E-business competitive measurements
View Patent ↗An example of a solution provided here comprises providing a generic task list, and applying the generic task list to a first business process and a second business process. Applying the generic task list includes mapping a transaction step in the first business process to a similar transaction step in the second business process. Another example of a solution comprises mapping a transaction step in a first application to a similar transaction step in a second application, a current threshold value, and a supporting application, inputting performance measures for the first and second applications, and outputting a performance comparison report, based on the mapping and the performance measures. The mapping, the inputting, and the outputting may be performed for a plurality of transaction steps in the first application and a plurality of transaction steps in the second application.
1. A method for doing evaluation in a network environment, said method comprising:
providing a generic task list comprising a plurality of tasks that are frequently performed by end users;
applying said generic task list to a first business process and a second business process;
wherein said applying comprises, for each task within the plurality of tasks, mapping a transaction step in said first business process to a similar transaction step in said second business process and to a current threshold, and applying a script for each task in the generic task list on a set of probes;
receiving performance measures for said first business process and said second business process from the set of probes;
establishing at least one new threshold value for said first business process, based on said performance measures; and
creating a performance comparison report, based on said mapping and said performance measures.
2. The method of claim 1 , wherein said creating a performance comparison report further comprises associating at least one of said performance measures with a corresponding current threshold value.
3. The method of claim 1 , further comprising:
repeating said receiving and said creating, over a time period of at least a plurality of weeks; and
producing a trend report for said time period, based on said performance measures.
4. The method of claim 1 , further comprising:
documenting said at least one new threshold value; and
managing said first business process;
whereby said first business process is measured against said at least one new threshold value.
5. The method of claim 1 , further comprising:
mapping said transaction step in said first business process to a supporting application.
6. The method of claim 1 , further comprising providing a report template.
7. A method for doing evaluation in a network environment, said method comprising:
mapping a transaction step in a first application to:
a similar transaction step in a second application;
a current threshold value; and
a supporting application;
applying one or more scripts for the transaction step to a set of probes to collect performance measures for the first and second applications;
inputting the performance measures for said first and second applications to a report generator;
outputting a performance comparison report based on said mapping and said performance measures;
wherein said mapping, said inputting, and said outputting are performed for a plurality of transaction steps in said first application and a plurality of transaction steps in said second application; and
establishing at least one new threshold value for said first application, based on said performance measures.
8. The method of claim 7 , wherein said mapping a transaction step in a first application to a similar transaction step further comprises:
mapping by generic task group from a customer's perspective.
9. The method of claim 7 , wherein said outputting further comprises:
associating a representation of said transaction step in said first application with representations of:
said similar transaction step in said second application;
a current threshold value;
a supporting application; and
a corresponding set of statistics.
10. The method of claim 7 , further comprising:
receiving data from a production environment; and
deriving statistics from said data.
11. A method for doing evaluation in a network environment, the method comprising:
providing a generic task list comprising a plurality of tasks that are frequently performed by end users;
applying the generic task list to a first application and a second application, wherein applying the generic task list to a first application and a second application comprises, for each task within the plurality of tasks:
mapping a transaction step in the first application to:
a similar transaction step in the second application by generic task group from a customer's perspective;
a current threshold value; and
a supporting application;
applying one or more scripts for the transaction step to a set of probes to collect performance measures for the first and second applications;
inputting the statistics and the performance measures for the first and second applications to a report generator; and
outputting a performance comparison report based on the mapping, the statistics, and said performance measures;
establishing at least one new threshold value for the first business process, based on the performance measures;
receiving data from a production environment; and
deriving statistics from the data;
wherein outputting the performance comparison report further comprises:
associating a representation of a given transaction step in the first application with representations of:
the similar transaction step in the second application;
a current threshold value;
a supporting application; and
a corresponding subset of the statistics.