Caller identification in a communication system
View Patent ↗A communication system for providing caller identification services comprises a processing system configured to store a data structure having a plurality of codes associated with a plurality of caller numbers, and to translate one of the codes into one of the caller numbers using the data structure. The communication system further comprises a communication interface configured to receive a first call request for a call including the one code and transfer a second call request for the call including the one caller number.
1. A method of operating a communication system to provide caller identification, the method comprising:
storing in a data structure a plurality of codes in association with a plurality of caller numbers;
receiving a first call request for a call including one of the codes;
translating the one code into one of the caller numbers using the data structure; and
transferring a second call request for the call including the one caller number.
2. The method of claim 1 wherein receiving the first call request comprises receiving the first call request over a dedicated access line.
3. The method of claim 1 wherein the first call request comprises the one code appended to a called number.
4. The method of claim 1 wherein translating the one code into the one caller number comprises using a service control point.
5. The method of claim 1 wherein the first call request comprises a service control point query.
6. The method of claim 1 wherein the second call request comprises a service control point response.
7. The method of claim 1 wherein translating the one code into the one caller number comprises using a remote processor.
8. The method of claim 1 wherein the first call request comprises a call center remote processor query.
9. The method of claim 1 wherein the second call request comprises a call center remote processor response.
10. A communication system for providing caller identification services, the communication system comprising:
a processing system configured to store a data structure having a plurality of codes associated with a plurality of caller numbers, and translate one of the codes into one of the caller numbers using the data structure; and
a communication interface configured to receive a first call request for a call including the one code and transfer a second call request for the call including the one caller number.
11. The system of claim 10 wherein the communication interface is configured to receive the first call request over a dedicated access line.
12. The system of claim 10 wherein the first call request comprises the one code appended to a called number.
13. The system of claim 10 wherein the processing system comprises a service control point.
14. The system of claim 10 wherein the processing system comprises a call center remote processor.
15. The system of claim 10 wherein the first call request comprises a service control point query.
16. The system of claim 10 wherein the second call request comprises a service control point response.
17. A software product for a communication system comprising:
software configured to direct the communication system to store a plurality of codes associated with a plurality of caller numbers, and translate one of the codes from a first call request into one of the caller numbers for a second call request; and
a storage system that stores the software.
18. The software product of claim 17 wherein the first call request comprises the one code appended to a called number.
19. The software product of claim 17 wherein the storage system comprises a service control point.
20. The software product of claim 17 wherein the storage system comprises a call center remote processor.