Service interaction media in an intelligent network environment
View Patent ↗In an Intelligent Network, a Service Interaction Media (SIM) device comprising a call handler and a plurality of service code tables manages multiple and simultaneous communications between a service input node such as a Service switching Point (SSP) and at least one network element. The service code tables contain decision information and lists of service interaction scenarios to enable the call handler to manage queries and sessions with network elements. An incoming query is presented from the switch to the SIM through the call handler and the SIM derives a service code based on query information to apply appropriate features and services to the query.
1. A method for managing multiple communications between a control point and a plurality of network elements in a telecommunications network, comprising:
receiving at a Service Interaction media (SIM) device call information associated with a call at one of said network elements;
deriving at the SIM device a service code based on the call information;
formulating a service session with the one network element based on the service code; and
controlling operation of the one network element jn response to the service session to generate an integrated reply to the control point
wherein said deriving includes providing interworking between two different network protocols in plural network elements; and
wherein said receiving comprises receiving the call information through an out-of-band signaling interface.
2. A method for managing multiple communications between a control point and a plurality of network elements in a telecommunications network, comprising:
receiving at a Service Interaction media (SIM) device call information associated with a call at one of said network elements;
deriving at the SIM device a service code based on the call information;
formulating a service session with the one network element based on the service code; and
controlling operation of the one network element in response to the service session to generate an integrated reply to the control point;
wherein said deriving includes providing interworking between two different network protocols in plural network elements; and
wherein the two different network protocols are selected from the group consisting of Signaling System 7 (SS7), Integrated Services Digital Network User Port (ISUP), Basic Rate Interface (BRI), Primary Rate Interface (PRI), Simple Internet Protocol-Telecom (SIP-T) and Bearer Independent Call Control (BICC).
3. A method for managing multiple communications between a control point and a plurality of network elements in a telecommunications network, comprising:
receiving at a Service Interaction Media (SIM) device call information associated with a call at one of said network elements;
deriving at the SIM device a service code based on the call information;
formulating a service session with the one network element based on the service code; and
controlling operation of the one network element in response to the service session to generate an integrated reply to the control point;
wherein said deriving includes providing interworking between two different network protocols in plural network elements;
wherein said formulating includes formulating the service session with plural network elements, and accessing the network elements in parallel.
4. A method for managing multiple communications between a control point and a plurality of network elements in a telecommunications network comprising:
receiving at a Service Interaction Media (SIM) device call information associated with a call at one of said network elements;
deriving at the SIM device a service code based on the call information;
formulating a service session with the one network element based on the service code; and
controlling operation of the one network element in response to the service session to generate an integrated reply to the control point
wherein said deriving includes providing interworking between two different network protocols in plural network elements; and
wherein said deriving the service code includes classifying the call information.
5. The method of claim 4 wherein the service code is based on features of the call information selected from the group consisting of screening, routing, translations, authorization, recording, user-network interaction and internet services.