Method for integrating user models to interface design
A method that incorporates a detailed, precise procedure of designing a user interface by utilizing agent behavioral models. This method applies quantitative and qualitative agent behavioral models derived through the Categorize Describe-Model (CDM) methodology to the iterative design stage of interface development. The method includes: (1) categorizing at least two users; (2) validating targeted user behaviors and preferences; (3) capturing emergent behaviors and preferences; (4) tracking design requirements and implementations; (5) accommodating diversity in performance and preference during interactive testing; and (6) customizing a user interface design to each of the at least two users.
1. A method for designing a customized user interface for customer service representatives, comprising:
categorizing a customer service representative population into at least two groups, each group having a plurality of customer service representatives, based on at least one of customer service representative behavioral characteristics and customer service representative preferences;
describing the categorized customer service representative behavioral characteristics and customer service representative preferences;
modeling the described behavioral characteristics and customer service representative preferences using qualitative and quantitative models; and
applying said models to interface design, interactive interface testing, and interface system deployment; wherein
the categorizing, the describing, and the modeling being based upon Categorize-Describe-Model (CDM) methodology.
2. A method for designing a customized user interface for users, comprising:
categorizing users into at least two groups based on at least one of user behaviors and user preferences, each group having a plurality of users;
describing the categorized user behaviors and user preferences;
modeling the described user behaviors and preferences;
validating targeted user behaviors and user preferences of the model;
tracking design requirements for the validated user behaviors and user preferences and
customizing a different user interface design for each of the at least two groups according to the design requirements; wherein
the categorizing, the describing, and the modeling being based upon Categorize-Describe-Model (CDM) methodology.
3. The method according to claim 2 , further comprising incorporating said user interface into a graphical user interface (GUI) of a sales and billing negotiation system.
4. The method according to claim 2 , further comprising incorporating said user interface into a telephone system.
5. The method according to claim 2 , further comprising incorporating said user interface based on a graphical user interface (GUI) provided on the Internet.
6. The method according to claim 2 , further comprising incorporating said user interface into an interactive graphic user interface (GUI) system.
7. The method according to claim 2 , further comprising incorporating said user interface into an automated teller machine.
8. The method according to claim 2 , further comprising incorporating said user interface into a computer operating system.
9. The method according to claim 2 , further comprising incorporating said user interface into a television programming interface.
10. A method for designing a customized user interface for users, comprising:
categorizing a user population into distinctive groups, each group having a plurality of users;
describing behaviors and preferences of the user population for each distinctive group;
modeling said categorized user population using described behaviors and preferences;
documenting and validating pre-determined targeted behaviors and preferences of the model;
tracking design requirements for the validated behaviors and preferences;
integrating user-customization into a design by creating a user-profile in which the users select various navigation preferences and information display choices that can be applied throughout the interface;
customizing a different user interface for each group of users according to the design requirements; and
iteratively testing the design; wherein
the categorizing, the describing, and the modeling being based upon Categorize-Describe-Model (CDM) methodology.
11. The method according to claim 10 , further comprising incorporating said user interface into a graphical user interface (GUI) of a sales and billing negotiation system.
12. The method according to claim 10 , further comprising incorporating said user interface into a telephone system.
13. The method according to claim 10 , further comprising incorporating said user interface based on a graphical user interface (GUI) provided on the Internet.
14. The method according to claim 10 , further comprising incorporating said user interface into an interactive graphic user interface (GUI) system.
15. The method according to claim 10 , further comprising incorporating said user interface into an automated teller machine.
16. The method according to claim 10 , further comprising incorporating said user interface into a computer operating system.
17. The method according to claim 10 , further comprising incorporating said user interface into a television programming interface.