IP Library › Granted Patent US 6,819,756
Granted Patent Utility
US 6,819,756 · Confirmation No. 9008

METHODS AND APPARATUS FOR CONTROLLING CALL PULLBACK BY AN AUTOMATIC CALL DISTRIBUTION (ACD) SYSTEM FROM AN INTERACTIVE VOICE RESPONSE (IVR) SYSTEM AND FOR ALLOWING AN ACD CALLER TO COMPLETE A CRITICAL TRANSACTION WHILE CONNECTED TO THE IVR

Patented Case View Patent ↗ View Publication ↗
⬇ PDF
 Code Description Pages PDF
2004-09-30 IFEE Issue Fee Payment (PTO-85B) 1 View
2004-05-04 RCEX Request for Continued Examination (RCE) 1 View
2004-05-04 IDS Information Disclosure Statement (IDS) Form (SB08) 2 View
2004-05-04 FOR Foreign Reference 13 View
2004-05-04 FOR Foreign Reference 56 View
2001-05-04 TRNA Transmittal of New Application 1 View
2001-05-04 SPEC Specification 22 View
2001-05-04 CLM Claims 17 View
2001-05-04 ABST Abstract 1 View
2001-05-04 DRW Drawings-only black and white line drawings 6 View
2001-05-04 OATH Oath or Declaration filed 4 View
Monitor This Case
Get email alerts when status or documents change.
Order Certified Copies
Most orders are placed with the USPTO same day — all within 24 business hours.
Order via The Patent Place →
Pre-filled with this application's details
Quick Facts
Patent No.
US 6,819,756
App. No.
09/849,654
Filed
2001-05-04
Granted
2004-11-16
Pub. No.
US20020164011A1
Art Unit
2642
PTA
-6 days