A database system comprising:
a database containing a plurality of financial accounts; and
a processor configured to identify an audio file which is linked to a corresponding financial account in the data base, the audio file being stored on a recording media, the financial account being accessible using a client identifier provided by a client during a communication with the client through a communication link, the audio file containing an audio interaction with the client that is recorded as a result of accessing the financial account through the communication link and a certain criterion being met, wherein the certain criterion is based on an amount of money associated with the financial account exceeding a selected amount.
2. The system according to claim 1 , wherein the database further contains,
a pointer associated with the audio file and identifying a location on the recording media where the associated audio file is stored, the pointer stored within the financial account of the client associated with the audio file.
3. An audio recording method comprising:
requesting a client to provide a client identifier during a communication with the client through a communication link, the client identifier corresponding to a financial account in a database;
obtaining the client identifier from the client;
accessing the financial account in the database using the client identifier;
interacting with the client in the communication through the communication link;
recording, as a result of accessing the financial account through the communication link and a certain criterion being met, an audio interaction with the client in the communication in an audio file, wherein the certain criterion is based on an amount of money associated with the financial account exceeding a selected amount;
storing the audio file on a recording media; and
associating the audio file with the financial account.
4. The method according to claim 3 , wherein the associating includes storing a pointer to the audio file in a field of the financial account.
5. The method according to claim 3 , wherein
the storing step includes storing the audio file in an analog format on an analog recording media; and
the associating step includes,
digitizing the audio file;
storing the digitized audio file in a digital recording media; and
storing a pointer to the digitized audio file in a field of the financial account.
6. The method according to claim 3 , wherein
the storing step includes storing the audio file in an analog format on an analog recording media; and
the associating step includes,
digitizing the audio file; and
storing the digitized audio file in a field of the financial account.
7. The method according to claim 3 , wherein the storing step includes storing the audio file on a tape.
8. The method according to claim 3 , wherein the storing step includes storing the audio file on a CD-R.
9. The method according to claim 3 , wherein the storing step includes storing the audio file on a semiconductor memory.
10. The method according to claim 3 , further comprising:
accessing a field in the financial account, the field having a pointer to the audio file, wherein the pointer identifies a location where the audio file is stored on the recording media; and
accessing the location on the recording media identified by the pointer.
11. The method according to claim 10 , wherein the audio file is a digital audio file.
12. The method according to claim 10 , wherein the recording media is a tape.
13. The method according to claim 10 , wherein the recording media is a CD-R.
14. The method according to claim 10 , wherein the recording media is a semiconductor memory.
15. The method according to claim 3 , wherein,
the communication includes a telephone call; and
the recording step includes recording at least a portion of a conversation that takes place over the telephone call.
16. The method according to claim 3 , wherein the communication comprises a telephone call initiated by a client.
17. An audio recording method comprising:
requesting a client to provide a client identifier during a communication with the client through a communication link, the client identifier (i) corresponding to a financial account in a database and (ii) identifying one of a plurality of clients;
obtaining the client identifier from the client;
accessing the financial account in the database using the client identifier, the financial account containing information relating to an account of the identified client;
interacting with the client in the communication through the communication link;
recording, as a result of accessing the financial account through the communication link and a certain criterion being met, an audio interaction with the client in the communication in an audio file, wherein the certain criterion is based on an amount of money associated with the financial account exceeding a selected amount;
storing the audio file on a recording media having stored thereon one or more audio files relating to additional clients; and
associating the audio file with the financial account.
18. The method according to claim 17 , further comprising:
storing the date on which the audio file was recorded as part of the audio file.
19. The method according to claim 17 , further comprising:
storing a pointer associated with the audio file within the financial account, the pointer identifying a location on the recording media where the associated audio file is stored.