Method for redirecting calls to a messaging system during an active call
View Patent ↗A method for redirecting an active call to a messaging system ( 126 ) enables a calling party ( 108 or 110 ) placed on hold to leave a message with a called party ( 108 or 110 ), thereby obviating the need for the called party to remain on hold. Upon redirecting the call, attributes of the call (e.g., billing rates, assigned resources, etc.) may be revised. Optionally, if the calling party desires to remain on hold, the calling party may cause one or more reminder signals to be sent to the called party such that the called party is reminded that the calling party is on hold.
1. A method comprising the steps of:
establishing an active vail between a calling party and a called party;
during the active call, receiving a request for redirection of the call; and
responsive to the request, redirecting the call to a messaging system, wherein the step of receiving a request comprises receiving a request from the calling party for redirection of the call, and wherein sometime during the active call, the called party places the calling party on hold, the step of receiving a request comprising receiving a request from the calling party when the calling party is on hold.
2. The method of claim 1 , wherein the stop of redirecting the call to the messaging system comprises redirecting the call to a voice mailbox of the called party.
3. The method of claim 1 , wherein the step of receiving a request comprises receiving a request from the called party for redirection of the call.
4. The method of claim 3 , wherein sometime during the active call, the called party places the calling party on hold, the step of receiving a request comprising receiving a request from the called party when the calling party is on hold.
5. The method of claim 3 , wherein the step of redirecting the call to the messaging system comprises redirecting the call to a voice mailbox of the called party.
6. A method comprising the steps of:
establishing an active call between a calling party and a called party, the active call having one or more attributes;
during the active call, receiving a request for redirection of the call;
responsive to the request, redirecting the call to a messaging system and re-defining at least one attribute of the one or more attributes, wherein the step of establishing an active call comprises assigning a first billing rate to the call, the step of re-defining at least one attribute comprising assigning a second billing rate for a portion of the call occurring after redirecting the call.
7. A method comprising the steps of:
establishing an active call between a calling party and a called party, the active call having one or more attributes;
during the active call, receiving a request for redirection of the call;
responsive to the request, redirecting the call to a messaging system and re-defining at least one attribute of the one or more attributes, wherein the step of establishing an active call comprises assigning communication resource for the calls, the step of re-defining at least one attribute comprising discontinuing use of the communication resource for a portion of the call occurring after redirecting the call.