Adaptive feature behavior
View Patent ↗The present invention provides a system, implemented within a private branch exchange (PBX) telephone system, which cancels or modifies a PBX feature for a telecommunication endpoint, based on activity associated with the telecommunication endpoint. The system comprises a feature/application module for executing the PBX feature. The system also comprises a line monitor for monitoring the activity associated with the telecommunication endpoint and can cancel or modify execution of the PBX feature for the telecommunication endpoint based on activity sensed by the line monitor. The present invention also provides a method for implementing the system.
1. A system, implemented within a private branch exchange (PBX) telephone system, which, prior to a predetermined execution time of a PBX feature for a telecommunication endpoint, modifies a behaviour of said PBX feature, based on activity associated with said telecommunication endpoint, comprising:
a feature/application module for executing said PBX feature;
line monitoring means for monitoring said activity associated with said telecommunication endpoint;
a timer to signal said line monitoring means to commence monitoring for a configurable time frame prior to said predetermined execution time; and
modifying means for modifying said behaviour of said PBX feature prior to said predetermined execution time based on activity sensed by said line monitoring means during said time frame.
2. The system of claim 1 further comprising call processing means for connecting calls to said telecommunication endpoint from a second telecommunication endpoint.
3. The system of claim 2 wherein said modifying of said behaviour of said PBX feature is pre-programmed.
4. The system of claim 1 wherein said configurable time frame is pre-programmed.
5. The system of claim 1 wherein said timer also signals said feature/application module to execute said PBX feature.
6. The system of claim 1 wherein said modifying means is incorporated with said feature/application module.
7. The system of claim 1 wherein said line monitoring means is at least one line monitoring object.
8. The system of claim 1 further comprising:
a learning engine for monitoring said feature/application module and for providing information relating to history of said telecommunication endpoint and said PBX feature; and
a database for storing said information.
9. The system of claim 1 further comprising means for associating said PBX feature with a user.
10. A method of modifying a behaviour of a prescheduled PBX feature for a telecommunication endpoint prior to a predetermined execution time of said PBX feature, based on monitoring activity associated with said telecommunication endpoint comprising the steps of:
a) prior to execution of said prescheduled feature, receiving a signal to commence monitoring activity associated with said telecommunication end point;
b) in response to said signal, monitoring said activity associated with said telecommunication endpoint for a configurable time frame prior to said predetermined execution time;
c) relaying said activity to a feature/application module; and
d) modifying said behaviour of said PBX feature prior to said predetermined execution time when, during said time frame, activity on said telecommunication endpoint is sensed.
11. The method of claim 10 wherein said method further comprises the step of
e) executing said prescheduled PBX feature.