Internationally accessible communications
View Patent ↗A call processing system that is configured to communicate with a plurality of remote processors, wherein the call processing system comprises a routing system configured to receive signaling for a call wherein the signaling indicates a called number including an international country code, and a processing system configured to process the international code to select one of the remote processors from the plurality of remote processors. The processing system is further configured to transfer a remote processor query to the one remote processor and process a remote processor response from the one remote processor to transfer a routing instruction for the call to the routing system.
1. A method of operating a call processing system comprising a routing system and a Service Control Point (SCP) that is configured to communicate with more than one remote processors, the method comprising:
in the routing system, receiving signaling for a call wherein the signaling indicates a called number including an international country code;
processing the international country code to transfer an SCP query including the international country code from the routing system to the SCP;
in the SCP, processing the international country code to select one of the remote processors from the more than one remote processors wherein the more than one remote processors are located at more than one call centers respectively;
transferring a remote processor query to the one remote processor;
receiving a remote processor response from the one remote processor; and
processing the remote processor response to transfer a routing instruction for the call.
2. The method of claim 1 wherein transferring the remote processor query and receiving the remote processor response comprises transferring the remote processor query from the SCP and receiving the remote processor response in the SCP.
3. The method of claim 2 wherein processing the remote processor response to transfer the routing instruction comprises processing the remote processor response in the SCP to transfer an SCP response including the routing instruction, and further comprising:
in the routing system, receiving the SCP response; and
in the routing system, processing the routing instruction to route the call.
4. The method of claim 1 further comprising receiving the remote processor query in the one remote processor, processing the remote processor query in the one remote processor, and transferring the remote processor response from the one remote processor.
5. The call processing system of claim 1 wherein the SCP is further configured to transfer the remote processor query to the one remote processor, and process the remote processor response from the one remote processor to transfer the routing instruction for the call to the routing system.
6. The method of claim 1 wherein the one remote processor comprises a call manager.
7. A call processing system that is configured to communicate with more than one remote processors, the call processing system comprising:
a routing system configured to receive signaling for a call wherein the signaling indicates a called number including an international country code, and process the international country code to transfer an SCP query including the international country code; and
a Service Control Point (SCP) configured to receive the SCP query, process the international country code to select one of the remote processors from the more than one remote processors wherein the more than one remote processors are located at more than one call centers respectively, transfer a remote processor query to the one remote processor, and process a remote processor response from the one remote processor to transfer a routing instruction for the call to the routing system.
8. The call processing system of claim 7 further comprising the one remote processor configured to receive the remote processor query from the processing system, process the remote processor query, and transfer the remote processor response to the processing system.
9. The call processing system of claim 8 wherein the remote processor response includes the routing instruction for the call.
10. The call processing system of claim 7 wherein the one remote processor comprises a call manager.
11. A software product for a Service Control Point (SCP) wherein the SCP is configured to receive an SCP query indicating a called number including an international country code, transfer a remote processor query to one of more than one remote processors, receive a remote processor response from the one remote processor, and transfer a routing instruction, the software product comprising:
software configured to process the international country code to select the one remote processor from the more than one remote processors wherein the more than one remote processors are located at more than one call centers respectively, and process the remote processor response to generate the routing instruction; and
a storage system that stores the software.
12. The software product of claim 11 wherein the one remote processor comprises a call manager.