Managing stock available to on-line and in-person shoppers
View Patent ↗A method for managing stock so that a merchant who provides both on-line and in-person shopping may dependably advise an on-line shopper regarding availability of an item. An approximate quantity available of the item is determined, and then adjusted according to an estimate of the quantity of the item held before checkout by in-person shoppers. When the result is less than a threshold, corrective action is invoked. The corrective action may be prompting the on-line shopper to select an alternative item, asking the on-line shopper to submit an order immediately, monitoring the approximate quantity during the on-line shopping session and informing the on-line shopper if the approximate quantity falls below a second threshold, and instructing an in-house shopping assistant to reserve the item for the on-line shopper.
1. A method of operating a combined on-line and physical retail store for an on-line shopper, comprising the steps of:
receiving at a web server an order for an item by an on-line shopper;
determining via the server a real time approximate quantity of the item available for purchase by the on-line shopper;
adjusting via the server the real time approximate quantity responsive to a quantity-held estimate of a number of units of the item held by in-person shoppers who physically removed said units of the item from inventory prior to checkout by the in-person shoppers to provide an adjusted quantity;
comparing via the server the adjusted quantity with a first threshold; and
when the adjusted quantity is less than the first threshold, invoking a corrective action.
2. The method of claim 1 , wherein the quantity-held estimate is dependent upon an average number of the item purchased historically during a specified period of time.
3. The method of claim 1 , wherein the quantity-held estimate is dependent upon a time of day.
4. The method of claim 1 , wherein the quantity-held estimate is dependent upon a day of a week.
5. The method of claim 1 , wherein the quantity-held estimate is dependent upon proximity to a holiday.
6. The method of claim 1 , wherein the step of invoking includes the steps of monitoring the approximate quantity when the adjusted quantity is less than the first threshold, and informing the on-line shopper when the approximate quantity falls below a second threshold.
7. A computer program product for instructing a server to operate a combined on-line and physical retail store, the computer program product comprising:
a computer readable medium;
first program instruction means for receiving at a web server an order for an item by an on-line shopper;
second program instruction means for determining via the server a real time approximate quantity of the item available for purchase by the on-line shopper;
third program instruction means for adjusting via the server the real time approximate quantity responsive to a quantity-held estimate of a number of units of the item held by in-person shoppers who physically removed said units of the item from inventory prior to checkout by the in-person shoppers to provide an adjusted quantity;
fourth program instruction means for comparing via the server the adjusted quantity with a first threshold; and
fifth program instruction means for when the adjusted quantity is less than the first threshold, invoking a corrective action; and wherein
all said program instruction means are recorded on said medium.
8. A method of deploying process software for operating a combined on-line and physical retail store, the method comprising:
installing the process software on a web server; and
invoking the process software to perform the steps of:
receiving at a web server an order for an item by an online shopper;
determining via the server a real time approximate quantity of the item available for purchase by the on-line shopper;
adjusting via the server the real time approximate quantity responsive to a quantity-held estimate of a number of units of the item held by in-person shoppers who physically removed said units of the item from inventory prior to checkout by the in-person shoppers to provide an adjusted quantity;
comparing via the server the adjusted quantity with a first threshold; and
when the adjusted quantity is less than the first threshold, invoking a corrective action.