Method and apparatus for demonstrating telecommunications products
View Patent ↗A telecommunication product demonstration system is comprised of three major components, including customer facility equipment, sales agent facility equipment, and telecommunication service simulation equipment. The system allows a sales agent to demonstrate various long distance services and telecommunications services to potential customers.
1. A method for demonstrating telecommunications products comprising the steps of;
selectively controlling a plurality of telecommunications service simulation equipment; and
in response to a customer request, demonstrating at least one telecommunications service to a potential customer while said customer is in communication with a public switched telecommunications network.
2. A method for demonstrating telecommunications products as recited in claim 1 further comprising the step of providing an Internet connection to said telecommunication service simulation equipment.
3. A method for demonstrating telecommunications products as recited in claim 1 wherein the step of selectively controlling further comprises the steps of:
controlling a matrix switch to generate an actual circuit on a public switched telephone network; and
demonstrating the quality of said circuit to said potential customer.
4. A method for demonstrating telecommunications products as recited in claim 1 wherein the step of selectively controlling further comprises the steps of:
controlling a matrix switch to connect said potential customer to an interactive services simulator;
controlling said interactive services simulator to generate a telecommunications service; and
demonstrating said telecomnmunications service to said potential customer.
5. A method for demonstrating telecommunications products as recited in claim 1 wherein the step of selectively controlling further comprises the steps of:
controlling a matrix switch to connect said potential customer to a circuit simulator;
controlling said circuit simulator to generate a simulated long distance service; and
demonstrating the quality of said simulated long distance service to said potential customer.
6. A method for demonstrating telecommunications products as recited in claim 1 wherein the demonstrated telecommunications service comprises at least one of voice mail, privacy manager, long distance calling, internet service or call waiting.
7. A method for demonstrating telecommunications products as recited in claim 1 wherein the demonstrated telecommunications service comprises a circuit-switched service or a packet-switched service.
8. A method of demonstrating telecommunications products as recited in claim 1 wherein the step of demonstrating includes selectively demonstrating at least one demonstratable service to said customer while a sales agent is in telephone communication with said customer.
9. A method of demonstrating telecommunications products as recited in claim 6 wherein said sales agent selectively controls said plurality of telecommunications service simulation equipment.
10. A method of demonstrating telecommunications products comprising the steps of:
providing an Internet connection to said telecommunications service simulation equipment:
controlling a plurality of telecommunications service simulation equipment;
allowing a potential customer access to said telecommunications service simulation equipment through a web server coupled to said Internet connection; and
in response to a customer request, demonstrating at least one telecommunications service to said potential customer while said customer is in communication with said web server.
11. A method of demonstrating telecommunications products as recited in claim 10 further comprising the step of answering a potential customer incoming call.
12. A method for demonstrating telecommunications products as recited in claim 10 further comprising the step of establishing a telephone communication link between said potential customer and a sales agent.
13. A method of demonstrating telecommunications products as recited in claim 12 wherein the step of allowing a potential customer access to said telecommunications service simulation equipment occurs in response to a sales agent command.
14. A method of demonstrating telecommunications products as recited in claim 13 wherein the step of demonstrating occurs while said sales agent is in telephone communication with said potential customer.
15. A method for demonstrating telecommunications products comprising:
establishing a telephone communications link across a public switched telecommunications network between a sales agent and a potential customer;
selectively controlling, by the sales agent, a plurality of telecommunications service simulation equipment; and
selectively demonstrating at least one telecommunications service to said potential customer.
16. A method as recited in claim 15 wherein the step of selectively controlling further comprises the steps of:
controlling a matrix switch to connect said potential customer to an interactive services simulator;
controlling said interactive services simulator to generate a telecommunications service; and
demonstrating said telecommunications service to said potential customer.
17. A method as recited in claim 15 wherein the step of selectively controlling further comprises the steps of:
controlling a matrix switch to connect said potential customer to a circuit simulator;
controlling said circuit simulator to generate a simulated long distance service; and
demonstrating the quality of said simulated long distance service to said potential customer.
18. A method as recited in claim 15 wherein the demonstrated telecommunications service comprises at least one of voice mail, privacy manager, long distance calling, internet service, or call waiting.
19. A method as recited in claim 15 wherein the demonstrated telecommunications service comprises a circuit-switched service or a packet-switched service.
20. A method as recited in claim 15 , further comprising providing an internet connection to said telecommunications service simulation equipment.