Non-voice completion of voice calls
View Patent ↗The present invention relates to a system for allowing a caller to leave a voice message for a called party, who is unavailable, such that the voice message is transferred to the called party in a non-voice format. The present invention enables the user to automatically receive these voice messages via SMS or any other platform to any communications device, and to forward the message to any chosen communications device. In addition, the present invention enables a user to reply to an original caller, with a voice message, which can be instantaneously received by the original caller in a non-voice format. The present invention enables both automatic voice-to-text conversion and media switching, whereby the calling party leaves the message in voice format, and the message is converted and transferred to text format on the fly, in order to be instantaneously transferred to a message receiver to his/her chosen device. The present invention also includes the option of choosing a textual message, from an existing pre-configured list, via a voice/IVR interface.
1. A system for enabling a calling party to use voice narration to send a text message to a wireless communications device, comprising:
i. a voice-enabled communications device for composing a voice message;
ii. a call answering system (CAS);
iii. an Automatic Voice Recognition Server for converting said voice message to converted text, and transferring said converted text to said CAS; and
iv. an Interactive Voice Response System for selecting a pre-prepared message from a plurality of available pre-prepared messages;
wherein said CAS provides the text message, including the pre-prepared message and said converted text,
wherein the plurality of available pre-prepared messages are pre-programmed by a called party.
2. A system for enabling a message receiver to reply to a message by sending at least one short message service (SMS) message, such that the SMS message is composed using voice via a voice-enabled communications device, comprising:
i. a communications device with voice transmission capability, for composing a voice message;
ii. a call answering system (CAS) for processing and handling said voice message;
iii. an Automatic Voice Recognition Server for converting said voice message to a converted text message portion, and transferring said converted text message portion to said CAS,
iv an Interactive Voice Response System for selecting a pre-prepared message from a plurality of available pre-prepared messages, wherein said CAS provides a text message that includes the pre-prepared message and the converted text message portion; and
v. a SMS application tool for converting said text message to the SMS message,
wherein the plurality of available pre-prepared messages are pre-programmed by a called party.
3. The system of claim 2 , wherein said pre-prepared message is chosen by a calling party.
4. A method for automatically completing a voice call via non-voice medium, comprising:
preparing a converted textual portion from a voice message; and
transmitting a text message to a communications device by a Call Answering System (CAS);
wherein said text message includes a pre-prepared message selected from a plurality of available pre-prepared messages, and the converted text portion that has been converted from the voice message,
wherein the plurality of available pre-prepared messages are pre-programmed by a called party.
5. The method of claim 4 , wherein said pre-prepared message is chosen by a calling party.
6. A method for switching a message medium from voice to text, within the course of a calling party's deposit process, comprising:
a. converting a voice message to a converted text format portion using an Automatic Voice Recognition Server, such that said voice message is converted to said converted text format;
b. preparing a text message, wherein said text message includes a pre-prepared message, selected from a plurality of available pre-prepared messages, and the converted text format portion; and
c. transmitting said text message to a destination communications device, wherein the plurality of available pre-prepared messages are pre-programmed by a called party.
7. A method for receiving voice-messages in non-voice format, comprising:
i. receiving a voice message, by a Call Answering System (CAS);
ii. converting said voice message into a converted non-voice format portion, by an Automatic Voice Recognition Server (AVRS);
iii. preparing a non-voice format message, including a pre-prepared message selected from a plurality of available pre-prepared messages, and the converted non-voice format portion; and
iv. transferring said non-voice format message, by said CAS, to a user,
wherein the plurality of available pre-prepared messages are pre-programmed by a called party.
8. The method of claim 7 , wherein said non-voice format message is delivered as a SMS message to said user.
9. A system for receiving a voice message from a calling party, such that the message is received in a non-voice format, comprising:
i. a Call Answering System (CAS) for processing and handling the voice message; and
ii. an Automatic Voice Recognition Server (AVRS) for converting the voice message sent to said CAS to a non-voice format, and transferring said converted message to said CAS;
wherein said CAS provides a non-voice format message, wherein said non-voice format message includes a pre-prepared message selected from a plurality of available pre-prepared messages, and the converted message,
wherein the plurality of available pre-prepared messages are pre-programmed by a called party.