Granted Patent B2

US 7,143,091 · App. 10/358,759 · Granted Nov 28, 2006

Abstract

Claims (52)

1. A computer processing system for retrieving interrelated documents, comprising:

a document repository for storing a plurality of documents, wherein a document is any data that has an inferable or explicit actor and date;

a metadata repository for storing a plurality of metadata elements to represent relations between the documents;

a sociological analysis engine to identify causal relationships between the documents using the metadata elements from the metadata repository.

2. The processing system of claim 1 , wherein the sociological analysis engine automatically resolves references to an actor who has more than one electronic identity.

3. The processing system recited in claim 1 , wherein the sociological analysis engine automatically resolves reference to an actor who has more than one electronic personality.

4. The processing system recited in claim 1 , wherein the sociological analysis engine detects missing data by reference to other documents within the document repository.

5. The processing system recited in claim 1 , wherein the sociological analysis engine removes or otherwise makes unavailable documents or parts thereof deemed by the engine to be of a particular content type.

6. The processing system recited in claim 1 , wherein the sociological analysis engine categorizes a plurality of documents by iteratively attempting to match the documents to multiple ontology classes, both individually and in combination.

7. The processing system recited in claim 1 , wherein the sociological analysis engine determines the most likely correct term in a document that has been input using a process that is subject to error.

8. A computer implemented method for identifying whether a plurality of documents are causally interrelated, the method comprising:

extracting metadata and content from the documents and storing it in a repository, wherein a document is any data that has an inferable or explicit actor and date;

computing metadata for representing a sociological analysis to identify causal interrelations between the documents and storing the metadata in the repository;

and in response to a search query, identifying a plurality of relevant, causally interrelated documents stored in the repository.

9. The method as recited in claim 8 , wherein the sociological analysis engine automatically resolves reference to an actor who have more than one electronic identity.

10. The method of claim 8 , further comprising:

enabling a user to query based on record type, wherein record type includes one or more of the following: anomalies, circles of trust, ad hoc workflows, and cliques.

11. A computer implemented method for identifying causal relationships between a plurality of documents comprising:

extracting metadata and content from the documents and storing it in a repository, wherein a document is any data that has an inferable or explicit actor and date;

computing metadata for representing a sociological analysis to identify causal interrelations between the documents and storing the metadata in the repository; and

creating links between the causally related documents.

12. The method of claim 11 , further comprising:

identifying patterns in behavior; and

tagging changes in the patterns of behavior over time.

13. The method of claim 12 , further comprising:

identifying ad hoc workflows illustrating a directed graph of communication between actors based on the detected patterns of behavior.

14. The method of claim 12 , further comprising:

identifying closed loops defining circles of trust based on the detected patterns of behavior over time.

15. The method of claim 11 , further comprising:

identifying an actor, wherein the actor may have a plurality of different aliases, and wherein the aliases of the actor may change over time.

16. The method of claim 15 , further comprising:

building a behavioral model of the actor, the behavioral model generating an actor heartbeat defining the actor's expected behavior.

17. The method of claim 15 , further comprising:

identifying the actor's importance globally and at a per-conversation level.

18. The method of claim 15 , further comprising:

identifying a conversation and identifying each of the actors associated with the conversation.

19. The method of claim 18 , further comprising:

categorizing each of the actors in the conversation based on a level of participation.

20. The method of claim 11 , further comprising generating a communication graph to determine communication links between the actors.

21. The method of claim 11 , further comprising:

in a discussion including quoted text, identifying each text block and attributing the text block to an actor.

22. The method of claim 21 , further comprising identifying an arc of discussion and determining pivotal items in the discussion.

23. The method of claim 22 , further comprising summarizing the discussion.

24. The method of claim 22 , further comprising identifying a resolution of the discussion, if the resolution was reached.

25. The method of claim 24 , further comprising identifying a discussion as pending, if the data is real-time data, and no resolution has been reached in the discussion.

26. The method of claim 11 , further comprising performing pragmatic tagging on a document to establish intent.

27. The method of claim 11 , further comprising:

for each document, determining if the document is an original document or a revised document, and for each revised document, determining a version and history.

28. The method of claim 11 , further comprising:

enabling a user to enter a query based on a plurality of questions targeted at one or more actors, and responding to the query with documents which provide yes/no answers to those questions.

29. The method of claim 11 , further comprising distinguishing between template based and boilerplate based documents.

30. The method of claim 11 , further comprising enabling a user to submit a query by example, based on a submitted discussion or document.

Assignments (10)