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App. No. 10/112,585 · Confirmation No. 3862

Method, system, and program for customer service and support management

Abandoned -- Failure to Respond to an Office Action View Publication ↗
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2005-06-23 ABN Abandonment 2 View
2005-06-02 ABN Abandonment 2 View
2004-10-06 RETMAIL Mail returned to USPTO as undelivered 22 View
2004-09-23 CTNF Non-Final Rejection 18 View
2004-09-23 1449 List of References cited by applicant and considered by examiner 3 View
2004-09-23 892 List of references cited by examiner 1 View
2004-09-23 BIB Bibliographic Data Sheet 1 View
2004-09-23 FWCLM Index of Claims 1 View
2004-09-23 SRFW Search information including classification, databases and other search related notes 1 View
2004-09-17 IDS Information Disclosure Statement (IDS) Form (SB08) 1 View
2004-09-17 TRNA Transmittal of New Application 2 View
2004-09-17 N417 Electronic Filing System Acknowledgment Receipt 1 View
2004-03-05 A.PE Preliminary Amendment 1 View
2004-03-05 CLM Claims 8 View
2004-03-05 REM Applicant Arguments/Remarks Made in an Amendment 1 View
2004-03-05 LET. Miscellaneous Incoming Letter 1 View
2004-03-05 IDS Information Disclosure Statement (IDS) Form (SB08) 4 View
2004-03-02 IDS Information Disclosure Statement (IDS) Form (SB08) 3 View
2002-10-07 IDS Information Disclosure Statement (IDS) Form (SB08) 4 View
2002-06-12 TRNA Transmittal of New Application 3 View
2002-06-12 DRW Drawings-only black and white line drawings 34 View
2002-06-12 OATH Oath or Declaration filed 2 View
2002-06-12 MISC OIPE Miscellaneous Internal Documents from Office of Patent Application Processing to the examiner indicating formality deficiencies 1 View
2002-06-12 PEFR Applicant Response to Pre-Exam Formalities Notice 4 View
2002-04-30 CTMS Miscellaneous Action with shortened statutory period (SSP) 2 View
2002-03-29 TRNA Transmittal of New Application 3 View
2002-03-29 SPEC Specification 33 View
2002-03-29 CLM Claims 2 View
2002-03-29 ABST Abstract 1 View
2002-03-29 DRW Drawings-only black and white line drawings 34 View
2002-03-29 MISC OIPE Miscellaneous Internal Documents from Office of Patent Application Processing to the examiner indicating formality deficiencies 1 View
2002-03-29 WFEE Fee Worksheet (SB06) 1 View
2002-03-29 WCLM Claims Worksheet (PTO-2022) 1 View
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Quick Facts
App. No.
10/112,585
Filed
2002-03-29
Pub. No.
US20020156797A1
Art Unit
2162