Method and system for tracking errors
View Patent ↗The invention includes a system and method for tracking errors, the system residing on a user's desktop communicating with a central database over a network. The system comprises an error log including error recording tools for enabling the user to record an error; error resolution tools for enabling the user to resolve the error; and error follow-up tools for enabling a user to follow up on resolved errors; error reporting tools for enabling a user to generate error reports from the user's desktop; and communication tools for enabling the user to transmit logged errors to the central database and to receive reports generate from errors logged in the central database.
1. A method enabling a user to log errors that occurred during a process, the method comprising the steps of:
finding an error, wherein finding an error comprises finding the error in an imaged document, the error comprising one of a missing page, a missing portion, and an unsigned document;
selecting an error log icon;
entering document details, wherein entering document details comprises entering policy details such as a policy number;
entering personal details;
entering error details;
determining whether assistance is needed to correct the error;
completing resolution details and saving changes if assistance is not necessary;
entering recipient details if assistance is necessary and sending an email message to a selected recipient; and
saving error data in an error log database.
2. The method of claim 1 , wherein the policy details includes a policy number.
3. The method of claim 1 , wherein the step of entering personal details comprises entering at least one of a name, a department, and a company reporting the error.
4. The method of claim 1 , wherein the step of entering error details comprises entering an error and entering an error description.
5. The method of claim 1 , wherein completing resolution details comprises entering a name of a resolving party and entering a method of resolution.
6. The method of claim 1 , wherein entering recipient details comprises entering a selected recipient capable of resolving the error.
7. A method for resolving an error logged through an error log system, the method comprising the steps of:
locating an error that requires resolution, wherein locating an error comprises locating the error while reviewing a document;
opening the error log;
locating an error incident number, wherein the error incident number is associated with a policy number;
entering resolution details;
closing the incident;
generating error resolution data based on the resolution details; and
storing the error resolution data in a computer-implemented error log database.
8. The method of claim 7 , wherein the step of locating an error that requires resolution comprises receiving a routed error.
9. The method of claim 7 , wherein the step of opening the error log comprises selecting an error log icon on a user device.
10. The method of claim 7 , wherein the step of entering resolution details comprises entering a resolving party name and a method of resolution.
11. A method enabling a user to log errors that occurred during a process, the method comprising the steps of:
finding an error;
selecting an error log icon;
entering document derails, wherein entering document details comprises entering policy details such as a policy number;
entering personal details;
entering error details;
determining whether assistance is needed to correct the error;
completing resolution details and saving changes if assistance is not necessary;
entering recipient details if assistance is necessary and sending an email message to a selected recipient; and
saving error data in an error log database.