Method and system for providing enhanced caller identification screening using audible caller name announcement
View Patent ↗A method and system provide enhanced caller identification information to a called party. The system determines whether or not standard caller identification information associated with a calling party can be provided to the called party. The system preferably determines whether the standard caller identification information is unavailable, incomplete or has been blocked. When the system determines that the standard caller identification information cannot be provided, the system transmits a request for audible caller identification information to the calling party. If the calling party provides the requested audible caller identification information, the audible caller identification information is transmitted to the called party. The called party is thus provided with information about the calling party that can assist the called party in deciding whether or not to answer the call.
1. A method for processing a call from a calling party at a calling communication station to a called communication station, the method comprising:
(a) determining whether standard caller identification information for the calling communication station can be provided to the called communication station by analyzing data contained within a query, wherein the data includes an indication of whether or not there is a restriction on the presentation of the standard caller identification;
(b) transmitting a request for audible caller identification information to the calling communication station in response to a determination that the standard caller identification information cannot be provided to the called communication station; and
(c) transmitting the audible caller identification information to the called communication station if the calling party provides audible caller identification information.
2. The method of claim 1 , wherein (a) comprises determining whether caller identification information for the calling communication station is unavailable by analyzing data contained within a query.
3. The method of claim 1 , wherein (a) comprises determining whether caller identification information for the calling communication station is incomplete by analyzing data contained within a query.
4. The method of claim 1 , wherein (a) comprises determining whether caller identification information for the calling communication station has been blocked by analyzing data contained within a query.
5. The method of claim 1 , wherein (b) comprises transmitting a request for the calling party to speak his or her name.
6. The method of claim 1 , wherein (b) comprises:
(b1) transmitting a message indicating that the called communication station does not accept calls from an unidentified calling party and
(b2) transmitting a request for the calling party to speak his or her name.
7. The method of claim 1 , wherein (c) comprises:
(c1) recording the audible caller identification information and
(c2) transmitting the recorded audible caller identification information to the called communication station.
8. The method of claim 1 , further comprising transmitting a message to the called communication station, the message comprising accept and reject options.
9. The method of claim 1 , further comprising transmitting a request for input from the called communication station.
10. The method of claim 8 , wherein the message comprises audible instructions.
11. The method of claim 1 , further comprising connecting the calling communication station with the called communication station in response to input from the called communication station.
12. The method of claim 1 , further comprising connecting the calling communication station with the called communication station in response to dual tone multi-frequency tones transmitted from the called communication station.
13. The method of claim 1 , further comprising canceling the call in response to the called communication station being placed on hook.
14. A method for processing a call from a calling party at a calling communication station to a called communication station, the method comprising:
(a) determining whether standard caller identification information for the calling communication station can be provided to the called communication station by analyzing data contained within a query, wherein the data includes an indication of whether or not there is a restriction on the presentation of the standard caller identification;
(b) transmitting a request for audible caller identification information to the calling communication station in response to a determination that the standard caller identification information cannot be provided to the called communication station;
(c) receiving audible caller identification information from the calling party;
(d) causing the called communication station to ring; and
(e) transmitting the audible caller identification information to the called communication station in response to the called communication station being placed off hook.
15. The method of claim 14 , wherein (b) comprises:
(b1) transmitting a message indicating that the called communication station does not accept calls from an unidentified calling party and
(b2) transmitting a request for the calling party to speak his or her name.
16. The method of claim 14 , further comprising transmitting a message to the called communication station, the message comprising accept and reject options.
17. The method of claim 14 , further comprising transmitting a request for input from the called communication station.
18. The method of claim 14 , further comprising connecting the calling communication station with the called communication station in response to input from the called party.
19. The method of claim 14 , further comprising connecting the calling communication station with the called communication station in response to dual tone multi-frequency tones transmitted from the called communication station.
20. The method of claim 14 , further comprising canceling the call in response to the called communication station being placed on hook.