Self service data interface
A self service data interface includes communications logic providing communications with a personal data device and a data infrastructure, such as the computer resources in a department or building. A processor executes a data interface management process that communicates with the data infrastructure to obtain information about available data services, where the information includes information about how the available data services are accessed. The data interface management process also communicates with the personal data device to provide the information about the available data services to the user. The information is used by the personal data device to invoke the services directly via the self service data interface. The self service interface can have multiple communications links to the personal data device, such as a wire link and a wireless link. The information from the self service data interface can be provided as a hypertext page that is accessed and handled by a browser within the personal data device.
1. A wall-mountable data interface, comprising:
an enclosure having at least one jack, the enclosure being configured for mounting within a wall cavity such that, after the enclosure is mounted within the wall cavity, the at least one jack is accessible from outside the wall:
a user-side communication interface within the enclosure for connection to a personal data device over at least one wired communication connection via the at least one jack and for connection to the personal data device over at least one wireless communication connection;
an infrastructure-side communication interface within the enclosure for connection to a plurality of computer resources, the infrastructure-side communication interface being communicably coupled to the user-side communication interface, such that the personal data device can communicate through the user-side communication interface and the infrastructure-side communication interface to at least one of the plurality of computer resources; and
a data interface management processor within the enclosure and coupled to the user-side communication interface and the infrastructure-side communication interface and operative to provide information to the personal data device (a) about at least one of the wired and wireless communication connections between the personal data device and the user-side communication interface, (b) about a communication connection between the infrastructure-side communication interface and at least one of the plurality of computer resources, and (c) about services available from the plurality of computer resources, said information provided in a form handled by the personal data device to communicatively inform said user sufficiently to enable said user to diagnose said communication connections and services.
2. The wall-mountable data interface of claim 1 , wherein the information about the at least one of the wired and wireless communication connections comprises status information about the wired communication connection and the wireless communication connection between the personal communication device and the user-side communications interface.
3. The wall-mountable data interface of claim 1 , wherein the information about the at least one of the wired and wireless communication connects comprises at least one suggested corrective action that can be taken by a user of the personal data device to correct a problem detected by the data interface management processor in at least one the wired and wireless communication connections.
4. The wall-mountable data interface of claim 1 , wherein the information about the at least one of the wired and wireless communication connections comprises information about at least one error in at least one of the wired and wireless communication connections.
5. The wall-mountable data interface of claim 1 , wherein the information about the at least one of the wired and wireless communication connections comprises information about at least one corrective action that has been taken to correct a problem in at least one of the wired and wireless communication connections.
6. The wall-mountable data interface of claim 1 , wherein the information about the communication connection between the infrastructure-side communication interface and the at least one computer resource comprises status information about the communication connection between the infrastructure-side communication interface and the at least one computer resource.
7. The wall-mountable data interface of claim 1 , wherein the information about the communication connection between the infrastructure-side communication interface and the at least one computer resource comprises information about at least one error in the communication connection between the infrastructure-side communication interface and the at least one computer resource.
8. The wall-mountable data interface of claim 6 , wherein the information about the communication connection between the infrastructure-side communication interface and the at least one computer resource comprises information about at least one corrective action that has been taken to correct a problem in the communication connection between the infrastructure-side communication interface and the at least one computer resource.
9. The wall-mountable data interface of claim 6 , wherein the information about the communication connection between the infrastructure-side communication interface and the at least one computer resource comprises an estimated time by which an error in the communication connection between the infrastructure-side communication interface and the at least one computer resource will be corrected.