IP Library › Granted Patent US 6,744,858

Granted Patent Utility

US 6,744,858 · Confirmation No. 2556

SYSTEM AND METHOD FOR SUPPORTING MULTIPLE CALL CENTERS

Inventors: Terry S. Ryan, Randel W. Henry

Patented Case View Patent ↗

	Code	Description	Pages	PDF
2019-02-05	`MFEE.C.AD`	Maintenance Fee Address Change	2	View
2019-02-05	`N417`	Electronic Filing System Acknowledgment Receipt	2	View
2018-09-26	`N570`	Communication - Re: Power of Attorney (PTOL-308)	1	View
2018-09-26	`N570`	Communication - Re: Power of Attorney (PTOL-308)	1	View
2018-09-14	`PA..`	Power of Attorney	2	View
2018-09-14	`IMIS`	Miscellaneous Internal Document	1	View
2018-09-14	`R3.73`	Assignee showing of ownership per 37 CFR 3.73	3	View
2018-09-14	`R3.73`	Assignee showing of ownership per 37 CFR 3.73	1	View
2018-09-14	`N417`	Electronic Filing System Acknowledgment Receipt	2	View
2015-01-06	`COCOUT`	Certificate of Correction - Post Issue Communication	1	View
2014-12-17	`COCOUT`	Certificate of Correction - Post Issue Communication	1	View
2014-12-09	`COCOUT`	Certificate of Correction - Post Issue Communication	1	View
2014-11-05	`PETDEC`	Petition Decision	1	View
2014-11-04	`IMIS`	Miscellaneous Internal Document	1	View
2014-08-29	`R48.REQ`	Request under Rule 48 correcting inventorship	2	View
2014-08-29	`COCIN`	Request for Certificate of Correction	2	View
2014-08-29	`AF/D.OTHER`	Affidavit-not covered under specific rule	1	View
2014-08-29	`AF/D.OTHER`	Affidavit-not covered under specific rule	2	View
2014-08-29	`AF/D.OTHER`	Affidavit-not covered under specific rule	2	View
2014-08-29	`AF/D.OTHER`	Affidavit-not covered under specific rule	1	View
2014-08-29	`WFEE`	Fee Worksheet (SB06)	2	View
2014-08-29	`N417`	Electronic Filing System Acknowledgment Receipt	3	View
2013-08-19	`SOL.NTC.SUIT`	Report on the filing or determination of an action regarding a patent	1	View
2013-08-13	`SOL.NTC.SUIT`	Report on the filing or determination of an action regarding a patent	1	View
2012-01-23	`N570`	Communication - Re: Power of Attorney (PTOL-308)	1	View
2012-01-23	`N570`	Communication - Re: Power of Attorney (PTOL-308)	1	View
2012-01-16	`C.AD`	Change of Address	1	View
2012-01-16	`R3.73`	Assignee showing of ownership per 37 CFR 3.73	2	View
2012-01-16	`PA..`	Power of Attorney	1	View
2012-01-16	`N417`	Electronic Filing System Acknowledgment Receipt	2	View
2010-01-11	`SOL.NTC.SUIT`	Report on the filing or determination of an action regarding a patent	1	View
2004-04-19	`IFEE`	Issue Fee Payment (PTO-85B)	2	View
2004-04-19	`LET.`	Miscellaneous Incoming Letter	2	View
2004-04-19	`DRW`	Drawings-only black and white line drawings	4	View
2004-04-19	`LET.`	Miscellaneous Incoming Letter	3	View
2004-04-19	`DRW`	Drawings-only black and white line drawings	4	View
2004-04-19	`IFEE`	Issue Fee Payment (PTO-85B)	1	View
2004-03-19	`NOA`	Notice of Allowance and Fees Due (PTOL-85)	4	View
2004-03-04	`A...`	Amendment/Request for Reconsideration-After Non-Final Rejection	4	View
2004-03-04	`SPEC`	Specification	2	View
2004-03-04	`CLM`	Claims	4	View
2004-03-04	`REM`	Applicant Arguments/Remarks Made in an Amendment	5	View
2004-02-26	`CTMS`	Miscellaneous Action with shortened statutory period (SSP)	5	View
2004-01-30	`A...`	Amendment/Request for Reconsideration-After Non-Final Rejection	4	View
2004-01-30	`SPEC`	Specification	2	View
2004-01-30	`CLM`	Claims	4	View
2004-01-30	`REM`	Applicant Arguments/Remarks Made in an Amendment	5	View
2003-10-27	`CTNF`	Non-Final Rejection	5	View
2003-10-27	`892`	List of references cited by examiner	1	View
2003-10-27	`1449`	List of References cited by applicant and considered by examiner	1	View
2003-10-20	`SRNT`	Examiner's search strategy and results	1	View
2002-03-19	`TRNA`	Transmittal of New Application	2	View
2002-03-19	`ABST`	Abstract	1	View
2002-03-19	`DRW`	Drawings-only black and white line drawings	4	View
2002-03-19	`PEFR`	Applicant Response to Pre-Exam Formalities Notice	2	View
2002-03-19	`DRW`	Drawings-only black and white line drawings	4	View
2002-03-19	`ABST`	Abstract	1	View
2002-03-19	`A...`	Amendment/Request for Reconsideration-After Non-Final Rejection	1	View
2002-03-19	`CLM`	Claims	1	View
2002-03-19	`REM`	Applicant Arguments/Remarks Made in an Amendment	1	View
2002-03-12	`IDS`	Information Disclosure Statement (IDS) Form (SB08)	2	View
2002-02-25	`PEFN`	Pre-Exam Formalities Notice	1	View
2002-01-25	`TRNA`	Transmittal of New Application	4	View
2002-01-25	`OATH`	Oath or Declaration filed	1	View
2002-01-25	`ADS`	Application Data Sheet	3	View
2002-01-25	`SPEC`	Specification	17	View
2002-01-25	`CLM`	Claims	2	View
2002-01-25	`DRW`	Drawings-only black and white line drawings	4	View
2002-01-25	`OATH`	Oath or Declaration filed	3	View
2002-01-25	`LET.`	Miscellaneous Incoming Letter	1	View
2002-01-25	`IIFW`	Issue Information including classification, examiner, name, claim, renumbering, etc.	1	View
2002-01-25	`SRFW`	Search information including classification, databases and other search related notes	1	View
2002-01-25	`FWCLM`	Index of Claims	1	View
2002-01-25	`TRNA`	Transmittal of New Application	4	View
2002-01-25	`DRW`	Drawings-only black and white line drawings	4	View
2002-01-25	`SPEC`	Specification	17	View
2002-01-25	`CLM`	Claims	2	View
2002-01-25	`OATH`	Oath or Declaration filed	4	View
2002-01-25	`BIB`	Bibliographic Data Sheet	2	View
2002-01-25	`WFEE`	Fee Worksheet (SB06)	1	View
2002-01-25	`WFEE`	Fee Worksheet (SB06)	1	View
2002-01-25	`WCLM`	Claims Worksheet (PTO-2022)	1	View
2002-01-25	`ADS`	Application Data Sheet	3	View

Inventors

Terry S. Ryan Grant, AL

Randel W. Henry Huntsville, AL

Attorneys & Agents of Record

KENNETH HAAS Reg. 42614 Agent · MOTOROLA, INC.

PREETAM PAGAR Reg. 57684 Attorney · MOTOROLA SOLUTIONS, INC.

ERIC WANG Reg. 76055 Attorney · BALLARD SPAHR

DANIEL BESTOR Reg. 58439 Attorney · MOTOROLA SOLUTIONS, INC.

RAGURAMAN KUMARESAN Reg. L1217 Agent

MUTHUSWAMY SIVAKUMAR Reg. 53363 Agent · IPTELLIGENCE

DANIEL HAMMOND Reg. 56642 Agent · MOTOROLA SOLUTIONS CANADA

RAGURAMAN KUMARESAN Reg. 80201 Attorney · MOTOROLA SOLUTIONS, INC.

BARBARA DOUTRE Reg. 39505 Attorney · MOTOROLA SOLUTIONS, INC.

PAUL BARTUSIAK Reg. 42300 Attorney · MOTOROLA, INC.

BRETT SCOTT Reg. 74484 Attorney · MOTOROLA SOLUTIONS, INC.

Classification

USPC 379/45

H04Q3/0016 H04M3/42059 H04M3/5191 H04M3/5237 H04M7/00 H04M2242/04 H04Q2213/13034 H04Q2213/13091 H04Q2213/1337 H04Q2213/13389

Prosecution

Examiner: CHAN, WING F
Art Unit: 2643
Customer No.: 22917
Docket No.: PATABUS018-US-ORG
Confirmation No.: 2556

Patent Term Adjustment

-81days

Parent Claims priority from a provisional application

→

App. 60/264,242

Filed 2001-01-26 · Provisional Application Expired

Child is a Re-examination of

→

App. 90/008,079

Filed 2006-05-21 · Reexamination Certificate Issued

Child is a Re-examination of

→

App. 90/012,897

Filed 2013-06-25 · Reexamination Certificate Issued

Child is a Reissue of

→

App. 11/986,771

Filed 2007-11-26 · Abandoned -- Incomplete Application (Pre-examination)

MOTOROLA SOLUTIONS CONNECTIVITY, INC

from VESTA SOLUTIONS, INC.

CHANGE OF NAME Recorded 2022-09-06

060998/0369 →

CITIBANK, N.A.

from ANGELS ACQUISITION CORP., ARMER COMMUNICATIONS ENGINEERING SERVICES, INC., COMTECH AEROASTRO, INC., COMTECH ANTENNA SYSTEMS, INC., COMTECH COMMUNICATIONS CORP., COMTECH COMSTREAM, INC., COMTECH CPI ELECTRON DEVICES CORP., COMTECH CPI MICROWAVE CORP., COMTECH EF DATA CORP., COMTECH MOBILE DATACOM CORPORATION, COMTECH PST CORP., COMTECH SYSTEMS INTERNATIONAL, INC., COMTECH SYSTEMS, INC., COMTECH TELECOMMUNICATIONS CORP., COMTECH TOLT TECHNOLOGIES, INC., COMTECH XICOM TECHNOLOGY, INC., MAPLE ACQUISITION LLC, MICRODATA GIS, INC., MICRODATA, LLC, NETWORKS IN MOTION, INC., NEXTGEN COMMUNICATIONS, INC., A CORPORATION OF MARYLAND, NEXTGEN COMMUNICATIONS, INC., A CORPORATION OF VIRGINIA, OLIVE ACQUISITION LLC, SOLVERN INNOVATIONS, INC., TELECOMMUNICATION SYSTEMS, INC., TIERNAN RADYNE COMSTREAM, INC.

SECURITY INTEREST Recorded 2018-11-16

048104/0080 →

VESTA SOLUTIONS, INC.

from AIRBUS DS COMMUNICATIONS, INC.

CHANGE OF NAME Recorded 2018-06-08

046328/0584 →

AIRBUS DS COMMUNICATIONS, INC.

from CASSIDIAN COMMUNICATIONS, INC.

CHANGE OF NAME Recorded 2015-07-15

036108/0552 →

CASSIDIAN COMMUNICATIONS, INC.

from PLANT EQUIPMENT INC.