Provision of IVR resources in BICC networks
View Patent ↗The invention relates to a method for providing IVR (interactive voice response) resources using the BICC protocol. In the method according to the invention, the provision of IVR resources is triggered in a CMN (call mediation node). The CMN brings about the execution of the BEARER REDIRECTION BICC procedure at an SN (service node) arranged upstream of it, and brings about access to IVR resources by means of the BICC procedure. The method according to the invention enables IVR resources in BICC networks to be provided directly at a CMN for the first time.
1. A method for providing interactive voice response resources using a BICC protocol, comprising:
transmitting data and signaling information separately;
triggering the provision of interactive voice response resources in a call mediation node;
executing the call mediation node of the BEARER REDIRECTION BICC procedure when there is a service node arranged upstream thereof, and
establishing a data link for an access to interactive voice response resources using the BEARER REDIRECTION BICC procedure.
2. The method as claimed in claim 1 , wherein
the interactive voice response resources are provided in an interactive voice response server or a server with interactive voice response functionality.
3. The method as claimed in claim 2 , wherein
the interactive voice response server or the server with interactive voice response functionality is controlled by the call mediation node or an service node.
4. The method as claimed in claim 3 , wherein
the interactive voice response server or the server with interactive voice response functionality is controlled by an service node, and
for access to the interactive voice response resources, the call mediation node has an input which is used to localize the interactive voice response resources.
5. The method as claimed in claim 4 , wherein
a link set up message initial address message is generated by the call mediation node output with aid of an entry transmitted to the service node.
6. The method as claimed in claim 2 , wherein
the media gateway protocol or the H.248 or Q.1950 is used for signaling between the call mediation node or service node and the interactive voice response server or the server with interactive voice response functionality.
7. The method as claimed in claim 1 , wherein
a data link exists before execution of the method, and
the data link is released within the framework of the BEARER REDIRECTION BICC procedure.
8. The method as claimed in claim 2 , wherein
an interrogation is carried out in the call mediation node to determine whether a data link exists,
in the case of an existing data link the BEARER REDIRECTION procedure is carried out, and
in the case of a data link which is being set up, the link set up is changed to bring about a data link to the interactive voice response server.
9. The method as claimed in claim 1 , wherein
the call mediation node checks whether the service node which is arranged upstream supports the BEARER REDIRECTION procedure.
10. The method as claimed in claim 9 , wherein
if the service node arranged upstream does not support the BEARER REDIRECTION procedure, the call mediation node transmits a fault message to the service node arranged upstream.
11. The method as claimed in claim 1 , wherein
the provision of interactive voice response resources is triggered in an service node which is arranged upstream or downstream of the call mediation node, and
when interactive voice response resources are provided triggered in the service node which is arranged upstream or downstream, the interactive voice response resources are provided using the BEARER REDIRECTION BICC procedure.
12. The method as claimed in claim 1 , wherein
the data are transmitted via a packet network,
when there is an service node arranged upstream, the call mediation node requests the execution of the BEARER REDIRECTION procedure, and
the service node sets up the data stream to an interactive voice response server at a network access device which is controlled thereby.
13. The method as claimed in claim 12 , wherein the data are transmitted via an IP network or an ATM network.
14. The method as claimed in claim 1 , wherein the interactive voice response resources are made available for a voice over IP link.