Customer want date (CWD) oriented telecommunications service provisioning system and method

1. A telecommunications service provisioning method which comprises:

accepting order entry notifications including a plurality of different order features;

initiating an initiator process for each order entry notification, wherein the initiator process is configured to initiate a set of processes that concurrently operate to fulfill the order, wherein each process of the set of processes includes a set of steps that operate to provide one or more of the plurality of the different order features, wherein the set of processes includes a truck roll process and at least one process selected from the group consisting of: an enhanced 911 (E911) process; a customer premises equipment (CPE) process; a local number porting (LNP) process; and an automatic number identification (ANI) process, wherein the truck roll process arranges for an installation visit to a premises for installation of CPE, wherein the truck roll process is configured to determine whether prerequisites from processes in the set of processes for the installation visit to the premises are satisfied, and wherein the truck roll process is further configured to have an installation visit request sent to a workflow operations system upon determining that the prerequisites are satisfied; and

performing the installation visit in response to the workflow operations system receiving the installation visit request.

2. The method of claim 1 , wherein the initiator process is configured to have a customer reminder sent approximately a predetermined period in advance of an expected install date.

3. The method of claim 2 , wherein the predetermined period is forty-eight hours.

4. The method of claim 1 , wherein the enhanced 911 (E911) process that is configured to send associated location and phone number information to an E911 system after expiration of a timer, and wherein the timer is configured to expire approximately a predetermined period in advance of an expected install date.

5. The method of claim 1 , wherein the truck roll process is further configured to set a jeopardy timer to expire approximately a predetermined period before an expected install date, and wherein the truck roll process is configured to send an alert message to a designated party when at least one of the prerequisites from processes in the set of processes is not satisfied upon expiration of the jeopardy timer, wherein the alert message identifies the processes in the set of processes that have not satisfied the at least one of the prerequisites.

6. The method of claim 5 , wherein the predetermined period is seventy-two hours.

7. The method of claim 1 , wherein the truck roll process operates concurrently with other processes in the set of processes, including:

the CPE order process that arranges for procurement of CPE;

the local number porting (LNP) process that arranges for transfer of a phone number; and

the automatic number identification (ANI) process that associates a phone number with the connection.

8. The method of claim 7 , wherein the prerequisites from processes in the set of processes include:

receiving a firm order confirmation message from the LNP process; and

receiving a completion message from the ANI process.

9. The method of claim 8 , wherein the prerequisites further include: reaching a customer want date for the installation visit.

10. The method of claim 1 , wherein the set of processes also includes an access process that arranges for installation of a connection between the premises and a telecommunications network.

11. The method of claim 10 , wherein the access process further initiates a loop test process configured to conduct repeated testing of the connection, wherein the loop test process persists until a message indicating completed installation of an entire order.

12. A telecommunications provisioning system which comprises:

an order entry system;

a workflow manager system coupled to the order entry system to receive order information including a plurality of different order features, wherein the workflow manager system is configured to execute an initiator process for each order, and the initiator process initiates a set of processes that concurrently operate to fulfill the order, wherein each process of the set of processes includes a set of steps that operate to provide one or more of the plurality of the different features of the order, wherein the set of processes includes a truck roll process and at least one process selected from the croup consisting of: an enhanced 911 (E911) process; a customer premises equipment (CPE) process; a local number porting (LNP) process; and an automatic number identification (ANI) process, wherein the truck roll process that arranges for a visit to a premises for installation of CPE; and

a workflow operations system coupled to the workflow manager system to receive installation visit requests, wherein the truck roll process is configured to determine whether prerequisites are satisfied from processes in the set of processes for the visit to the premises for installation of customer CPE, wherein the truck roll process is further configured to send an installation visit request to the workflow operations system upon the satisfaction of the prerequisites, and wherein the workflow operations system initiates the visit to the premises for installation of customer CPE upon receiving the installation visit request.

13. The system of claim 12 , further comprising:

an email server coupled to the workflow management system to receive message information, wherein the initiator process sends message information for a customer reminder approximately a predetermined period in advance of a prearranged install date.

14. The system of claim 12 , further comprising:

an enhanced 911 (E911) emergency location system coupled to the workflow management system to receive location information associated with phone numbers, wherein the initiator process initiates the E911 process that is configured to send location information associated with a newly assigned phone number after expiration of a timer, and wherein the timer is configured to expire approximately a predetermined period in advance of a prearrange install date.

15. The system of claim 12 , wherein the truck roll process is further configured to implement a jeopardy timer that expires approximately a predetermined period before a prearranged install date, and wherein the truck roll process configures the workflow manager to send an alert message to a designated party when at least one of the prerequisites from processes in the set of processes is not satisfied upon expiration of the jeopardy timer, wherein the alert message identifies the processes in the set of processes that have not satisfied the at least one of the prerequisites.

16. The system of claim 15 , wherein the prerequisites include:

receiving a firm order confirmation message from the local number porting (LNP) process that arranges for transfer of a phone number; and

receiving a completion message from the automatic number identification (ANI) provisioning process.

17. The system of claim 16 , wherein the prerequisites further include: reaching a customer want date for the visit to the premises for installation of customer CPE.

18. The system of claim 17 , wherein the truck roll process operates concurrently with other processes in the set of processes, including:

the CPE order process that arranges for procurement of the customer CPE;

the LNP process; and

the ANI process.