Methods and systems for providing voicemail services
View Patent ↗The present invention relates to methods and systems for providing voicemail services having expanded functionality. One embodiment of the invention saves a copy of messages sent in the sender's mailbox. Methods and systems, according to this embodiment, mark a message sent as a ‘sent message’ and store the sent message in a standard message store. These methods and systems can present a full set of sent messages (sent within a configured time interval, 30 days for example) upon a specific request for sent messages. In one embodiment, a user can access these sent messages by accessing the sent message folder. Embodiments of the invention also provide a method for determining the other (if any) recipients of a received voice message. Methods and systems according to one embodiment store a full list of recipients with a message. Thus, a system according to this embodiment can present the list of recipients to the subscriber when it retrieves a message. Embodiments of the invention provide methods and systems that allow a user to copy each recipient of an original message is copied on a reply to the message if desired.
1. A method comprising:
retrieving, via a voice interface, a voicemail message sent to specified recipients; and
providing the specified recipients with an option to enable a reply-to-all function;
if reply-to-all function is enabled, providing an option to reply-to-all specified recipients and the sender, wherein the option is selectable via the voice interface;
wherein the voice interface is responsive to commands from a telephone keypad.
2. The method of claim 1 , wherein the method further comprises: subsequent to receiving a selection of the option, sending a reply message to the sender and each of the specified recipients.
3. The method of claim 1 , wherein the method further comprises:
determining if a recipient access list is enabled;
if the recipient list access is enabled, providing a select recipient option to allow a subscriber to select recipients from the recipient list; and
if the select recipient option is selected, sending a reply message to each of the selected recipients.
4. A method comprising:
retrieving, via a voice interface, a voicemail message sent to selected recipients; and
providing the selected recipients with an option to enable a reply-to-all function;
providing an option to reply-to-all recipients and the sender, wherein the option is selectable via the voice interface;
wherein the voice interface is responsive to commands from a telephone keypad.
5. The method of claim 4 , wherein the method further comprises: subsequent to receiving a selection of the option, sending a reply message to the sender and each of the specified recipients.
6. The method of claim 4 , wherein the method further comprises:
determining if a recipient access list is enabled;
if the recipient access list is enabled, allowing a subscriber to hear and modify the recipient list to produce a reviewed recipient list; and
sending a reply message to each of the recipients in the reviewed recipient list.
7. The method of claim 1 , wherein the voice interface is responsive to voice commands.
8. The method of claim 4 , wherein the voice interface is responsive to voice commands.