Methods, systems and articles for ordering a telecommunication service
View Patent ↗A first method comprises initiating a telecommunication network trigger based upon a service code dialed from an originating party. The service code includes an alphabetical abbreviation for a name of a telecommunication service. In dependence upon the trigger, a step of provisioning the telecommunication service for the originating party is performed. A second method comprises initiating a telecommunication network trigger based upon a code including “*M” or “#M”. In response to the trigger, a step of providing a menu of a plurality of telecommunication options in is performed. Systems and articles associated with the first and second methods are disclosed.
1. A method comprising the steps of:
initiating a telecommunications network trigger based upon a menu code dialed from an originating party, the menu code including at least one of “*M” or “#M”; and
providing a menu of a plurality of telecommunications options corresponding to telecommunications network services, the menu provided in response to the telecommunications network trigger;
wherein the plurality of telecommunication options includes a first option to initiate a conference call, a second option to initiate an automatic call back, a third option to initiate call forwarding, a fourth option to deactivate call waiting, a fifth option to block caller identification, a sixth option to report information, a seventh option to speak to a service representative, an eight option for directory assistance, and a ninth option to receive a product.
2. The method of claim 1 wherein the telecommunication network trigger includes an advanced intelligent network (AIN) trigger.
3. The method of claim 1 further comprising the steps of:
receiving a selection from the originating party; and
performing an action based upon the selection.
4. The method of claim 3 wherein the action includes routing the call based upon the selection.
5. The method of claim 3 wherein the action includes translating the selection to a service code.
6. A system comprising:
a network element to provide a menu of a plurality of telecommunication options corresponding to telecommunications network services, the menu provided in response to a telecommunication network trigger, the telecommunications network trigger based upon a menu code dialed from an originating party, the menu code including at least one of “*M,”“#M” or combinations thereof;
wherein the plurality of telecommunication options includes a first option to initiate a conference call, a second option to initiate an automate call back, a third option to initiate call forwarding, a fourth option to deactivate call waiting, a fifth option to block caller identification, a sixth option to report information, a seventh option to speak to a service representative, an eight option for directory assistance, and a ninth option to receive a product.
7. The system of claim 6 wherein the network element comprises an intelligent peripheral.
8. The system of claim 6 wherein the telecommunication network trigger includes an advanced intelligent network (AIN) trigger.
9. The system of claim 6 wherein the network element is operative to receive a selection from the originating party, and to perform an action based upon the selection.
10. The system of claim 9 wherein the action includes routing the call based upon the selection.
11. The system of claim 9 wherein the action includes translating the selection to a service code.