Method for providing hybrid voice and packet data services to a mobile station
View Patent ↗A method and system is provided to allow wireless systems to support many new voice and data services. An example of a service provided is the ability to switch a requested voice call into a packet data call and vise versa without the interaction of the user.
1. A method for providing hybrid communication services including voice and data, in a communications network with a wireless switch, a wireless media gateway and an application server, the method comprising:
initiating a call from a caller to a callee through the wireless switch;
initiating a data session to the callee from the application server connected to the wireless switch;
sending a plurality of options in a menu format to the callee from the application server through the wireless media gateway;
selecting at least one option by the callee;
transmitting the at least one option to the application server through the wireless media gateway;
deactivating the data session from the application server to the callee; and
performing the at least one option.
2. The method of claim 1 wherein the at least one option is connecting the caller to voicemail.
3. The method of claim 1 wherein the at least one option is forwarding the caller to a mobile user.
4. The method of claim 1 wherein the callee is an interactive response unit at a call center.
5. The method of claim 1 wherein the callee is a first call center and the first call center forwards the caller to a second call center when the first call center is malfunctioning.
6. The method of claim 1 further including deactivating the data session from the application server after the at least one option is transmitted.
7. The method of claim 6 further including establishing a voice connection between the caller and the callee.
8. The method of claim 1 further including sending the mobile user the plurality of options from the application server.
9. A system for providing a hybrid communication consisting of voice and data, in a communications network, the method comprising:
a caller which initiates a call;
a wireless switch connected to the caller;
an application server initiating a data session to a callee to send a plurality of options to the callee, wherein the callee is an interactive response unit at a call center;
a means for selecting at least one option;
a means for transmitting the at least one option to the application server; and
a means for performing the at least one option.
10. The system of claim 9 wherein the at least one option is connecting the caller to voicemail.
11. The system of claim 9 wherein the at least one option is forwarding the caller to a mobile user.
12. The system of claim 9 wherein the callee is a first call center and the first call center forwards the caller to second call center when the first call center is malfunctioning.
13. A method for providing hybrid communication services including voice and data, in a communications network with a wireless switch, a wireless media gateway, a Session Initiation Protocol (SIP) client, and an application server, the method comprising:
initiating a call from a caller to a callee through the wireless switch and SIP client;
initiating a packet data session to the callee from the application server connected to the wireless switch and wireless media gateway;
sending a plurality of options in a menu format to the callee from the application server through the wireless media gateway;
selecting at least one option by the callee;
transmitting the at least one option to the application server through the wireless media gateway;
transmitting the at least one option to the wireless switch from the application server;
deactivating the data session from the wireless switch to the application server;
deactivating the data session from the wireless switch to the callee; and
performing the at least one option.